Pen Heaven Avis 

Should have been worthy of a 5 star review, but regrettably, I had no communication after being advised of my sales order number, despite being told I would be advised of the tracking number when the package was despatched.
On the positive side though, the inks were reasonably well packaged in bubble wrap and the box was well sealed.
Very happy with the colours I chose and the online prices. Surprisingly competitive vs Cult Pens who were formerly the best company for discounts online. Now, that crown has passed to Pen Heaven. Keep up the good work, but please also look at the lack of communication which was completely avoidable.

Even though I was contacting you from overseas with a significant time difference, the customer service I received was absolutely outstanding. I had an issue with my pen cap, and the support team kindly went out of their way to contact the manufacturer, check for replacement parts, and smoothly arrange the international shipping for me. I am truly grateful for your prompt, friendly, and incredibly helpful support. Thank you so much for going above and beyond!

I cannot fault this company! My heavenly Parker pen began skipping and I had a long correspondence with them while I checked various things. I was honestly not sure if the fault was mine. Finally they sent me a new gold nib even though the purchase date was almost a year earlier. The pen is now perfect.

Regularly go to Pen Heaven for gifting options. They have some lovely items which are great for party bags and presents. Always timely with dispatch and respond quickly to queries. Check them out for all your pen (and adjacent product) needs! Great legami options as well. Happy to recommend!

I had a slight problem and contacted Pen Heaven. The help I received from customer service (Joe) was first class. The patience and help could not have been better. As for my order delivered well packaged and quick.

Purchased a Kaweco pen and cartridges. They arrived promptly and well packaged. I contacted their customer support for some advice and received an immediate and helpful reply. Excellent service.

Great customer service. Excellent pen.

Bought an expensive pen and then was told it was not in stock. Still waiting for my money back 10 days later. Didn't get the feeling they were concerned about it.

Really pleased with my purchase from Pen Heaven.
The customer support was perfect (even though the issue was my mistake!)
A great product at a reasonable price, with exceptional turn around/delivery speed and responsive, caring and helpful support.
I can highly recommend!
Thank you.

never use this company again ! Bad website to order the personalised pen, and no confirmation email, then recordered again but charged twice in the end. also it was extremely bad after sale services ! never recommended !

Excellent customer service

I ordered an item from Pen Heaven and was informed that it had been shipped, but unfortunately Royal Mail managed to lose it. I contacted Pen Heaven and they immediately assured me that they would send out a replacement. Amazingly, it arrived the very next day!

Excellent customer service and a company that genuinely looks after its customers. Big thumbs up from me! 👍

Kaweco Collection Marble Ocean Fountain Pen with Medium Nib- Absolutely love this fountain pen. I didn't know much about the brand and once I ordered I realized it was on the shorter side. When I got it though oh man!!! It is so smooth while writing, it was like butter.. compared to a pen I paid over $100 for, this one kicked its but!! LOVE LOVE

I received my TWISBI ECO with afternoon.
It is a super writer. I can't believe the quality and great nib, especially for the price. I bought it after seeing such super reviews and I am glad it lives up to the unbelievable build up.
Buying from Pen Heaven was great. Their Customer Service was excellent and I will be buying from them again.

I absolutely love PenHeaven!

Products: They offer an amazing range of pens, mechanical pencils and gift sets of excellent quality. What truly sets them apart is the engraving done directly on the pen body. The work is fabulous, precise, and makes each piece feel so personal and special.
All engravings I’ve ordered look better in real life even when in the preview photo (offered in their website) looks great already!

Customer Service: This is where PenHeaven really shines. The customer support team is outstanding. Special thanks to Aneta and Joe! They are always there, super happy to help, and go above and beyond to resolve anything you need. You can feel the true care and immense love they put in what they do. They really are extraordinary!

It’s rare to find a company that combines top-tier products with such a loving, warm and dedicated team. PenHeaven doesn’t just sell marvellous products, they create meaningful gifts and experiences.
Highly recommended and I will definitely keep on ordering from them!

I bought a Waterman Carene fountain pen that I cannot obtain in New Zealand. I ordered it on Thursday evening and it was here by Tuesday lunchtime, I consider that very fast international delivery. The pen arrived in perfect condition and will be a treasure for years to come. Thanks!

I’d give Pen Heaven more stars if I could. An outstanding service from start to finish, which itself was less 24hrs from order to delivery. Communication from Aneta was immediate and helpful. The ordering process was seamless. Quality of product on point. Delivery was the following morning after placing order, which was about 50 engraved pens. So impressed with whole experience. Thank you. Definitely recommend.

Ordered an engraved pen and ballpoint set as a 21st present. Placed the order at the weekend. Was concerned that an email confirmation did not arrive so sent an email enquiring about the order.
I got a prompt reply with shipping details.
The pen set arrived Tuesday morning and am also very happy with the quality

Outstanding customer service from start to finish!
I recently experienced an issue with the nib on my pen, so I contacted customer support. From my very first interaction, Joe was friendly, professional and incredibly helpful. After I provided a few photos, he quickly arranged for a replacement nib to be sent via Premium Tracked delivery, which arrived within a couple of days exactly as promised.
The communication throughout was excellent, with clear instructions, tracking information and regular updates. What could have been a frustrating experience was turned into a genuinely positive one thanks to the speed, efficiency and care shown.
It's becoming increasingly rare to receive customer service of this standard, and I wanted to recognise Joe and the team for going above and beyond. They resolved my issue quickly and without any hassle, leaving me as a very happy customer.
I wouldn't hesitate to recommend this company and will certainly be buying from them again in the future.
Thank you once again for such exceptional service!

Order placed for 5 Parker pen refills on a Friday for delivery on a Saturday, not a large order to complete. Paid for a Saturday delivery £11. Paid the extra as I did not want to hang around waiting for a mid week delivery.

So how does Pen Heaven do, 4 of the refills are correct, the fifth is a Medium when I placed an order for a fine point refill. And the icing on the cake no invoice.

If Pen Heaven despatch dept took the time to read the invoice these stupid mistakes would not happen.

I only went to Pen Haven for a fine point refill as they are difficult to get on the high street.

If this is the best Pen Heaven can offer, it's time to delete my account, and start looking for a new supplier, who might not have the range of items as Pen Heaven can supply. At least they might have the ability to complete my order correctly.

Sublime customer service.

My ink order from Pen Heaven arrived this morning, and unfortunately one of the bottles had broken during transit, quite a long journey from the UK to Australia.

When I contacted them, they was incredibly helpful and offered a very prompt, fair, and generous resolution. I really appreciated how smoothly everything was handled despite the unfortunate situation.

I would happily order from Pen Heaven again when I get the chance.