Personalised Gifts Shop Avis 

I made an order in December for Christmas and express delivery. I was delighted that the boxed items arrived, all except one.
I emailed customer service, knowing that I wouldn’t receive the item in time for Christmas, but I still wanted the item.
Customer service responded and sent out the personalised item; however it never arrived. The 3rd time the item arrived broken. I was going to give up and ask for a refund, but I was committed as I liked the personalised item. Fourth time lucky, the item arrived; I was delighted. Charlotte and Emma were very patient and kind, I was so reassured that nothing was too much trouble. A company that provides super customer service and beautiful gifts.

Been using this company for personaised gifts for family & clients for many years. Putting a smile on faces all over the world by sending something more personal at Christmas.

They were quick to respond to my email, and very helpful in replacing an item.

I purchased a metal plant container in light green and asked for some wording to be added. This was to enable us to place some small plants on our only son’s grave.
It arrived. Sadly, the print was so light it was unreadable. Never mind said my husband. But he DID MIND VERY MUCH when the dodgy left handle fell off. A COMPLETE WASTE OF MONEY and me in floods of tears as I threw the container into the bin in the churchyard

Excellent quality and service.

I ordered two of these for Christmas presents and they are just perfect! Everyone loves either a cup of tea or coffee, so they are just the perfect gift.

Very happy with the personalised socks I ordered, such good quality, will definitely order again.
I had a problem with Evri losing my item but the team sorted this out for me and sent a replacement very quickly. Thank you!

I’m so happy I found this shop! It’s perfect for overseas customers who want to surprise their loved ones in the UK with timely and beautiful gifts.

Items I ordered were lovely and arrived quickly. There was a little problem but the customer service was excellent and it was resolved promptly and without any fuss.

My package arrived in plenty of time and although very safely wrapped sadly it was broke in transit. I informed this small business and they sent out a replacement straight away
and it arrived safely within 3 days. Brilliant work from all the team and many thanks again. Highly recommended to all my friends.

I received my order super super fast and they look amazing. I will be purchasing from you again. Thank you.!!

Easy website to use
Good offers
Introductory discount for new customers
Lovely products
Professional finish
Quick delivery
Lovely staff
Well packaged

Be aware they don't refund if it does not arrive and their customer service is awful

Update - still no parcel and refusing my refund.

Honestly don't waste your money with this company.

31/01/2026 Update - Refund refused unless I sign a form which states I could be prosecuted. Trading standards informed and my bank.

Cowboy company- don't waste your money

The item was easy to order as well as being very reasonably priced. I was kept informed along the process from order received all the way been given to delivery company. The item arrived this morning , well wrapped & packed and is as good as hoped for.I will have no hesitation in using the company again.
Deb P. Brecon

Ordered on 31/12/25 paid for express delivery which was outlined as 1-2 days did not receive until 9/1/26 by this time had missed the birthday the gift was intended for! Contacted the company was told to be patient would not use again..,,,

Easy to customise and order a champagne stopper. Very quick delivery. There was a small scratch next to the engraving and I emailed the team who sent out a new replacement straight away. They offered express delivery so that the recipient of the gift did not have to wait too long. Wonderful item, absolutely lovely. Will use the company again for other personalised items.

The communication from the company was outstanding and they definitely went above and beyond the usual customer care. Would buy from them again.

Thank you so much

Grandad passed 14th december,he was like a father to me and I was crushed, i wanted something to remember him by, I wanted a photo and some text in a framed a3 size, many websites didnt have what I was looking for or they were so overly expensive!
When I stumbled across this page they had exactly what I was looking for, when the item arrived it was well packaged they had great communication and when I opened it I had a cry to myself it was beautiful, I can't thank the team enough for helping me find something to cherish my dearly missed Grandad

Thank you again

UPDATE. They have offered me £1. Yes you read that right. I won't waste my time further providing order details. Your company know very well who I am and what my complaint relates to. Ask Charlotte S. why she and her manager think a £1 refund is appropriate!

Firstly they do not despatch in a timely fashion even when express has been paid for. Also you may as well save your money as they use Evri. So not only is express, nothing of the sort... you'd be lucky to get your item in one piece... if at all! Mine was only saved because I paid an extra fiver for a sturdy presentation box. The packaging was in actual tatters. Evri said it was out for delivery Thursday and it arrived on Sunday with the box all hanging off. PGS packaging is flimsy but the gift box saved the item.
This was for my son's 21st which has now passed and the moment is ruined. Upset about this and wish I'd not trusted them with my special gift or given them my money.
Disgusting service.
I was going to hold off this review to see how the company responded to my complaint however seeing the other reviews I don't see any point.
I'll chalk it down to a bad experience and will NEVER shop from here again. The least they can do is refund the postage but I won't hold my breath!

The product is first class,excellent service

Dealing with this company was great. I was very pleased with the jig saw I ordered and the prompt attention I received. I hope to deal with them in the future.