Pet Air staff guided us step by step throgh the vet. necessities and occasionally spoke to or vet to explain the quarantine requirements for our pet. This made the entire process and progress easier... Voir plus
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Lisez les avis des autres
Right from the first moment the service has been impeccable. A very stressful time was hugely alleviate straight away. Every concern, every question, every forgetful moment/appointment was addressed b... Voir plus
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Used petairuk for my two girls from UK to NZ. Absolutely amazing, couldn't fault them. The whole process was smooth enough went with the premium service and all the appointments were straightforwa... Voir plus
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Manisha was our export booking consultant after we had finalised our dates. She’s was amazing , there every step of the way. This was our first experience of taking our pet abroad to the U... Voir plus
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À propos de l'entreprise
- Service de déménagement d'animaux
- Agence de réservation de billets d'avion
- Service d'embarquement pour animaux
- Service de contrôle des animaux
- Société d'import-export
- Vétérinaire
À propos de PetAir UK
Écrit par l'entreprise
Trusted by Over 25,000 Pet Owners Worldwide 🐾
We’re PetAir UK – the global pet travel experts that treat your pet just like family 🐶🐱✈️.
Relocating your pet isn’t just about paperwork and flights – it’s about trust. It’s about handing over someone you love ❤️ to someone who understands exactly what that means.
At PetAir, we’ve helped over 33,000 pets travel safely to over 300 destinations 🌍 – and we’ve done it with one unwavering promise: your pet’s comfort, safety and emotional wellbeing always come first 🛫🧡.
We’re more than pet shippers. We’re vets. We’re animal lovers. And we’re the name thousands of families trust when it matters most.
Vet-Led from Day One 🩺🐾
With over 100 years of combined veterinary experience, PetAir is the only major UK pet travel company built around clinical care.
Every journey is overseen by trained animal health professionals 👩⚕️👨⚕️ – so you’re not just choosing a logistics provider, you’re choosing a clinical partner.
Whether your pet needs a health check, sedation advice, a tailored feeding schedule, or temperature-sensitive travel routing 🌡️🍽️ – you’ll have veterinary guidance at every step.
Global Pet travel Experts
Écrit par l'entreprise
- Over 33,000 pets travelled and trusted by over 25,000 pet owners
- Veterinary-Led Team
- 100% Paperwork Compliance
- Custom-Made Pet Cabins
- Hand-built for safety, comfort and IATA-compliance in our Dorset workshop
- 100% Paperwork Compliance
- We handle all documentation, so you don’t have to
- DEFRA-approved, air-conditioned transport
- From your door to the airport or our pre-flight boarding kennels
- Expert support for complex cases
- Including BOAS breeds, large dogs, and multi-pet families
- CareTag for each pet
- Ensuring your pet’s journey is trackable and providing a digital cloud-based wallet
- Complete Care (Wellness Upgrade)
- Add peace of mind with 24/7 access to a vet prior to your pet’s departure, plus behaviour and nutrition advice
- No Hidden Costs
- We include everything in our quotes so there are no surprises later, plus we won;t be beaten on price!
Price Guarantee
We won't be beaten on price
Read our terms and conditions online:
https://www.petairuk.com/price-match-guarantee-terms-conditions/
Coordonnées de contact
Deer Park Farm, Wimborne St Giles, Dorset BH21 5NZ, BH21 5NZ, Wimborne St Giles, Royaume-Uni
- 01725551124
- enquiries@petairuk.com
- www.petairuk.com
Your pet's travel is our priority!
4,7
Excellent
988 avis
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PetAir UK EXCEPTIONAL
PetAir UK was, in a word, EXCEPTIONAL. I worked with Anita Minshull, who was attentive, quick in her responses, and absolutely kind during my many panic attacks during the process! They sent right from the beginning a breakdown email that listed everything that would be needed, and were very clear about pricing, which was very reasonable for two medium size dogs. I absolutely recommend them to everyone looking to ship their pets! We went from California to London. Thanks PetAir!
25 mai 2026
Réponse de PetAir UK
Hi Jaclyn,
Thank you so much for your wonderful review and recommendation!
We're delighted to hear that your experience with PetAir UK was exceptional. Anita will be especially pleased to know that her attentiveness, responsiveness and support helped make such an important journey less stressful for you. We understand that relocating pets internationally can feel overwhelming and we're committed to providing clear guidance and reassurance every step of the way.
We're also glad that our detailed process information and transparent pricing helped give you confidence throughout the move from California to London. Most importantly, we're thrilled that your two dogs arrived safely and that we could be part of their journey.
Thank you again for trusting PetAir UK with your pets' relocation. We wish you, your family, and your dogs all the best in your new home in London!
Kind regards,
Thank you again for helping reunite our family with Milo
Throughout the process, your professionalism, communication, and care gave us great peace of mind. We truly appreciated your guidance and support every step of the way, and we couldn't be happier with the outcome. Thank you again for helping reunite our family with Milo. Your hard work and dedication made a world of difference to us, and we will always be grateful.
31 mai 2026
Avis spontané
Réponse de PetAir UK
Hi Aimee,
Thank you so much for your incredibly kind words. It was our privilege to help reunite your family with Milo. We understand how much he means to you, and we are delighted that we could play a part in bringing him home.
Knowing that our professionalism, communication, and support provided peace of mind throughout the process means a great deal to us. We are committed to guiding our clients every step of the way, and hearing that you felt supported makes our work especially rewarding.
Thank you for trusting us during such an important time. We are thrilled that Milo is back where he belongs, and we wish your family many happy years together.
Kind regards
The team was always available for any…
The team was always available for any questions and made the entire process very easy for us!
29 mai 2026
Réponse de PetAir UK
Hi Jason,
Thank you for your kind words! We're delighted to hear that our team was able to make the process easy and be available whenever you had questions. Providing responsive support and a smooth experience is always our goal. We truly appreciate your feedback.
Kind regards
Happy
We were worried and a bit stressed about moving our dog from UK to Spain but we were very lucky we found and chose PetAir UK. They keep you updated during the whole trip and our dog looked pretty chilled and happy! I would recommend them!
28 mai 2026
Réponse de PetAir UK
Hi Laura,
Thank you so much for your lovely review. We completely understand how stressful and emotional moving a pet internationally can be, so we’re delighted to hear that we were able to make the journey from the UK to Spain a smooth and reassuring experience for you.
Keeping owners updated throughout the trip is something we know is incredibly important, and we’re especially happy to hear that your dog arrived looking relaxed, happy, and well cared for.
Thank you again for trusting PetAir UK with your dog’s relocation and for your recommendation. We wish you all the very best as you settle into your new life in Spain!
Kind regards
I had a great experience with Pet Air
I had a great experience with Pet Air! I was really nervous about flying my dog in cargo from London to LA, but the team reassured me every step of the way. Since I was already in the US, receiving regular updates and photos throughout my dog’s journey gave me so much peace of mind. Lily and the entire team were fantastic! I'd recommend to anyone that was relocating.
27 mai 2026
Réponse de PetAir UK
Thank you so much for your wonderful review. We completely understand how nerve-wracking it can feel to arrange cargo travel for a beloved dog, especially when you were already in the US, so we’re delighted to hear that our updates, photos, and communication helped give you peace of mind throughout the journey.
Lily and the entire team will be so pleased to hear your kind words. Providing reassurance, care, and support every step of the way is exactly what we aim for, and we’re thrilled your dog arrived safely in LA.
Thank you again for trusting PetAir with such an important journey and for your recommendation. We wish you and your dog all the very best as you settle into life together in the US!
Kind regards
We highly recommend this service
We used PetAir to move our, rather anxious, mutt from the UK to Australia.
The communication and instructions we and our vets recieved were faultless, the service was smooth and comprehensive. The whole transfer was made without trauma or incident.
Thanks to Liz , Rachel, and the team our mutt is now living his best life in Canberra.
8 mai 2026
Avis spontané
Réponse de PetAir UK
Hi Alan,
Thank you so much for your kind words and for trusting PetAir with your move to Australia. We know relocating an anxious pet can be stressful, so we’re delighted to hear the journey was smooth, well-managed, and trauma-free for both you and your pet.
Liz, Rachel, and the whole team will be thrilled to know their communication and support helped make the process seamless from start to finish. It’s wonderful to hear your dog is now happily settling into life in Canberra and living his very best life.
Wishing you all many happy adventures together in Australia!
Kind regards
Huge thank you to the team at PetAir UK!
Lexi is now settling into her new home loving life already in Australia. I can’t thank the team enough for making this possible and for supporting me through the entire process.
Knowing there was such a caring and professional team looking after both me and Lexi took away so much stress, and every question I had was answered so quickly.
I genuinely couldn’t have done this without the team, and would recommend this service to anyone thinking of relocating.
12 mai 2026
Avis spontané
Réponse de PetAir UK
Hi Lauren,
Thank you so much for your lovely review and kind words. We’re absolutely delighted to hear that Lexi is settling into her new life in Australia and already loving her new home!
We understand how emotional and stressful relocating a beloved pet can be, so it means a great deal to know that our team was able to provide the support, reassurance, and care you needed throughout the journey. Making the process as smooth and worry-free as possible for both pets and their owners is always our priority.
Your recommendation truly means the world to us, and we’re so pleased we could help make this exciting new chapter possible for you and Lexi.
Wishing you both every happiness and many wonderful adventures together in Australia!
Kind regards
USA relocation
The team relocated my 5 dogs to the US. Kept me informed and updated all the way through the process from Quote to delivery. Door to door service and did everything they said they was going to do. Gave me peace of mind during this stressful time. All dogs arrived safe and healthy. Would recommend 1000%. Great job Great Service.
20 mai 2026
Réponse de PetAir UK
Hi John,
Thank you so much for your amazing feedback and recommendation. Relocating five dogs internationally is no small task, so we’re delighted to hear that you felt informed, supported, and reassured throughout the entire process.
Providing clear communication and delivering exactly what we promise is incredibly important to us, so it’s wonderful to know our door-to-door service helped make such a stressful time easier for you. Most importantly, we’re thrilled that all five dogs arrived safely, healthy, and ready to start their new adventure in the US.
Your kind words and “1000%” recommendation truly mean the world to the whole team. Thank you again for trusting PetAir with your pets’ journey, and we wish you all the very best in your new home!
Kind regards
Absolutely amazing company made…
Absolutely amazing company made everything go so smoothly. My dogs were so relaxed and happy when they arrived in Canada and the staff are so helpful and nice to deal with. Would definitely recommend
19 mai 2026
Réponse de PetAir UK
Hi Lucy,
Thank you so much for your lovely review and recommendation. We’re thrilled to hear that everything went smoothly and that your dogs arrived in Canada relaxed and happy.
Our team takes great pride in making the process as stress-free and straightforward as possible, so your kind words about our staff truly mean a lot to us.
Thank you again for trusting PetAir with your dogs’ journey, and we wish you all the very best in your new life in Canada!
Kind regards
Fur babies take flight
I made a decision to relocate back to Canada with my two precious dogs. I decided to go with PetAir UK. Best decision I made!
after contacting the company, asking lots of questions they gave me full reassurance,
My pets would be in good hands.
All the way through emails, telephone conversations Manisha who was assigned to taking care of Coco and Bailee, and myself,
Was absolutely amazing. I decided to drive my dogs down to Windsor London as I was heading there myself. I drove to the facility I arrived at PetAir nestled in beautiful natural surroundings.
When entering the building I was met by two of the Vets , two very nice people very friendly they made my dogs feel very comfortable, then I was greeted by another work colleague who discussed with me my dogs next steps, including what they would eat, then they were taken out to the paddock where they had playtime. I did have a couple of questions to which at this point Manisha came out of the office, introduced herself and answered my questions very professionally. I can honestly say they are all lovely people they kept me informed throughout the preparation for the flight. Within the price quoted to me for two animals to which included two custom-made crates for them to travel, also an overnight stay with transportation to the airport and checked in , I found it very reasonable. They communicated with me about what to expect when I landed in Canada which I found very helpful. once I landed in Canada and went to collect my dogs in Live cargo. My dogs were very happy to see me. They were in very good health and had travelled very well, very comfortable thanks to PetAir .
If I could give six stars I would . I absolutely recommend them as a very professional and caring company.
20 mai 2026
Avis spontané
Réponse de PetAir UK
Hi Kerry,
Thank you so much for taking the time to share your wonderful experience with PetAir UK. We are absolutely delighted to hear that Coco and Bailee arrived safely and comfortably in Canada, and that you felt supported throughout the entire relocation journey.
Moving beloved pets overseas is a huge decision, so it means a great deal to know that our team was able to give you reassurance and confidence from the very beginning. Manisha will be especially pleased to hear your kind words — she is truly dedicated to making every pet relocation as smooth and stress-free as possible.
We’re also so happy that your visit to our Windsor facility left such a positive impression and that Coco and Bailee were relaxed and well cared for before their journey. Ensuring pets are comfortable, happy, and treated with genuine care every step of the way is incredibly important to us.
Thank you again for your trust, recommendation, and generous feedback. Hearing that you would give us “six stars” truly means the world to the entire team.
We wish you, Coco, and Bailee every happiness in your new life back in Canada!
Kind regards
Very helpful and informative and made…
Very helpful and informative and made Izzy and Bears journey stress free. We were kept updated for the entire trip, from leaving home in the UK to arriving in Hong Kong.
20 mai 2026
Réponse de PetAir UK
Thank you so much for your lovely review. We’re delighted to hear that Izzy and Bear’s journey to Hong Kong was smooth and stress-free, and that you felt well informed every step of the way.
Hi,
Keeping our clients updated throughout the relocation process is something we know is incredibly important, so it’s wonderful to hear that our communication and support helped give you peace of mind from departure in the UK right through to arrival in Hong Kong.
Thank you again for trusting PetAir with Izzy and Bear’s journey, and we wish you all the very best in your new home!
Kind regards
The PetAir team was absolutely amazing…
The PetAir team was absolutely amazing to work with. We worked with Daniel and Anita for my dog's travel from the US to the UK, and both were incredibly helpful, assisting with paperwork and clearly communicating to our vet exactly what was needed.
When Nya's flight was delayed, Anita kindly stayed after hours to ensure we could still get her the same day as planned. She was wonderfully communicative throughout and made sure I was always kept in the loop.
I am so appreciative of everything PetAir did for us. And the reunion made everything worthwhile! While I hope to never have to move a pet internationally again, if I ever did, I would not hesitate to use PetAir!
14 mai 2026
Avis spontané
Réponse de PetAir UK
Hi Daisy,
Thank you so much for your kind words and for trusting PetAir with Nya’s journey from the US to the UK! We are delighted to hear that Daniel and Anita were able to make the process as smooth and stress-free as possible for you.
We know how important clear communication and careful planning are when travelling internationally with pets, so it means a great deal to hear that you felt supported every step of the way. Anita will be especially pleased to know her extra efforts during the flight delay helped make your reunion happen as planned.
Most importantly, we are so happy that Nya arrived safely and that the reunion made it all worthwhile.
Thank you again for your recommendation. We wish you and Nya all the very best in your new home in the UK!
Kind regards
I recently moved my cats to Australia…
I recently moved my cats to Australia with me, and the service and communication I received from all at PetAir was exemplary. I admit I was probably a nightmare client, many questions, much tooing and froing, worried about all the logistics and the stress on my cats, but big shout out to Liz who was calm and patient! She communicated incredibly well, laid all the process out step by step, gave me multiple options for services, and was just amazing the whole time, even when the flights were cancelled! I very much appreciate her assistance, and everyone else's, and my cats arrived safely! Not happy with me, but thats hardly PetAirs fault! And they've settled nicely now. So thank you!
27 avril 2026
Avis spontané
Réponse de PetAir UK
Hi Melanie,
Thank you so much for your kind words and for trusting PetAir with such an important journey for your cats. We completely understand how stressful international pet relocation can feel and we’re so pleased we could help make the process smoother for you.
Liz will be absolutely delighted to hear your feedback, her calm, patient and thorough support is something we value enormously. We are glad she was able to guide you through every step, even with the unexpected flight disruptions along the way.
We’re especially happy to hear your cats arrived safely and are settling into their new home in Australia. Hopefully they’ll forgive you soon!
Thank you again for taking the time to share your experience and for recognising the efforts of the whole team. We wish you and your cats all the very best in your new adventure abroad.
Kind regards,
Everyone was so helpful and…
Everyone was so helpful and professional. Definitely using service again.
4 mai 2026
Réponse de PetAir UK
Hi Sofia,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team.
Providing helpful and professional service is always our goal, and we truly appreciate your support. We look forward to working with you again in the future!
Kind regards,
From beginning to end: Brilliant
From beginning to end, PetAir helped us get our dog across the Atlantic. Especially helpful was when we had to cancel our flight the night before due to a sudden serious illness that led to my hospitalisation for the night. They answered our after-hours phone call and worked quickly to cancel the flight. They also got us rescheduled led for the end of that week. When we met up with our dog in Los Angeles, she was happy in her luxurious crate.
3 mai 2026
Réponse de PetAir UK
Hi Greg,
Thank you so much for your kind words and for trusting PetAir with your dog’s journey across the Atlantic. We’re especially glad we could support you during such a stressful and unexpected situation.
Our team is always committed to being there for our clients when they need us most and we’re happy we could quickly help reschedule your travel plans after your hospitalization.
It’s wonderful to hear that your dog arrived safely and comfortably in Los Angeles and that she was happy in her luxurious crate!
We truly appreciate you sharing your experience, and we wish you and your furry companion all the best in your new adventures together.
Kind regards,
From start to finish the almost…
From start to finish the almost personal journey was a pleasure the constant contact with all the team in the UK and then the team in SA was very reassuring as my 2 doggies are very important to us as they are part of the family and I am happy to say that even after their long journey from the UK to SA they arrived without any trauma and have settled in their new home perfectly THANK YOU ALL
7 mai 2026
Réponse de PetAir UK
Hi Marie,
Thank you so much for your wonderful review! We’re truly delighted to hear that both you and your doggies had such a positive experience from start to finish.
We know how important pets are as cherished members of the family, so ensuring they feel safe, comfortable, and well cared for throughout their journey is always our top priority.
It’s lovely to hear that the support and communication from both our UK and SA teams gave you reassurance along the way, and we’re especially happy to know your two dogs arrived safely, without any trauma, and have settled happily into their new home.
Thank you again for trusting us with such an important journey, we wish you and your family many happy memories together in South Africa!
Kind regards,
Very happy with the service moving my…
Very happy with the service moving my dogs from the UK to the US! They arrived safe and happy. Thank YOU!
7 mai 2026
Réponse de PetAir UK
Hi Jacob,
Thank you so much for your kind words! We’re delighted to hear your dogs arrived safely and happily in the US.
We know how important pets are to their families, so it means a lot to know you were happy with the service.
Wishing you and your pups all the best in your new home and thank you again for trusting us with their journey!
Kind regards,
Total incompetence
I contemplated whether I would write a poor review or just run and never look back - but I want to warn other pet owners of the lack of competency this company has as I would have wanted to have known. We had booked with PetAir months in advance to fly our dog from the UK to NZ. When the war in the UAE broke out and we were three weeks out from our departure I assumed everything was still all fine as I hadn’t heard a single thing from PetAir. I reached out to Emma a week later just in case, to check everything was ok and at that point only after I made contact, she said that Emirates were no longer transporting animals through Dubai (!!) I did panic but after a very emotional phone call wondering what the hell I was going to do, she promised me that she would be in contact with alternative options over the following days - but at this point there was no other option (we were also leaving the UK at the same time and had no one to care for our dog post our departure). I patiently waited and waited for her to reach me over the coming days with an update but to no avail. When I finally emailed her for an update (10 days out from departure) she had her out of office on and had gone off on annual leave!! We felt totally left in the lurch and had no support from PetAir. At this point I desperately contacted other animal transport agencies to ask about options they had (despite having over £1500 deposit tied up with PetAir) which they all confidently told me they could absolutely send our dog through the US, although it would be more expensive. PetAir had nothing to offer us in terms of options yet all the other transport agents I spoke with had flights lined up to be booked the morning I called them!! I had to push and push PetAir to pursue the USA route as we were getting desperate and I didn’t want to lose my £1500 deposit. At the last minute Emirates put all their flights back on so fortunately we still sent him through the Middle East, but to top it all off the caretag tracker (that we paid extra for) was supposed to give us updates while he travelled but never gave us a single update apart from the drop off at Heathrow! Waste of money, and although I was eventually refunded this cost, I had to work hard for it. Will never ever use them again and would never recommend them! Beware!
8 avril 2026
Avis spontané
Réponse de PetAir UK
Hi Brooke,
Thank you for taking the time to share your experience. We’re genuinely sorry for the stress and uncertainty you went through during what should have been a carefully managed relocation for your dog.
We want to acknowledge upfront that communication during this period did not meet the standard we aim to provide. The situation in the Middle East changed rapidly and significantly impacted airline operations, particularly regarding live animal transport routes through Dubai. While we were actively monitoring developments and working behind the scenes to identify alternatives, we recognise that our updates to you were not as timely or proactive as they should have been. For that, we sincerely apologise.
Regarding the timing of updates, the disruption caused by the conflict led to frequent and sometimes last-minute changes from airlines, which made it difficult to confirm viable alternatives immediately. However, we accept that this does not excuse the lack of consistent communication, especially given how close you were to your departure date.
We also regret the frustration caused by your point of contact being on annual leave without a seamless handover. This is not the level of continuity or support we expect to provide, and we are reviewing our internal processes to ensure clients are always fully supported, particularly during critical travel windows.
In terms of alternative routing, an option via the USA was indeed available through some providers, often at significantly higher costs and with different regulatory requirements. As this route is not a typical route that we use, we had to complete due diligence to ensue this was going to be a safe and effective transport option and we can understand how this added to your stress during an already difficult time.
We are very pleased that Frank was ultimately able to travel as planned once Emirates resumed operations, but we recognise that the journey to that point was far from smooth.
Finally, we apologise for the issues with the Caretag tracker. While this was refunded, we completely appreciate that this added further frustration and did not deliver the reassurance it was intended to provide. We have raised this further with the third parties who take over after UK departure.
Your feedback is taken seriously, and we are using it to improve both our communication protocols and contingency planning. We truly regret that your experience fell short and appreciate you bringing these matters to our attention.
We wish you and Frank all the very best in New Zealand.
Kind regards,
Very flexible and helpful in getting…
Very flexible and helpful in getting our dog to New Zealand under difficult circumstances. CareTag was not scanned in transit however
17 avril 2026
Réponse de PetAir UK
Hi Rory,
Thank you for your feedback, we’re really glad we could support you in getting your dog to New Zealand, especially given the challenging circumstances. It means a lot to hear that you found our team flexible and helpful throughout the process.
We also appreciate you highlighting the issue with the CareTag not being scanned in transit. While this doesn’t affect your pet’s safety or journey, we understand how important those updates are for peace of mind. We’re currently working with our partners to improve consistency in scanning so that tracking is as reliable as possible at every stage.
Thank you again for your feedback and for trusting us with your pet’s journey. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Kind regards,
Excellent service
Excellent service, would certainly use again .The communication was great. Could not fault in any way 10/10.
7 avril 2026
Réponse de PetAir UK
Hi Lorraine,
Thank you for your fantastic feedback. We’re delighted to hear that you were so happy with our service and communication.
Your kind words and 10/10 rating truly mean a lot to our team. It was a pleasure assisting you, and we’d be more than happy to help again in the future.
Kind regards,
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