Pet Air staff guided us step by step throgh the vet. necessities and occasionally spoke to or vet to explain the quarantine requirements for our pet. This made the entire process and progress easier... Voir plus
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Lisez les avis des autres
Right from the first moment the service has been impeccable. A very stressful time was hugely alleviate straight away. Every concern, every question, every forgetful moment/appointment was addressed b... Voir plus
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Used petairuk for my two girls from UK to NZ. Absolutely amazing, couldn't fault them. The whole process was smooth enough went with the premium service and all the appointments were straightforwa... Voir plus
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Manisha was our export booking consultant after we had finalised our dates. She’s was amazing , there every step of the way. This was our first experience of taking our pet abroad to the U... Voir plus
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À propos de l'entreprise
- Service de déménagement d'animaux
- Agence de réservation de billets d'avion
- Service d'embarquement pour animaux
- Service de contrôle des animaux
- Société d'import-export
- Vétérinaire
À propos de PetAir UK
Écrit par l'entreprise
Trusted by Over 25,000 Pet Owners Worldwide 🐾
We’re PetAir UK – the global pet travel experts that treat your pet just like family 🐶🐱✈️.
Relocating your pet isn’t just about paperwork and flights – it’s about trust. It’s about handing over someone you love ❤️ to someone who understands exactly what that means.
At PetAir, we’ve helped over 33,000 pets travel safely to over 300 destinations 🌍 – and we’ve done it with one unwavering promise: your pet’s comfort, safety and emotional wellbeing always come first 🛫🧡.
We’re more than pet shippers. We’re vets. We’re animal lovers. And we’re the name thousands of families trust when it matters most.
Vet-Led from Day One 🩺🐾
With over 100 years of combined veterinary experience, PetAir is the only major UK pet travel company built around clinical care.
Every journey is overseen by trained animal health professionals 👩⚕️👨⚕️ – so you’re not just choosing a logistics provider, you’re choosing a clinical partner.
Whether your pet needs a health check, sedation advice, a tailored feeding schedule, or temperature-sensitive travel routing 🌡️🍽️ – you’ll have veterinary guidance at every step.
Global Pet travel Experts
Écrit par l'entreprise
- Over 33,000 pets travelled and trusted by over 25,000 pet owners
- Veterinary-Led Team
- 100% Paperwork Compliance
- Custom-Made Pet Cabins
- Hand-built for safety, comfort and IATA-compliance in our Dorset workshop
- 100% Paperwork Compliance
- We handle all documentation, so you don’t have to
- DEFRA-approved, air-conditioned transport
- From your door to the airport or our pre-flight boarding kennels
- Expert support for complex cases
- Including BOAS breeds, large dogs, and multi-pet families
- CareTag for each pet
- Ensuring your pet’s journey is trackable and providing a digital cloud-based wallet
- Complete Care (Wellness Upgrade)
- Add peace of mind with 24/7 access to a vet prior to your pet’s departure, plus behaviour and nutrition advice
- No Hidden Costs
- We include everything in our quotes so there are no surprises later, plus we won;t be beaten on price!
Price Guarantee
We won't be beaten on price
Read our terms and conditions online:
https://www.petairuk.com/price-match-guarantee-terms-conditions/
Coordonnées de contact
Deer Park Farm, Wimborne St Giles, Dorset BH21 5NZ, BH21 5NZ, Wimborne St Giles, Royaume-Uni
- 01725551124
- enquiries@petairuk.com
- www.petairuk.com
Your pet's travel is our priority!
4,7
Excellent
988 avis
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A répondu à 100 % de ses avis négatifs
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Fantastic service—well worth the cost
1 avril 2026
Avis spontané
Réponse de PetAir UK
Hi Izzy,
Thank you so much for your kind words! We're really glad you felt the service was worth it, that means a lot to us. We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Great Care and Service with Minor Tracking Issue
PetAir were fantastic throughout Kane’s journey, the team were friendly, professional, and incredibly supportive, which made a stressful process much easier.
Kane was clearly well looked after and transported safely, which was the most important thing for us.
The only downside was that the tracking tag stopped working after drop-off, or was not scanned at any point in the process of transport, which meant I had no visibility on his journey after PetAir had dropped him off. This did cause some panic, and I ended up having to chase down the air hostess and pilot for confirmation that he had actually boarded.
Aside from that issue, it was a really positive experience overall and I’d still highly recommend them.
Our family is now complete again in the US, as we begin our new adventure.
Kanes certainly living his best life now.
Thank you again!
12 mars 2026
Réponse de PetAir UK
Hi Ben,
Thank you for your feedback, we’re really sorry to hear your experience was not totally as you expected and understand how important it is to receive timely and accurate updates when you’re travelling.
We’d like to clarify that the updates accessed via the QR code are currently managed manually by our team rather than being fully automated, and they are not yet supported by all airlines. Because of this, there may occasionally be limitations or delays in the information provided through that method.
To make sure you stay informed, we also rely on live flight updates to keep you as up to date as possible throughout your journey. For customers on longer trips, especially those involving boarding and connecting flights, we aim to provide more frequent updates to help you stay informed every step of the way.
We truly appreciate your patience and understanding while we continue to improve this service. Your feedback is invaluable in helping us enhance the experience for all our customers.
Kind regards,
Réponse de PetAir UK
Hi Michael,
Thank you for your kind words! We’re really glad to hear you had a positive experience with our service. Our team works hard to provide the best possible support, so it’s great to know their efforts made a difference.
Kind regards,
Don’t Trust Pet Air…
Constant price Increases bad customer service. in the end made it impossible for our family dog to join us in Australia by moving the goal post financially
DONT TRUST
* UPDATE Your reply is all lies. Smoke and mirrors. We used a different company shipped on time.
inlflate costs to an unrealistic amount preying on people’s heart strings and love for there pet.
Our Dog is now with us NO THANKS TO YOU !!!!
12 mars 2026
Avis spontané
Réponse de PetAir UK
Hi Arran,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how upsetting and frustrating this situation must have been, especially when it involves a much-loved family pet.
The disruption you’ve referred to was caused by unexpected airspace closures linked to unrest in the Middle East, which significantly impacted airlines operating pet transit routes. As a result, airlines had to reassess their ability to safely transport live animals, prioritising welfare standards at all times.
In situations like these, we work closely with our clients to offer the best possible alternatives. This can include rerouting via different countries or holding arrangements until travel can safely resume. Unfortunately, these changes can sometimes lead to increased costs that are outside of our control, as they are determined by airline availability and international logistics conditions. With limited options available we will offer very option that is available at the time.
We appreciate how difficult it is when plans change, and we always aim to be as transparent as possible. During this period, we provided live updates on our website and maintained direct communication with affected customers to support them in making the decision that felt right for their circumstances.
We’re very sorry that we did not meet your expectations on this occasion. If you would be open to it, we would welcome the opportunity to discuss your experience further and see if there is anything more we can do to support you.
Kind regards,
Incredible service from start to…
Incredible service from start to finish. The team really know there stuff and gave us piece of mind. Would recommend to anyone looking to move their fur baby!
31 mars 2026
Réponse de PetAir UK
Hi,
Thank you so much for your lovely feedback!
We’re delighted to hear you had such a positive experience from start to finish. Giving our clients peace of mind is one of our top priorities, so it’s wonderful to know the team’s knowledge and support made a real difference for you.
Your recommendation truly means a lot to us, thank you for trusting us with your fur baby!
Kind regards,
Amazing service well worth the money
31 mars 2026
Réponse de PetAir UK
Hi Melbo,
Thank you so much for your kind words!
We’re thrilled to hear you found the service worth it, that’s exactly what we aim for. It means a lot to know you had a great experience, and we truly appreciate you taking the time to share your feedback.
If you ever need us again, we’ll be more than happy to help!
Kind regards,
My furry child arrived purrfectly unscathd
At the end of the day, the only thing that truly matters, and that is deserving of a rating, is how soundly, safely and cared-for condition my pet arrived at our final destination. My cat, Tilly, arrived without having had to spend any time at customs, or in quarantine, as a result of perfect paperwork and pre-checks done according to standard. Although uncertain about everything that was happening to her (to be expected), Tilly was not in the least traumatised by the ordeal, and immediately took to her new environment, without any residual fear hampering her from exploring every nook and cranny of her new home. Thank you PetAir UK, and our destination partners, for taking such good care of my furry child.
28 mars 2026
Avis spontané
Réponse de PetAir UK
Hi,
Thank you so much for your thoughtful and heartfelt review.
We’re absolutely delighted to hear that Tilly arrived safely and settled into her new home so quickly and confidently; that’s exactly what we strive for with every journey. Ensuring all documentation is perfectly prepared and that each pet experiences a smooth, stress-free transition is at the core of what we do, so it’s incredibly rewarding to know that this made a real difference for both you and Tilly.
Your kind words about her wellbeing and comfort mean a great deal to our entire team, as well as our trusted partners. It was truly a pleasure to care for your furry family member.
Wishing you and Tilly many happy adventures together in your new home!
Kind regards,
My cat arrived in Australia seriously ill thanks to PetAir
My cat Aero arrived in Australia blind, dehydrated & underweight after spending some weeks with PetAir in Windsor, then transiting through Colombo. After seeing photos -- or Pet Postcards -- of her with an empty water bowl in the background, I had to point out that she needed water. I can't say how devastating & disappointing this entire experience has been. Cancellation of flights due to the war was out of everyone's control. But Aero suffered serious neglect with PetAir and her condition is serious & worrying. I have asked for a full refund of the many thousands of pounds the company extracted, as compensation for this treatment & the shocking condition Aero arrived in. That refund might cover the cost of the emergency treatment she now needs.
PetAir has responded publicly on Trustpilot but has not contacted me directly to address this matter. I am awaiting a formal response to my complaint.
26 mars 2026
Avis spontané
Réponse de PetAir UK
Hi Lynne,
Thank you for bringing this to our attention.
We are very sorry to hear about your experience and would like to reassure you that a full investigation is currently underway involving all pet handling parties concerned.
The welfare, safety, and care of every animal we transport are our highest priorities. We take standards extremely seriously, and any situation where these may have fallen short is treated with the utmost urgency.
We are actively reviewing all aspects of this case and will take any necessary actions to ensure our processes continue to meet the high standards we expect and that our customers deserve.
Thank you for your feedback, it is invaluable in helping us improve our service.
Kind regards,
communication
The communication between pet air and the airport is very poor. The transition to me in Vancouver was stressful and emotional they lost the dog and it was hours till they found her before we could start the customs paperwork I missed the second flight which was 5hrs later I cannot tell you how upset with you and Vancouver I am. Surely you do not stop your part till you know she is in good hands. 🤨
19 mars 2026
Réponse de PetAir UK
Hi,
Thank you for your feedback.
We would like to reassure you that we only work with trusted, regulated, and certified destination airports when arranging pet transport from the UK. In most cases, these processes run very smoothly and to a high standard.
However, we do fully recognise that the collection of a pet and the customs clearance process can be stressful for owners, particularly when handling this for the first time.
For this reason, we always recommend using an in-country agent at the destination. These agents are highly experienced with local procedures and have established relationships with the airport teams. In many cases, they are able to support a smoother and quicker clearance process compared to an individual managing this independently. We provide 24/7 support, 365 days of the year to assist any clients experiencing difficulty or requiring support at any time.
We appreciate your comments and will continue to look for ways to improve the experience for both pets and their owners.
Kind regards,
The experience that I found was that…
The experience that I found was that PetAir UK provided excellent care for my pets. I sent two cats and three dogs all with different personalities and needs. They were in excellent shape when they arrived in the USA, from the UK. The courier was very caring and friendly. I would recommend PetAir UK to anyone relocating from the UK to USA.
26 mars 2026
Réponse de PetAir UK
Hi Diane,
Thank you so much for your wonderful review! We’re thrilled to hear that your pets all arrived safely and in great condition after their journey to the USA.
Transporting two cats and three dogs, each with their own unique personalities and needs, is no small task; so it means a lot to know you felt they were given excellent care throughout. We’re especially pleased that our Driver made a positive impression with their caring and friendly approach.
Your recommendation truly means the world to us. Thank you for trusting PetAir UK with your pets’ relocation, we wish you and your furry family all the very best in your new home!
Kind regards,
Transporting a dog to New Zealand
Very flexible when my plans changed.
When the war in Iran affected my dog’s flight they rearranged the journey and my dog arrived safely in Auckland.
Vicky was particularly good keeping us informed of changes.
26 mars 2026
Réponse de PetAir UK
Hi Pam,
Thank you so much for your kind words and for sharing your experience. We truly appreciate your patience and understanding, especially given the unexpected disruption caused by the situation in Iran, which has significantly impacted global air travel and flight routes.
We’re really pleased we could adapt quickly to the changing circumstances and ensure your dog’s journey was safely rearranged, leading to a successful arrival in Auckland. It’s wonderful to hear that Vicky kept you well informed throughout, she’ll be delighted to receive your feedback.
Your trust means a great deal to us, and we’re so glad we could provide flexibility and reassurance during a challenging time. Thank you again for choosing us!
Kind regards,
Fantastic service relocating my pet from the UK to USA
From.the beginning to the end, the company was caring, professional and accomodating. On their website they advertise price match, and it is real, they will honour your price findings on a like for like service. They were attentive to my concerns and queries, and provided travel updates on my fur baby. I can't fault them, they certainly exceeded my expectations. My dog travelled comfortably and I felt he was well taken care off. Thank you!
23 mars 2026
Avis spontané
Réponse de PetAir UK
Hi Vivian,
Thank you so much for your kind and thoughtful review! We’re absolutely delighted to hear that you had such a positive experience from start to finish. Providing a caring, professional, and accommodating service is at the heart of what we do, so it means a lot to know we met and exceeded your expectations.
We’re especially pleased that you felt supported throughout the process and that your fur baby travelled comfortably and safely. Keeping you informed and ensuring peace of mind is very important to us.
Thank you again for trusting us with your dog’s journey. It was a pleasure assisting you, and we’d be more than happy to help again in the future!
Kind regards,
Pet Experts and Keepers of Promises
Perfectly delivered as advertised and requested. My cat went from the UK to USA with no issue, arrived safe and sound and I had to do little to no paperwork or fight through red tape myself.
19 mars 2026
Réponse de PetAir UK
Hi,
Thank you so much for your kind words! We’re thrilled to hear that your cat’s journey from the UK to the USA went smoothly and safely. Making the process as stress-free as possible is exactly what we strive for, so it means a lot to know we could handle the paperwork and logistics for you.
Wishing you and your cat all the best in your new chapter together!
Kind regards,
If you care about your pet AVOID
Up to our arrival into Madrid we were very happy with the care received from PetAir Uk both leading up to our dogs flight and the service we received in London. That is where our positive experience ended.
The details given for collection were not entirely clear and there were steps missed out which led to a delay clearing customs and the language barrier proved a real struggle. When we collected our dog he was brought from his apparent ‘safe pet friendly place’ by a forklift truck in a huge warehouse! He was soaked wet through with urine (and we know he can hold for hours he is 7) in fact the cage was so saturated we had to leave to be destroyed! He was also agitated and jumpy at every little noise.
We complained to PetAir having paid thousands for what should have been a good experience for both us and our dog. The lies by Madrid Air Cargo were ultimately believed by PetAir and other than an apologetic email we were very disappointed. No taking into account the experience we received for the money paid!
I would search for a company that can guarantee a good experience throughout the entire journey and not ultimately wash their hands of you when your pet boards the plane.
18 février 2026
Avis spontané
Réponse de PetAir UK
Hi Lucy,
Thank you for your feedback, and first of all, we are truly sorry to hear about your experience on arrival in Madrid. We completely understand how upsetting this must have been for both you and your dog, especially after what had otherwise been a positive journey from the UK.
We’d like to clarify that while we carefully manage and oversee every stage of the journey within our control, the arrival process at the destination airport is handled by the airline’s appointed ground handling team. These teams operate under strict global and local regulations, and although we only work with approved and regulated airports, we do rely on their staff to follow the correct procedures and standards of care.
That said, your experience is not what we expect for any pet travelling through our service. We have raised this as an urgent concern with the handling agents in Madrid to ensure this is fully investigated and to help prevent similar situations in the future.
We also appreciate your comments regarding the collection process. We understand how stressful navigating customs in a different country can be, particularly with language barriers, and we do always recommend using a local clearing agent where possible. This is something we include in our quotations as it can significantly improve and simplify the arrival experience for both pets and their owners.
We are genuinely sorry that this part of the journey did not meet expectations, and we do take your feedback seriously as we continuously work to improve our service end-to-end.
Please feel free to contact us if you wish to discuss further.
Kind regards,
Helpful Service but Concerns About Cost and Delivery
I felt that the service and communication I received from the PetAir representatives leading up to the travel date were prompt and helpful. My main concern was the overall cost, which seemed quite high for the services provided. Additionally, I was disappointed by the condition in which my pet arrived from LHR to SEA—the crate was soaked, and our poor cat was as well. To be fair, this may have been an issue with the airline rather than PetAir itself, but it still affected our experience.
17 mars 2026
Avis spontané
Réponse de PetAir UK
Hi Nick,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you found our team’s service and communication prompt and helpful in the lead-up to your pet’s journey.
We’re sorry to hear about your concerns regarding the overall cost, and we understand that pet travel can feel like a significant investment. We always aim to provide a high level of care and support throughout the process, and we appreciate your perspective on this.
We’re especially sorry to hear about the condition your cat arrived in. While parts of the journey are managed by the airline, we completely understand how upsetting this must have been and how it impacted your experience.
Your pet’s welfare is always our top priority. During air travel, pets must have access to water at all times to ensure they remain safe and hydrated throughout their journey. However, in a moving environment such as an aircraft, there are occasions where water can spill despite the precautions in place.
To minimise this, we prepare every pet carrier with absorbent puppy pads and fleece-lined bedding designed to wick moisture away from the surface using a one-way layer. This helps keep pets as dry and comfortable as possible, even if some spillage occurs.
While this is not the experience we ever want for any pet or owner, we do everything we can to balance essential hydration with comfort and cleanliness throughout the journey, and we’re very sorry that in this instance it fell short of expectations.
Kind regards,
Highly Recommend PetAir UK for Transatlantic Move!
Emma was incredibly helpful during the booking process and everything was handled with ease for our dog's journey from the UK to the US. Everything was handled with a high degree of professionalism, all the questions were answered in a timely manner and they were always very communicative. I would highly recommend PetAir UK!
25 février 2026
Réponse de PetAir UK
Hi Ed,
Thank you so much for your kind review!
We’re delighted to hear that Emma was able to support you so effectively during the booking process and help make your dog’s journey from the UK to the US run smoothly. Providing clear communication, timely responses, and a professional service is something we really pride ourselves on, so it’s wonderful to know this was reflected in your experience.
We’ll be sure to pass your lovely feedback on to Emma, she’ll be thrilled to hear it.
Thank you again for your recommendation and for choosing PetAir UK!
Kind regards,
I used a pet transfer service to…
I used a pet transfer service to relocate my cat from the UK to the US, and overall, the experience was excellent. Moving a pet internationally can feel overwhelming, but the team made the entire process smooth and stress-free.I would highly recommend this service to anyone planning an international pet relocation. They turned what could have been a stressful experience into a smooth and positive one.
15 décembre 2025
Avis spontané
Réponse de PetAir UK
Hi Olena,
Thank you so much for your wonderful review!
We’re delighted to hear that your experience relocating your cat from the UK to the US was such a positive one. We completely understand how overwhelming international pet travel can feel, so it’s fantastic to know our team was able to make the process smooth and stress-free for you.
Your recommendation truly means a lot to us, and we’re so pleased we could turn what might have been a challenging experience into a calm and reassuring journey for both you and your cat.
Thank you again for choosing PetAir UK, we wish you and your cat all the very best in your new home!
Kind regards,
Réponse de PetAir UK
Hi William,
Thank you for your kind feedback!
We’re so pleased to hear that you felt well looked after throughout the process. Kerri-Lyn takes great pride in providing responsive and supportive service, so we’ll be sure to pass along your lovely comments to her.
We really appreciate you choosing PetAir UK!
Kind regards,
It has been a great experience for our…
It has been a great experience for our relocation with our pets. The team has been very helpful and considerate during the whole process and it made a easy trip for us.
10 mars 2026
Avis spontané
Réponse de PetAir UK
Hi Miss Li,
Thank you for your lovely feedback!
We’re so pleased to hear that your relocation experience with your pets was a positive one. Moving with pets can be a big undertaking, so it’s great to know our team was able to support you with care and consideration throughout, helping make the journey as smooth and easy as possible.
We truly appreciate you choosing PetAir UK and wish you and your pets all the very best in your new home!
Kind regards,
very organised
very organised, pet friendly staff, very professional and obviously caring for the animals in question.
4 mars 2026
Réponse de PetAir UK
Hi David,
Thank you for your kind feedback!
We’re so pleased to hear that you found our team organised, professional, and genuinely caring. The wellbeing of every animal we look after is at the heart of everything we do, so it’s wonderful to know that came across in your experience.
We truly appreciate your support and trust in PetAir UK!
Kind regards,
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