Peter Vardy Ltd Avis 15 111

I paid a deposit and the team at bmw have not refunded it and also they don't even return calls. this is theft I will report to the fca and bmw uk

It wont be a complete experience if I don't mention the effort of an exceptional staff - Kelly Bates, with such an exceptional customer service, making my wife and I so delighted from start to finish on our purchase of a brand new Omoda 5. I will buy over again with Kelly Bates as my sales contact.

More so, the showroom ambiance at Motherwell is very classic and welcoming..... I look forward to visiting soon for another brand.

Kudos to Peter Vardy Ltd

Gilbert T

Fantastic service David hughes was a great salesman valued member of your staff thanks Kenny and Pamela

Neil attended to us, he was professional, nice, cool and very very helpful, thanks to him, we were able to get my wife a car, and the customer service we got was top notch, I will recommend him any day, please next time you go to Perter Vardy, Motherwell, ask for Neil, you will thank me, we got an automatic family car, very happy with our purchase.

From start to finish I felt like I was listened to and was the only customer. Discussed all my options and given time to think about what was best for me. Great customer service from David and Michael at Peter Vardy Motherwell, this is my 5th car and would highly recommend them, would never consider looking anywhere else.

Orderd my Omoda 5 Noble from the Motherwell branch yesterday, great customer service from Andrew Brodie, he made my choice easy for me. Great guy 👍

Neil has been great to deal with at Peter Vardy. It has been a stress free experience and all that was said to be done to the car has been completed to a high standard. Neil is a credit to Peter Vardy!

Shocking company their response to bad reviews and complaints leaves a lot to be desired, see end of review. There is certainly more can be done in the case of my complaint. They can change the rejection to a cancellation so i can receive the full 7 months of finance I paid instead of the 3 months I received. (Had the car 24 hrs when it broke down it was in the garage waiting for repairs less than 2 weeks later and stayed there.

Bought a car the end of January 2024. BMW X1 2018 reg. The day after I collected the car from the dealership the engine light came on with a message saying "drive train malfunction possible to continue journey" My husband called the dealership immediately to inform them of this problem. He was told they would not be able to look at the car until 28th Feb 2024. He was also told they only recommended driving the car around town and not to use it for long journeys. This was impossible for us as I needed the car for work, our daughter does competitive highland dancing meaning long journeys in the car, we have an autistic son we take for drives to calm him down. Due to this I had no choice but to take the car through to my husbands place of work (40 miles away) and swap it for his car (luckily he works offshore so I was able to use his car). This meant an unexpected loss in earnings as I had to take the day off work and also had the cost of fuel to pay.

When my husband came home from offshore (again another loss of earnings due to having to take the day off to collect him and again cost of fuel). (We did not want to chance using the car and making any problem worse). He called the dealership to ask if they could look at the car sooner if they did not have to provide a courtesy car. They said they could look at it the following day. We took the car to them the following day and I used my husbands car for work etc.
I received a phone call from the dealership a few days later telling me the car would need to be seen by a BMW specialist and asking when I could collect it. I told them not till it was seen by the BMW specialist. I then had to go through to Aberdeen, a journey of 40 miles to collect the car from Peter vardy and take it to the BMW specialist. This again incurred a loss of earnings as I had to take the day off work, cost of fuel for the journey through and a £14 taxi fare from the BMW specialist back to the Peter Vardy dealership to collect my husbands car. I then found out later that night that the dealership was closing down that day. I was not informed of this during my visit to the dealership, or when I bought the car or since. I had to find out from a newspaper.

I called the BMW specialist after they had the car for a week to ask if they had repaired the car and was told the car needed a new gearbox. This would cost £10,000. They also told me they were waiting for Peter Vardy to confirm the payment of the repair but had not had any luck in getting a reply. They suggested I try and "chase them up". I called Peter Vardy straight away, explained the situation and was told someone would call me back. No-one ever did. My husband also tried calling and although he got to speak to various different people we still had no car. He even tried the warranty company Car Care Plan that I paid over £800 for in with my finance and was told they would not pay for the repairs as the car was sold with the fault and that it was the responsibility of Peter Vardy. I could no longer get in touch with anyone and spent days calling different dealerships to be told they cannot help, customer services did not answer their phone no matter how long I let it ring or what time of day I phoned.

We eventually travelled down to their head office in April as this was the only way we could contact them. We asked them to cancel the car so we could be refunded all of the finance and deposit paid and were told there was a meeting the following day to discuss my car and that cancelling should not be a problem. I heard nothing from them and was unable to contact them for months. Finally they told me in August that i would receive a refund of my deposit and the finance company would issue a refund for the finance paid. I received less than half the finance paid as peter vardy told the finance company i rejected the car. I called to ask them to put it through as a cancellation as the finance company could not fully refund me unless it was a cancellation and was told they do not cancel cars they only reject them because of this i have lost almost £2000. I would never buy from Peter Vardy again much less recommend to anyone. I also never received an apology or compensation for all money and time lost. A truly disgusting company.

Date of experience: 01 February 2024

Reply from Peter Vardy Ltd

2 days ago
Hi Carol,

Thank you for your review.

We are sorry to hear about your experience, we have investigated your concerns and there is no further action we can take.

Regards

Peter Vardy

Lisa was great at Peter vardy and made it all so easy

Great service, all questions answered in timely and professional manner. Will use again

Bought a car from this branch.On the journey home the coolant warning light came on. Car had a coolant leak and didn't have satnav sd card. After a lot of back and forth communications, leak was fixed,but the car was handed back in a dangerous state. A fuel pipe was left loose. Petrol was being sprayed all over the top of engine. Not a great experience!

Kieran from the sales team helped get my father in law a new car. We gave some requirements and found the perfect car after narrowing down the search from stock. Staff were really friendly and welcoming, showroom was nice and even the tea was good. 😊

Gary called me in for an equity review and was really helpful and really informative. He answered all my questions and went above and beyond to get me the best deal possible. He was very patient with me and extremely kind. I’ve left with a new car and an even better deal than before! Thank you :)

Purchased a ford focus from Motherwell. Picked the car up at night so it wasnt untill the next morning I realised how grubby the car was inside. Scuffs on dash board, rubber mats were brown with mud, centre console had a bobble and hairs in it and there was a dog collar on the backseat. I messaged peter vardy with no reply then a few days later again i replied back and I got this reply " I wasnt in the car until after dark as that day was a bit manic, I'm really sorry about that"

Excellent customer service from Kieran. Very friendly and knowledgeable

Old Gary has been absolutely amazing couldn't be anymore greatful made a stressful time more bearable!

Super service all issues resolved quickly

Dealt with Gary he was very welcoming and a great help, he talked us through everything and made the whole process really easy definitely recommend

I had issues with every single garage over the years. With my engineering and management experience I'm not easy person to deal with.
Peter Vardy Motherwell branch sorted my issues without any questions.
Scott Burnett (branch manager/director) did more than I could think off.
I'm confident to say this branch completely changed approach to customers. Yes, I had issues with this branch over a year ago but that's the past. I can see people previously have been flustered and I know why. That's changed now. Scott has very positive approach to customers and goes beyond expectations. His team does a great job. I have noticed a big change. That's honest review and trust me, it's the best garage I had dealings with. It was a pleasure, stress free and nice atmosphere. Other garages like Arnold Clark, Evans Halshaw should learn from Motherwell team how customers should be treated.
All the best for Peter Vardy Motherwell team. Thank you and special thanks to Scott Burnett.
In other words, that's the first garage in my life I have actually left positive review. With other garages I have opened cases with motor obdusman etc.
Keep up good work guys!