Phonetradr Avis 

I cancelled my phone listing yesterday morning, my account was immediately deactivated, I was already concerned. Now I am not getting any response on email nor calls. Looks like I will have to head to SAPS and immediately lodge a complaint with the Consumer Goods and Services Ombud (CGSO). I do not recommend this service to anyone.

Be careful — very concerning experience.

I sent my iPhone to Phoentradr to be listed and sold through their platform. After a few months, I followed up to ask if they could boost the listing, as I had already reduced the price.

Since then, I have received no response. Their call line appears to no longer be active, and they are not responding to emails or WhatsApp messages.

Based on my experience, this is extremely concerning, and I would caution anyone before sending a device to them. Unless they respond and resolve this matter urgently, I will have to treat the phone as stolen.

Proceed with caution.

These people stole my phone - no real response since receiving my phone on 27 March 2025 - you can’t reach them anywhere on any of their contact methods - when you cancel your listing your device disappears. DO NOT SELL YOUR TECH THROUGH THEM UNLESS YOU WANT THEM TO STEAL FROM YOU ESSENTIALLY

I paid for an iPhone 14 Pro Max last week Friday, Monday I received a call from a "nice lady" from Phonetradr today marks 7 days from my purchase I haven't received a phone, updates or even reply from the millions of emails and WhatsApp's I have been sending. Phonetradr is scam guys please rather go to iStore and purchase a refurbished device.

I submitted a listing minutes ago - it was just easy and too good to be true. I decided to look at the reviews and thank you so much to everyone that posted about they phone not being paid, I cancelled the listing ASAP.

It took Phonetradr more than two years to sell my device, but what was even more concerning was the complete lack of communication throughout the process. I only received a response after lodging a formal complaint with the Consumer Goods & ServicesOmbud - at which point the delay was blamed on a "system glitch." To make matters worse, their landline number doesn't work either, which makes it almost impossible to reach them directly.

Phonetradr took my phone in May to sell I haven’t heard anything about the progress of the sale no one is answering the phone or emails. A brand new phone still in the box sealed gone just like that .They assessed and said it’s worth 10 k

I am absolutely disgusted with PhoneTradr. This company is run by untrustworthy operators who prey on unsuspecting customers. They promise quick sales and fair deals for your phones, but in reality, they take your device, sell it, and never pay you a cent. I, along with countless others, have been left waiting months for payments that never arrive, with nothing but excuses and silence from their so-called support team. It’s a deceptive operation disguised as a legitimate business – do not trust them with your phone or your money!

If you’ve been let down by PhoneTradr, I strongly encourage you to report your experience to consumer protection authorities or the police to stop these dishonest practices. This company deserves zero stars and should be shut down!

They stole my iphone since April 2025.Lied and said it was not yet sold, when i requested it back they sent me an email that it was now sold. have been waiting for my payment since then.Their landline is not going through, watsapp also, contacted Godrich from email confirmation and gave other number and its all being lies even gave me a wrong contact as a payment department. they dont answer when you call them just bluetick you. I regret not reading any reviews first. Im on top of how im going to solve this and expose them live.STAY AWAY FROM THEM!!!!!

Scam Alert! Company fetch your phone but never received payment

Urgent Warning: My Experience with Phonetradr – Do Not Use Their Service!
I'm writing this to issue a strong warning based on my recent, deeply troubling experience with Phonetradr. If you're considering selling your phone or any other device online, do not use their service.
A friend, mistakenly thinking they were a reputable business, recommended Phonetradr to me. So, on June 23rd, I sent them my iPhone 13 to sell. Just three days later, on June 26th, they informed me that someone wanted to buy it and they had accepted the offer. They then removed my phone from their online listings.
Since then, it's been a complete nightmare. I still haven't received any funds, and my phone isn't listed on their site anymore. After multiple attempts to reach them, the last correspondence I received was on July 10th. They told me the person who wanted to buy my phone had retracted their offer. I immediately asked for my phone back, but they haven't responded. My phone still isn't visible on their website as being for sale.
Recent research has revealed a disturbing truth: this company used to be a reliable way to sell devices, but it seems now they just take your money and your device.
Please, learn from my mistake. Do not use Phonetradr!

I sent my phone to PhoneTradr in Jan 2025, when I sent a mail in march to return my phone I was pleasantly surprised two days later when I rec'd another mail stating my phone was sold and that they wanted my ID and proof of residence to do my payment. I have sent over 30 emails since and tried calling daily but ZERO COMMS. I logged another phone for collection (dont really have another phone to sell) but I wanted the way bill so I could get a concave number from the way bill. I called them today and finally got through to someone (Godrich), he acknowledged receipt and sale of my phone, he said he'd call back with further info....he went on to block my number. I will be taking this further with SAPS, I have a full recording of my phone call with this phonetradr prick.

Scammers, they save your contact details after that you won't hear from the again and your money will be gone. Do not even attempt to buy, sell or even fix your phone from them.Even today still waiting for my refund

Cannot be trusted. Complete scam.

Avoid at ALL costs. This is not a business — it’s a well-dressed scam syndicate posing as a legit tech company. I paid R22,000 for a phone. They acknowledged payment, then claimed they had no stock, and tried to squeeze me for more money to “upgrade” the device. When I refused and requested a refund, they went completely dark.

No phone support. No replies to emails. No refund. Just silence.

They operate out of Nelspruit, but don’t be fooled — you will not be able to track them down or hold anyone accountable. This is a classic “too good to be true” trap — they bait you with flashy deals, then vanish once they have your money.

I’ve logged a fraud case with my bank and SAPS and will be doing everything possible to bring them to justice — but in the meantime, consider this your warning: DO NOT send these scammers a cent.

Spread the word. Share this. Let’s shut them down.

They steal your phone and never pay you.

I recently sent my phone to Phonetradr South Africa to be sold. I've since decided to delist and get my phone back, but they're not responding to my emails or calls. I've even contacted the courier company, but still can't reach them. I'm having a lot of trouble getting my phone back from this company. My colleague had a similar experience. PhoneTrader told her the phone was sold, but she never received the money. She's since delisted her phone too. Only after advising Godrich and Emma that criminal case for theft will be filled against them did they finally take action to return her device. This seems like a legitimate scam, and I want to warn people to stay away. If you're having similar issues, take note.

SCAMMERS - Stay away.
Have never been paid, and cannot get hold of anyone.
STAY AWAY.

*STAY AWAY FROM PHONETRADR!!!*
I sent my phone via courier ,they received it,it appeared on my listing after some few days they removed it ,now they are not replying to any of my calls,messages

Now I don't know what to do

Don’t use this Phonetrdr to sell your phone!!!!!!
Since December 2024, I've been fighting to get payment for my phone from Phonetradr Mbombela. They sold my phone but haven't paid me despite endless promises. Google and HelloPeter reviews show this is now their standard practice: sell phones quickly, ignore owners' messages, and withhold payment.

I regret ever recommending them - my own family members got ****med too. This is not the reputable company it was years ago. Don't sell your phones through them, and buyers beware - you might be buying someone's phone who was never paid.

I'm now pursuing legal action through SAPS. Share this to stop others from becoming victims! 🚨​​​​​​​​​​​​​​​​