Absolutely recommend and will definitely order from here again. I've got my brows items too dry because of hot summer transportation to Poland. I was right off replaced with brand new items which do n... Voir plus
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Brow Glue is just Gloop! I ordered the pink honey clear brow glue as have dark brows already and don’t need any tint. I have tried it 4 times, tried spraying the glue with water directly in the jar... Voir plus
Always loved pink honey products! Been using them for years! Always amazing formulas and always better than I expected! Their customer service is amazing also. 10/10.
I normally love the pink honey products and with my brows being sparse and I’m fair I thought I would try the cola cubes tinted brow glue. Unfortunately after a few days of using it by eyebrows became... Voir plus
L'entreprise a répondu
3,1
Moyen
166 avis
Demande des avis aux clients
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A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Never received my order
Placed my order more than 3 months ago no update no response on email they delete comments where i ask about my order in social media basically a huge SCAM
Order :157832
How can an order be fulfilled when i have not received an email informing that it has been been shipped (which i was supposed to receive as mentioned when placing my order) and when i visit the tracking it says my order is not yet shipped?
And no one even replies to my emails
Yes email is correct..
14 mars 2025
Avis spontané
Réponse de pinkhoney.co.uk
Hi Ashe,
We're so sorry to hear of the problems you've been experiencing. Please could you share some information regarding your order e.g order number and I can look into this for you.
UPDATE:
Hi Ashe,
Thanks for providing further info. I can see your order is marked as fulfilled on our system so I'm very sorry that you haven't received your parcel. Please drop an email to help@pinkhoney.co.uk and our customer service team can assist you directly.
UPDATE:
Hi Ashe,
I understand your frustration - I've raised this directly with customer service management and have retrieved your email from our website as e467***5@yahoo.com, please could you inform us if this in incorrect. Our team are going to reach out to you today and get this resolved immediately for you.
UPDATE:
Hi Ashe,
I can confirm we emailed on 10th April regarding this issue, please check spam and junk mail. We really hope we can get this resolved for you ASAP :)
Thanks,
They sent me a palette that had one…
They sent me a palette that had one year left in date so I only have a year to use it instead of 3 I sent them an email telling them they have sent me old stock and heard nothing back from them also I think the eyeshadow palette has already gone off because the creams in it smell funny and have a residue on them not happy waste of money
24 février 2025
Réponse de pinkhoney.co.uk
Hi Holly,
I've reached out to our customer service team regarding this issue.
Regarding the date on the packaging, the eyeshadows have a Period After Opening (PAO) of 12 months. This means that once opened, they should be used within 12 months, as the product may become unstable beyond that point. Since the product had more than a year remaining before its expiration date at the time of purchase, there should be no concerns about its usability.
Please let me know if you have any further questions!
No customer service
Received my order. One of the lip glosses was missing an applicator end so I cannot use it. I have emailed customer service 4 times and not had a response. You cannot message them on social media. Will be contacting my bank regarding chargeback now . Very disappointing
28 février 2025
Avis spontané
Réponse de pinkhoney.co.uk
Hi Jennifier, We're so sorry to hear this. Please provide some further information regarding your order number and I will get this raised immediately with the customer service team.
Burnt my skin!!!
Was so excited to try the pink honey brow glue. Wish I read reviews first because it BURNS. I can use anythingggg in my skin and have never had an issue. I do not have sensitive skin at all and yet this burns. And leaves little blisters around my eyebrows. The skin around my brows are red raw and so so sore. I’m so sad because it does hold them in place but it’s not worth the pain it’s caused. For everyone else’s sake PH please please please test this further. There is many many reviews stating this very same thing. It can’t be safe. I’d advise anyone to avoid.
4 mars 2025
Avis spontané
The one lipstick was nothing like the…
The one lipstick was nothing like the advert , it was thick & looked white on my lips , the other was fine as it was a clear gloss .
24 février 2025
Réponse de pinkhoney.co.uk
Hi Dawn, We're so sorry to hear you've had an issue with the shade of your product. Please could you email customer services at help@pinkhoney.co.uk and our team can look into this further for you.
Awful experience!
Awful experience!! never received the product royal mail had taken it back as my house number was missing was paid for amd was told as soon as the product was back with them they would re send it weeks later nothing.. apparently its been lost completely and now its out of stock i didn’t want an alternative product so asked for refund still mo response nothing so this has been going on 5 weeks
27 janvier 2025
Réponse de pinkhoney.co.uk
Hi Fiona, We're so sorry to hear you've had troubles with the delivery of your order. I've looked into this for you and can see a full refund was issued yesterday for you. Please let us know if you have any further issues.
Love pink honey products
Love pink honey products. Fast delivery and amazing everytime.
30 décembre 2024
Réponse de pinkhoney.co.uk
Thank you so much for your review! We're so glad you love our products as much as we do
Réponse de pinkhoney.co.uk
Hi,
We're so sorry to hear this! I have passed this matter over to our customer service team who will be in touch to resolve the issue.
The girls have had the best time & I…
The girls have had the best time & I live the idea of the envelope game, aluta was amazing with the girls, she went above & beyond for them, would defo come again.
18 décembre 2024
Avis spontané
I had a bad experience
I had a bad experience, I ordered the original brow glue and it never said it was shipped it only said it was awaiting to be prepared since november 26. I even emailed wanting to know what happened and never got a response back.
24 novembre 2024
Réponse de pinkhoney.co.uk
Hi Mia, We're so sorry to hear you've had issues with your parcel. I've passed this matter over to our customer service team who will be in touch ASAP to resolve this promptly for you. We're very sorry for any inconvenience this may have caused. - PH
Been two weeks and not received the…
Been two weeks and not received the intems no communication what’s so ever
25 novembre 2024
Réponse de pinkhoney.co.uk
Hi Gabrielle,
We're so sorry to hear you've not received your parcel. I have passed this matter over to our customer service team who will be in touch via the email used to place the order - we will get this resolved ASAP for you. Kind regards - PH
Réponse de pinkhoney.co.uk
Hi Paola. We're so sorry to hear this. Please reach out to our customer service team at help@pinkhoney.co.uk and we will get this issue resolved immediately for you. Kindest regards - PH
Best place ever Kyle was a great help…
Best place ever Kyle was a great help makeup heaven !!!
23 novembre 2024
Avis spontané
Pink camo best concealer I have ever…
Pink camo best concealer I have ever used
15 novembre 2024
Avis spontané
Réponse de pinkhoney.co.uk
Hi Fiona,
Thanks so much for your kind review! We're so glad you love it.
Very happy
Order #155128
My order was rectified promptly and I’m very happy with my products and the speedy service. Thankyou!
13 novembre 2024
Avis spontané
Réponse de pinkhoney.co.uk
Hi Zoe,
We're so sorry to hear you have not received your order. I have passed this onto our CS team, who are getting this reprocessed for you ASAP - they will be in touch. Again, we're so sorry for any inconvenience this may have caused.
Kindest regards,
C
Réponse de pinkhoney.co.uk
Thank you for your review! We're so glad you love your products as much as we do! - C
Réponse de pinkhoney.co.uk
We appreciate your review! We're so glad your pleased. Thank you for your order. - C
Lovely products can’t wait to try more
16 octobre 2024
Avis spontané
Réponse de pinkhoney.co.uk
We're so glad you love your products! - C
The texture of sun kissed bronzing…
The texture of sun kissed bronzing fluid is really lightweight not patchy or doesn’t crease. Giving glowy and natural look at its best.
28 octobre 2024
Réponse de pinkhoney.co.uk
Hi Ambreen,
Thank you for leaving a review. We're so glad you love the Sun Kissed Fluid as much as we do! - C
Unfulfilled order part package received
Order number #154938
I ordered 2 packs of 2 duo sponges & only received one duo pack on my order. I have emailed them 4 times over the last 4 weeks using online complaint & customer service email address & I am yet to receive a reply to my unfulfilled order. Appalling
Order number #154938
12 octobre 2024
Avis spontané
Réponse de pinkhoney.co.uk
Hi Vics,
We're so sorry to hear about the issues you have experienced. Please could you provide us with your order number and I will get this investigated immediately. - Charlie, Pink Honey
Update:
Hi Vics,
Thank you for providing further information. I've passed this onto our customer service department who are going to reach out and resolve this for you. Please keep an eye on your inbox for the email used to place your order.
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