Pinnacle Group Avis 

My Housing Office David Bruce is so nice and welcoming. My first time meeting him and I felt so relaxed and happy.
He explained everything into detail and made me understand everything regarding the house

This was my final move after 30 years service. The whole system of booking a pre march out and March was perfect and Sue Flynn made this effortless and stress free. She worked around me as I was moving into my new home. I would like to thank Sue for everything she has helped me and my wife during our 8 years in the house.

Was a delight to work with David and speak to him on the move-out of the SFA house. He went thought everything in detail and give his feedback to me straight away. thank you for the feedback.

We had a great experience at March out, our housing officer David Bruce was amazing throughout the process. He was great at explaining what we needed to do at pre-march out, explained all charges that might occur and how we would rectify them, such as paining the whole wall rather than patch painting etc.

2 days before March out we had been let down by our march out cleaner we had booked, I called David to let him know and he told me not to worry, talked through the house from pre march out & I managed to clean it up to standard!

David had great communication, was amazingly helpful and streamlined the whole process for me!

Mr David Bruce (Catterick) was brilliant today. He was very knowledgeable, polite and helpful. He is a credit to Pinnacle.

We would like to say a huge thank you to David Bruce (Northallerton) for making us feel so welcome as we settled into our new property and the local area.

David was extremely professional, friendly and approachable throughout. He took the time to provide us with lots of useful information and advice, which was greatly appreciated and helped us feel more at home.

His knowledge, helpfulness and welcoming manner really made a difference. Thank you, David, for making our move that little bit easier. Your professionalism and kindness are a credit to you!

David Bruce from Catterick did an incredible job of showing us around our house. He made sure to explain every detail to us and thoroughly went through all information. He was very helpful and assured us we can go to him for any help we may need. Thank you David for helping us settle in our home

David Bruce was great at my move in at Catterick. Friendly very informative and really well organised. Whole thing went very smoothly.

If I could give 0 stars, I would.

My house sale is about to fall through because of this totally incompetent company. As much as I would advise avoiding them, sometimes it is unfortunate that you get transitioned from another company to this one and have no choice in the matter.

My sale has been dragging on for 7 months and the last hurdle was some documents requested by my solicitor from Pinnacle last week. We were supposed to exchange and complete last Friday, which failed due to no replies from Pinnacle.

What sort of a company doesn't have a contact number for a department? If you are going to only use email communication, then at least reply to said emails.

I have got absolutely nowhere further with my matter, despite sending emails to every single email address I could find online.

This sale has caused the most stress I have ever endured, plus it has left me financially and mentally broke.

An absolute joke of a company, and I don't expect a reply from this but just want to let others know how diabolical you really are.

David, my Housing Officer, was outstanding. Despite my late arrival, he patiently waited at the property and took the time to explain every detail. He was professional, polite, and incredibly helpful throughout. I really appreciated his support and excellent customer service.

David Bruce helped me with the move in and now moving out he’s been a true gentleman through out personable and professional down to earth and genuine always had good communication through out our stay here I wish him all the best in the future and thank you from team Birkett.

David Bruce is a fantastic Housing Officer, was our first move-in but all was thoroughly explained and assurance that we understood was at the foremost of his priorities. Made a daunting and very busy transition far easier. Has done us and no doubt others, a great service.

David Bruce conducted my march in by proxy and also my 14 day visit review at RAF Leeming. He was professional, friendly and helpful. Couldn't have asked for more.

David Bruce did my march out and was very fair with his decisions to the property, although the cleaning was of a very high standard I accepted other charges that could not be rectified by myself and need professional works doing. He was polite and friendly and made me feel comfortable. Thank you

We had our march out at RAF Leeming today with David Bruce, our MOD Housing Officer, and we honestly couldn’t have asked for a more helpful and understanding person.

We were running around 10–15 minutes late and still had a few things left to finish cleaning, but David was incredibly patient and waited for us to finish rather than rushing us. He even went above and beyond by helping us load some of our belongings onto the van, which was such a kind gesture and really took some of the stress out of the day.

David explained the whole march-out process clearly, including how everything worked and what charges, if any, we might need to pay. He was professional, friendly and approachable throughout, and made what could have been a stressful experience feel really straightforward.

He inspected the house and was genuinely pleased with how clean we had left it, which was lovely to hear after all the effort we had put in.

A huge thank you to David for making our move-out experience so much easier. His kindness, patience and professionalism really stood out, and he is a real credit to the MOD housing team. We really appreciate all his help today!

No communication through your chain of command. My move in date is not delivered where they told through email it has been booked.

David Bruce helped us with the move in and introduction to the house. He was very professional and nice and assisted in answering all the questions we had and also gave us peace of mind when it comes to areas of the house. For our first time moving into a MOD house, he made the experience pleasant and not stressful.

I was behind a Pinnacle group van this morning in Matfield that overtook a queue of cars waiting at a temporary red light and drove straight through the light. If had been red for more than ten seconds. Dangerous driving.
I really appreciate your concern. I am afraid I was not able to catch the registration number. It was about midday.

So I won my Housing Ombudsman case today against Pinnacle Group Housing Association. 🙏🏾 😊 Hopefully they will now learn from their mistakes and put things right.

My Housing Ombudsman case review will be published within the next couple of weeks for public view.

My gratitude goes out to the pinnacle team. Good service always.