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Noté 2 sur 5 étoiles

Bought a Vango shangri la self inflating airbed, great when its working, BUT, pj only react when u contact them . Air bed is at Vango waiting for them to test , even though video sent of problem.... Voir plus

Noté 5 sur 5 étoiles

Visited motorhome exhibition in Glasgow in February. Was good to see the vango drive away awning on display and got answers to questions on how it would fit my motorhome. Got a good deal with extras o... Voir plus

Noté 5 sur 5 étoiles

Had an issue with a camping toilet which leaked. It was purchased at the NEC caravan and camping show 2024 from PJ Outdoors stall, after speaking with PJ outdoors customer serviced they swiftly sor... Voir plus

Noté 5 sur 5 étoiles

Brilliant service, ordered a camping table it was delivered next day, when we unwrapped it it had some faults on, called up and they arranged for it to be collected then next day and a new one sent ou... Voir plus

À propos de l'entreprise

  1. Magasin de matériel de camping

Écrit par l'entreprise

PJ Outdoors are a leading independent retailer of camping equipment and outdoor products for nearly 40 years. We offer great value from all the top brands with excellent service and support.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

208 avis

5 étoiles
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N'a pas répondu aux avis négatifs

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4,0

Tous les avis

(208)

8 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

PJOutdoors were great to deal with!!

PJOutdoors were great to deal with. Very competitively priced, answered any questions I had on kit, very friendly on the phone and the order I made was here the next day!! Can't ask for more really. Would definitely buy from again. Thanks guys :)

9 mai 2024
Noté 1 sur 5 étoiles

Item was delivered around 10 weeks…

Item was delivered around 10 weeks late. I received just two emails in that that time. Both generic “Dear customer”
I paid in full for the product at time of order (Sep ‘23) and would have expected better customer service and an acknowledgement that I didn’t just cancel and get a refund.

9 mai 2024
Logo de PJ Outdoors

Réponse de PJ Outdoors

Thank you for leaving a review. I am sorry that you feel our customer service fell short of your expectations.

I have looked into this and can see that some of your comments are not quite true. You placed an order with us on 21 October last year, not September. At the time of placing the order you were informed that the estimated delivery would be by the end of March.

We were advised by the manufacturer that there would be delays due to security issues in the Red Sea and that container traffic now had to pass around Africa, which was increasing the delivery schedules. We contacted you twice during this period informing you and our many other customers of the delay.

We delivered your order on 10 May. This would make it less than 6 weeks from the original estimated date quoted at the time of purchase.

I apologise again for this delay, but as I'm sure you can appreciate, these delays are far beyond our control and we did keep you updated along the way.

Noté 1 sur 5 étoiles

The worst most awful service

The worst service and customer aftercare I have ever experienced! From quoting us at the MH show for what we asked for to then getting the order wrong and me having to pay more than agreed!! The order then took over a year to arrive and was dispatched in seperate parts so useless to us until it all arrived. Never again

27 avril 2024
Noté 5 sur 5 étoiles

Amazing service 👌🏾

We needed some tent poles repairing so rang PJ and spoke to Phil who said I could get them repaired while I waited as it was a longish drive to St Albans.

When I arrived at the shop everybody was very welcoming and they got on with the repair straight away. The shop is really well stocked and competitively priced.

Thanks so much to Phil & the team - the repaired poles stood up to high winds and rain very well during our last camping trip

24 avril 2024
Avis spontané
Noté 3 sur 5 étoiles

Lots of excuses why my flooring and…

Lots of excuses why my flooring and footprint arrived late. Had to pay extra for delivery as DPD said sorry they missed me and would deliver on Monday when I was on night duty. They never even knocked on the door on the Friday, I know this because I stayed in all day waiting for them.

24 avril 2024
Noté 2 sur 5 étoiles

Attended the NEC show and purchased wnd…

Attended the NEC show and purchased wnd breakers but because the door panels weren't available we decided to have them all delivered at the same time but still haven't arrived after nearly 6 weeks of purchasing them emailed but was told there still waiting for the door panels really disappointed with the service

18 février 2024
Avis spontané

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