Placesleisure Avis 

1 450
•
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Would give it 0 stars. Complete lack of customer service. Random penalty imposition and unclear check in for classes. Broken equipment that takes months to fix and can’t book on to classes as it it to... Voir plus

Noté 5 sur 5 étoiles

Places Leisure at Camberley is Marvellous. Today the lifegaurds were attentive and engaged which was a challenge as so people were moaning about the temporary arrangements in place for aqua jog. Well... Voir plus

Noté 1 sur 5 étoiles

I tried to phone the leisure centre directly but was put through to central. I wanted to go for a swim but no places available and no reason was available for this. The person said that it was all boo... Voir plus

Noté 5 sur 5 étoiles

I just wanted to commend the young male lifeguard on duty in the middle pool at Felixstowe Leisure Centre on Saturday 11th July 2026 @ around 1.25 for his swift rescue of a small boy whom was only a c... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Événements & divertissement

Écrit par l'entreprise

We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

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A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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3,3

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(1 450)

680 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Balham Leisure Centre

Balham Leisure Centre

The Leisure Centre has some great classes e.g. body Balance, body conditioning, Aqua robics, yoga, zumba gold, pilates to name but a few. The instructors are well experienced and will adapt accordingly to ability.

The main gym is fully equipped downstairs and upstairs, there are also smaller gyms with good range of equipment. They also provide steam and sauna. I have not used these facilities.

18 mars 2026
Avis spontané
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Réponse de Placesleisure

Hi Patricia, Thank you for sharing your 4*review. It is great to hear you are enjoying our centre. Thankyou, Nikki.

Noté 5 sur 5 étoiles

I use the pool

I use the pool. Always very clean, organised and great friendly and helpful staff.

18 mars 2026
Avis spontané
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Réponse de Placesleisure

Hi Joan, Thank you for sharing your review. It is lovely to hear this about our staff. Thanks, Nikki.

Noté 5 sur 5 étoiles

Happy to help and teach and advise and…

Happy to help and teach and advise and support. Amazing team at Tooting leisure centre.

15 mars 2026
Avis spontané
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Réponse de Placesleisure

Hi, Thank you for your feedback. Its great to hear how much you are enjoying our centre. Thanks, Nikki.

Noté 5 sur 5 étoiles

1st class

Great new equipment in the gym
Staff very friendly
Hygiene is very good, everywhere is clean and tidy,
Yes it can get busy but there is plenty of equipment to use,

16 mars 2026
Avis spontané
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Réponse de Placesleisure

Hi Sue, Thank you for your 5*review. It's great to hear you are enjoying our facilities. Thanks, Nikki.

Noté 5 sur 5 étoiles

Concordia leisure centre

I have been going to Good Boost aqua sessions following hip surgery for rehab, very well organised , ipads easy to use , personalised programme , staff very friendly and helpful, Concordia is a lovely leisure centre

16 mars 2026
Avis spontané
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Réponse de Placesleisure

Hi Heather, Thankyou for sharing your great feedback, I will ensure this is passed on to the centre. Thanks, Nikki.

Noté 5 sur 5 étoiles

Excellent facility

Excellent facility, very good gym, excellent instructor led classes and good value for money.

16 mars 2026
Avis spontané
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Réponse de Placesleisure

Hi Will, Thank you for your great feedback. It's lovely to hear how much you are enjoying our facilities. Thanks, Nikki

Noté 1 sur 5 étoiles

The gym is great but just not enough walkers …

The gym is great but just not enough cardio machines... Walkers, only about 10 so your always waiting. Impossible at peak hrs.. Decent machines and classes are good, but sadly lacking in equipment quantities

16 mars 2026
Avis spontané
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Réponse de Placesleisure

Hi Sharon, I am very sorry to hear this. In order for me to pass this on can you email enquiries@pfpleisure.org with the centre it would relate too. Thanks, Nikki.

Noté 5 sur 5 étoiles

I love my local leisure centre

I love my local leisure centre. Great service, cost effective, good facilities, friendly staff and wonderful classes and a good gym. It keeps me coming back.

15 mars 2026
Avis spontané
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Réponse de Placesleisure

Hi Sharon, Thank you for sharing your feedback, Its great to hear you enjoy using our centre. Thanks, Nikki

Noté 5 sur 5 étoiles

Very clean pool & changing facilities.

Very clean pool & changing facilities.
Pleasant staff

16 mars 2026
Avis spontané
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Réponse de Placesleisure

Hi Oliver, Thank you for your 5* review, Its great to hear you are enjoying our facilities. Thanks, Nikki.

Noté 1 sur 5 étoiles

This review is fo The Triangle in…

This review is fo The Triangle in Burgess Hill.

Appallingly maintained and run establishment. You’re on you own from the moment you try to get parked. A shockingly inadequate and reactive maintenance program often leaves services unavailable for months. If there was an alternative, I’d choose it. Disinterested staff (interested in themselves and checking their social media presence, of course), otherwise expect ‘I don’t know’ as a response to almost every question.
Frankly, it’s poorly funded, poorly managed, poorly maintained and poorly staffed.

15 mars 2026
Avis spontané
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Réponse de Placesleisure

Thanks for your review. We have responded to your previous review and are happy to help if you would like to get in touch. Thanks, Emma

Noté 1 sur 5 étoiles

It’s a bit… poor

Appallingly maintained and run establishment. You’re on you own from the moment you try to get parked. Shockingly pathetic maintenance, often leaving services unavailable for months. If there was an alternative, I’d choose it. Disinterested staff (interested in themselves and checking their social media presence, of course), otherwise expect ‘I don’t know’ as a response to almost every question.
Frankly, it’s poorly funded, poorly managed, poorly maintained and poorly staffed.

15 mars 2026
Avis spontané
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Réponse de Placesleisure

Thanks for your review Mark. I am sorry to hear how frustrated you are with the centre facilities. Please do email us at enquiries@pfpleisure.org if we can help with any specific issues. Thanks, Emma

Noté 1 sur 5 étoiles

You’ll never get on a class that you…

You’ll never get on a class that you want!! The gym is over subscribed and are now unable to provide a service that you promised me when I first joined. This problem has only happened within the last 6 months. It’s a shame ! I was very happy to do an annual payment , I don’t think I’ll be doing that again

15 mars 2026
Avis spontané
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Réponse de Placesleisure

Thanks for your review Karen. I am sorry to hear of your disappointment in your membership. Please feel free to email us at enquiries@pfpleisure.org and we would be happy to see how we can help. Thanks, Emma

Noté 3 sur 5 étoiles

Okay but decent room for improvement

The gym is okay, but the cost of membership is way too much to be justifiable now. Even with an NHS discount, I am paying £32 a month for a gym that is a. Not 24/7, b. Extremely busy 90% of the time and overrun by under 18s, c. Lack of popular equipment in some of the gyms (e.g. no hip thrust machine or assisted pull-up machine in Morpeth). Due to lack of equipment, it can be almost impossible to get on certain machines without literally standing and waiting beside it until the person using it is done, which is, of course, completely unfair on the person using the machine. For example, Morpeth only has one smith machine, but introducing another plus a hip thrust machine (as the smith machine is used for this very often as an alternative) would make the gym experience much better for a lot of people. There are many other gyms which are 24/7, have much more equipment and are cheaper in Newcastle, so the recent price increase for membership at Places is just unjustifiable.

Otherwise - never had any problems with gym cleanliness and the staff are always pleasant and helpful. The equipment that is there seems to be of a good standard.

15 mars 2026
Avis spontané
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Réponse de Placesleisure

Hi Chloe. Thanks for your review. I am sorry to hear of your frustrations. We pride ourselves on offering a range of facilities as well as the gym to keep fitness regimes varied and interesting. If we can help with any specific issues please do get in touch at enquiries@pfpleisure.org. Thanks, Emma

Noté 5 sur 5 étoiles

I enjoy going into the gym and aqua…

I enjoy going into the gym and aqua classes.
Staff are always friendly and professional

11 mars 2026
Avis spontané
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Réponse de Placesleisure

Thanks for your review Marianne. We love to hear how valued our centre's are and its great to hear our team have made you feel so welcome. Thanks, Emma

Noté 3 sur 5 étoiles
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Réponse de Placesleisure

Hi Dean. Thanks for your review. I am sorry to hear you have found our facilities below our usual standard. Please feel free to drop us an email at enquiries@pfpleisure.org with details of which centre this is and we will look into this for you. Thanks, Emma

Noté 3 sur 5 étoiles

Some machines broken or out of use

Some machines broken or out of use, no real gym etiquette, pricey for what they offer. Happy to raise membership prices but not to fix/repair/replace broken equipment. Parking should also be free with any membership

9 mars 2026
Avis spontané
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Réponse de Placesleisure

Thanks for your review Wayne. I am sorry to hear you have found issues in the gym. Please feel free to send us an email at enquiries@pfpleisure.org with details of which centre this is and we would be happy to look into this further for you. Thanks, Emma

Noté 5 sur 5 étoiles

Edinburgh is a great friendly fitness…

Edinburgh is a great friendly fitness centre. Highly recommend it.

13 mars 2026
Avis spontané
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Réponse de Placesleisure

Thanks for your review Sal! We're really pleased to hear you are enjoying the gym so much and the recommendation is appreciated. Thanks, Emma

Noté 5 sur 5 étoiles

Best way to start the day

It's great to visit somewhere where people still interact and a smile is part of the uniform

14 mars 2026
Avis spontané
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Réponse de Placesleisure

Thanks for your review Colin. Its great to hear our team have been making you feel so welcome. Thanks, Emma

Noté 5 sur 5 étoiles

Great local leisure centre

This is our local leisure centre in Staines and I really enjoy using it for swimming and the gym. I’ve done Pilates there too and hope to do more classes in the future.

14 mars 2026
Avis spontané
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Réponse de Placesleisure

This is so good to hear Sara! Its great you are enjoying the facilities and we hope you love all the classes on offer. Thanks for your review! Emma

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