A bit concerned about this business, they seem okay in regards to reviews when I palced order. They don't answer phone or return calls on messages. All emails have been ignored so far. Buy at your... Voir plus
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Lisez les avis des autres
Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... Voir plus
L'entreprise a répondu
A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... Voir plus
Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... Voir plus
À propos de l'entreprise
- Magasin de matériel de plomberie
- Rénovateur de salle de bains
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Fournisseur d'équipements de chauffage
- Magasin de radiateurs
Écrit par l'entreprise
Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.
Coordonnées de contact
Unit 1-2, 660 Chester Road, B23 5TE, Birmingham, Royaume-Uni
- 01213508188
- info@plumbhub.co.uk
- www.plumbhub.co.uk
3,4
Moyen
343 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Disappointing
I ordered one three panel radiator, not a cheap product. I placed the order on a Friday morning and it was delivered on the following Thursday afternoon. It arrived damaged from poor quality manufacture. Post sale customer service has been poor and I have not appreciated the tone of their emails, nor their lack of help in finding a reasonable solution. I have had terms and conditions quoted at me and would recommend you do actually read the small print. PlumbHub do not check products such as this before shipping and rely on making claims against the manufacturers warrantee rather than providing a reliable service. I will end up bearing the cost for the faulty goods.
The lesson learned is that Ultraheat radiators are not manufactured to a good quality and that you should allow plenty of time for replacement goods because the quality will not be checked and is unreliable.
PlumbHub is not a company I should wish to do business with in the future.
4 août 2022
Réponse de Plumbhub
Plumbhub tried to resolve this issue with the customer in a timely manner. The customer did not inform us the radiator was faulty until it had been installed. We offered to swap the radiator over and collect the faulty item, but the customer made unreasonable compensation demands. We tried to reasonably explain that it is not possible to open a heat wrapped packaged item to pre-check the item, as the item is delivered from a logistics fulfilment centre. Any customer that kindly places orders with us here at Plumbhub will receive excellent service, and on the rare occasion that an item is received damaged or faulty, we would of course replace the item as a matter of urgency. Our terms and conditions on faulty/damaged goods are not un-reasonable, we just ask our customers to notify us asap if an item has been received damaged or faulty. It is certainly not un-reasonable to request that the damaged item must not be installed.
First class company and service!
The ordered item has been discontinued. An alternative was offered at the same price and arrived the next day! Absolutely first class communication and service!
Hope to be able to use these guys again!!
2 août 2022
Great prices with free delivery
21 juillet 2022
Very happy with the product that I…
Very happy with the product that I bought from plumbhub. It was cheaper than other sites and there wasn’t any postage either.
Will definitely use them again !
20 juillet 2022
Really helpful people
Really helpful people, delivery arrived as arranged.Great service.
14 juillet 2022
Ordered a designer radiator
Ordered a designer radiator, got it at a price I was more than happy with. The delivery was confirmed via a telephone call as it was despatched, then on the day recieved a telphone call from driver an hour or so before he arrived.
12 juillet 2022
Quick delivery
4 juillet 2022
Réponse de Plumbhub
Thanks for your 5 Star review, we really do appreciate your feedback.
WARNING!!! Stay Clear!
Eight days after purchase and my order hasn't even been posted yet according to Hermes tracking! I will NEVER use 'Plumbhub' again. What a massive disappointment.
16 juin 2022
Réponse de Plumbhub
We are very sorry that on this occasion your appreciated order wasn't delivered on time. Evri did collect the order but failed to scan the label within their network. Please accept our apologies for this error. We refunded your order as a matter of urgency.
Excellent Service
With kind account assistance from Pete, the ordering system was straightforward and purchase made delivered to my door direct from the manufacturer two days later. Many thanks for an excellent service.
15 juin 2022
Réponse de Plumbhub
Many thanks for your appreciated feedback. It means so much to us here at plumbhub.co.uk.
all good thanks
14 juin 2022
Réponse de Plumbhub
Thanks for the feedback, we really appreciate your business..
Great prices and prompt polite delivery…
Great prices and prompt polite delivery with good communication.
8 juin 2022
Hghly recommend Plumbhub
I can highly recommend Plumbhub. I recently ordered a Reina Cavo heated towel rail and square valves by Aeon after speaking to Pete, who was very helpful. The goods were competitively priced and arrived on time and well packaged. I also received information about the delivery timescales so all in all, a very good experience!
3 juin 2022
Quick efficient and very professional
Quick efficient and very professional. Customer service excellent contact made by telephone to provide delivery date . Very nice lady
1 juin 2022
Excellent customer service
Excellent customer service Jack was very helpful. Price was competitive and delivery was cheaper than other companies. Fully informed of when the delivery would be.
24 mai 2022
Easy and on time
18 mai 2022
Bad customer service
Ordered a stopcock handle and 2 weeks later still nothing. Email them twice and no reply. Bad customer service all round.
Reply:
I emailed on a Thursday. How is that the weekend. I have now been asked if I would like the item resent I have said yes please. And no reply to that and that was email was sent on a Monday a 7 days ago.
1 avril 2022
Avis spontané
Réponse de Plumbhub
Hello
You have emailed us twice over the weekend whilst we have been closed. Apologies for not coming back to you yet but I will respond to you directly this morning and get a resolution in place for the missing order.
It may be that the courier has lost or returned the parcel but I will advise shortly.
Apologies for the inconvenience.
Plumbhub
Amazing service
04.01.22
Top bunch of guys. Pete was helpful, detailed and a pleasure to deal with. Supplied me with parts that no one else could in an emergency situation. Nothing was too much trouble and happy to explain, help and give tips. Will definitely we using again. Thank you so much. Top service.
Paul W.
4 janvier 2022
Avis spontané
Awful company ,ordered radiator came…
Awful customer service ,ordered radiator came damaged ,sent item back ,now ignoring emails and phone calls for a full refund, no letting us know when they plan to give money back or anything,if we don't hear from them soon our only option is to take legal action to get money back,BEWARE DO NOT USE COMPANY,
31 décembre 2021
Avis spontané
Réponse de Plumbhub
Hello
I am sorry to hear you feel that we have offered awful customer service. You made us aware of a damaged item, we arranged to have it picked up and we were closed from 30th December for the new year, as was the case with many companies across the UK.
We cannot respond to emails or calls when there is nobody physcially in the premises - so I am not sure what else we could have done? This is the first working day since the new year and we have already issued a full refund on your order.
Some companies will even advise that there is a 7 day period for returns before a refund is even issued so I really must stress that this feedback is completely unreasonable for the description you have given.
Ultimately, we can only apologise that the radiator has arrived damaged and that you have had to wait 2 working days for a full refund.
Kind regards
Plumbhub
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