Polanitravel Avis 

Flightcatchers (also known as Poland Ltd) only care about taking your money.

They charged me £180 just to add my middle name to a booking. This was never clearly stated during booking as a strict requirement, and even if it were, the airline itself charges around $20 for the same change. Charging nearly nine times more is completely unreasonable.

On top of that, they asked me to email a photo of my passport, which is shocking and raises serious concerns about data protection and security.

If I could rate them -100, I would. This company lacks transparency, overcharges customers, and uses questionable practices. Stay away.

I was looking to book a flight ticket for both Myself and my Wife, and finally got to Polanitravel. Then i got a gentle man called Ashar. What a great experience with a man who knows well his job. He went through that with me with patience as he wanted to make sure i understand everything. This Man Ashar, is a real polite person. He does understand very well that " Customer is King".
Finally i will very well recommend Polanitravel to others thanks to Ashar.

This was our first time booking tickets with Polani Travel, and it was a pleasant experience. Thanks to Adnan for the efficient and friendly service!

I booked 3 tickets with this company via skyscanner where they go by the name of ‘Flightcatches’
I had to cancel due to unforeseen circumstances which I did within 24hrs.
They refused to refund my money and would not allow me time to rebook my seats.
I was forced into accepting a refund of £200 per ticket when they cost me £700 each.
I was told that if I didn’t cancel there and then and accept their refund I wouldn’t get anything back.
My parents are elderly and cannot afford to lose this money, they booked for an event that got cancelled,
I asked for the CEO email and for my complaint to be escalated I got nothing, they keep sending me back robotic replies.
No compassion whatsoever.
No sign of any refund
Awful company, awful unfriendly staff who don’t care.
How can you steal £2k from someone who didn’t use your service???
I’m a nobody to them, so this review won’t make any difference.

I booked seats with Polani Travel / Flightcatchers and was charged extra for what their consultant described as “extra legroom seats.” After travelling, it became clear that these seats were standard economy and not extra legroom at all.

I raised this with the company on 30 October 2025, providing full details and requesting a refund for the mis-sold upgrade. I also submitted a formal Subject Access Request for a copy of the call where the extra legroom was promised.

Since then, I have sent multiple follow-up emails (12 Nov, 17 Nov, 19 Nov) and the company has not replied to a single one. No acknowledgement, no update, no handling of my complaint, and no action on my legally valid SAR request.

In summary:
• Sold and charged for seats described as extra legroom
• Provided standard economy seats instead
• Over one month with no response at all
• No refund
• No complaint handling
• No GDPR compliance

This has been one of the worst customer service experiences I’ve ever encountered. I am now escalating my case to ABTA, the Civil Aviation Authority, and the Information Commissioner’s Office.

If you are considering booking through Polani Travel / Flightcatchers, I strongly recommend checking seat details directly with the airline and being aware that their after-sales support is extremely unresponsive.

Terrible company to deal. The staff memeber we dealt with is arrogant and rude. Not willing to take responsibility for the errors and issues faced which come down to the agent. Wouldn't recommend due to the sheer attitude of the staff memeber.

Booked a ticket with Khalid Siddiqui today and he was really amazing and had an amazing experience

Aliyan was very helpful when I booked my ticket yesterday. Greate customer service.
Thank you.

I booked my ticket with Adnan Khan- he was super helpful and efficient. Found the best deals for us and had great customer service.

Please stay away from them! or run away.genuine company and you can actually purchase real flight tickets but that is all about it， this company will charge your for everything they could even the flight changed due to airline and no longer suitable for your travel and they will charge you a fortune to reschedule where it is free of charge if you contact airline direct.plus they will not help you or try to do anything to resolve if anything goes wrong.

This agency is not to be trusted. After paying a deposit for an Umrah 2026 package for multiple passengers, they changed the agreed terms immediately after taking payment — demanding full payment within 24 hours and altering hotel arrangements without consent.

When questioned, they refused to issue a proper invoice or payment breakdown, claiming they “can’t provide one from the airline.” However, after verifying directly with Qatar Airways, I was informed that the tickets were fully paid by the agency, contradicting their claims.

Their communication has been evasive and inconsistent, and their conduct fits the same pattern of deceit seen in many other complaints. They appear to take deposits under false pretences, then make it difficult or impossible to recover your money.

I’ve reported the company to ATOL and the Civil Aviation Authority (CAA) and am pursuing the matter through my bank’s fraud investigation team.

❌ Avoid this company completely. Their behaviour is unethical, dishonest, and potentially fraudulent. Save yourself the stress and book through a reputable, transparent agency instead.

From manchester to Lahore, i booked two tickets, with short stays at Kuwait, they cancelled first flight from Manchester to Kuwait, and gave me new flight on next day, but they did not change flight from Kuwait to Lahore, that means my first segment now is from Kuwait and then day after from Manchester, i'm still waiting if they can put in order.
Moreover, Returning from lahore is also non practical, because my flight will arrive at the same time when next flight will have to depart, so impossible to catch.
Airline has cancelled flights and have right to full refund but this travel agency wants 23£ for every refund and do not want to refund the seat allocation fees that was 84£ which is my right because if i did not fly why should i have to pay seat allocation fees.
these are my ticket numbers:
229-6371586977
229-6371586978
still waiting any miracle.

Shahid Rasheed was amazing and helped us very quickly

We have used flight catchers for a few years now and wouldn’t be looking to use anyone else as they have always been great

I had great support from Shahid Rasheed & Shah Rukh Khan whilst processing the flights via phone. They were very helpful, polite & patient with Me. They have quickly provided me with excellent service. Will definitely book again in the future :) 10/10

Mukesh Kumar is the main man if u are ringing polani travels. Best service ever highly recommended

Best customer Experience, Amjad was really helpful and made all the process easier.

I have booked multiple flights with this company and have always received excellent customer service. They answered all my calls without hesitation and are very clear in providing information.
My recent communication was with
Qamar Iqbal who was very
professional and friendly in dealing with my request and helpful in finding me the best flight deal. 5 star service Qamar!

AVOID THIS COMPANY AT ALL COSTS!! THEY TOOK MONEY FROM MY ACCOUNT FOR A HOLIDAY THAT WAS NOT EVEN BOOKED ! NUMEROUS CALLS AND MESSAGES NO RESPONSE THEIR CUSTOMERS SERVICE IS DIABOLICAL!!! DIFFERENT AMOUNTS OF MONEY THEY ARE FRAUDULENT AND SCAMMERS HOW THEY CARRY ON TRADING IS BEYOND ME WILL BE REPORTING THEM PROMISED A REFUND STILL NO SIGN !!!!! TAKING MONEY FROM PEOPLE WHO CANNOT AFFORD CAUSING STRESS AVOID AVOID SCAMMERS!!!!!!! Steal money from people pretend to book in your name book in someone else’s!!!

Adil Shariq was very professional guided me through the booking and found the best deal for my family will definitely book again

5 star service from their customer support whenever having a issue they contact from review and resolve