Portico Property - Battersea Avis 33

My partner and I worked with Matt on our move and he was great every step of the way, always updated us as every phase. Would definitely recommend, no complaints at all!

Great agent, very helpful throughout the whole process - Matt especially!

Friendly staff and smooth process. Jodie was very helpful.

Really friendly and efficient staff. It’s been such an easy process from start to finish, replies to our queries were answered very quickly . All in all very good service - would reccomend.

Matt was fantastic, would highly recommend

Huge thanks to Portico Property and Laura Gomes for a highly efficient and personal service as we navigated the difficult task of finding and renting an apartment from Australia. Laura's professionalism, commitment and courtesy throughout the process was most impressive and ensured a very smooth and excellent result for us.
We highly recommend her and Portico Properties.

Matt was incredibly helpful and receptive. Everything was seamless and it was a very smooth experience.

It was a pleasure working with Matt and the team at Portico.
Would highly recommend.

Great service
From initial viewing to move in, Matt made the process so easy. Very professional and friendly. Would highly recommend. Thank you!!

Currently having an awful experience with Portico Battersea Square.

I have rented my current property since May 2021 and notified Portico of my request to process a change of tenant on the 9th of October. The landlord confirmed his agreement to this.

Portico are refusing to progress the change of tenant on the basis that the property does not have a HMO license, putting me in a position where I am unable to exit the tenancy despite the landlord's agreement and the precedent set by previous changeovers, the most recent of which was only last month (September 2025).

The relevant Lambeth licensing requirements have been in place since December 2021, meaning we have been living / renewing our lease on the property for 4 years without a license.

The extremely rude manager has consistently denied any responsibility, despite receiving an update 2 weeks ago saying that “the landlord gave the ok for the Fire Risk Assessment needed for the license application – our licensing team will be in touch with you asap to book one.” I have heard nothing since and the issue is still outstanding - leaving me trapped in my tenancy agreement.

I will be escalating via the council and property ombudsman.

A week before moving in, they lost us the flat!
We unfortunately had a terrible experience with Portico. We had a 3 bedroom flat in Battersea secured with them (holding deposit paid etc). We were mean't to move into the flat the week after, and my housemate was starting a new job in the city 5 days a week in the office so it was important that we moved in on those timescales. A week before our move in date, we get a call back from our agent saying other tenants have bid higher, even though we has secured the place and housing deposit was paid. We tried to bid higher but with no avail. We were then left with a week to find a new place and also they kept our holding deposit for over 2 weeks so we didn't have this money to go towards a new flat. Please be careful with this estate agents!

Even 1* is too generous for Portico. I initially wrote multiple paragraphs detailing their continuous incompetencies and failings throughout my 5 year tenancy, but I will just say this- I cannot stress enough how nothing is ever easy or straightforward with this company. Their lack of respect and complete disregard towards my flatmates and I was astounding at times, and I dreaded having to try and communicate with them anytime the need arose. If you are looking to rent, l implore you to look elsewhere.

Portico- please do not reply to this with another automated 'sorry to hear this' response as you have with other 1* reviews. It highlights your incompetence further.

Matt was our estate agent to rent our current property and he was amazing! He was great at showing us around and answering our questions. His communication throughout the application and offer process was incredible.

I recently viewed a number of properties with Portico Property and my experience was extremely smooth. Jodie especially went above and beyond and her knowledge and warming nature is what made our experience so smooth. Thank you!

I have just had the best experience with Portico Battersea and my agent Jodie. After renting in London for 15 years, this has by far been the smoothest experience with an estate agent to date!!

Exploiting desperation across the rental market in London, Portico squeeze every penny possible from tenants.

They refuse to put into writing claims they make. Firstly they made it compulsory we take out tenant content insurance (8x more expensive than competitors) through their sister company or the offer couldn’t be considered. Secondly, they told us we must take it out for each person named in the property! Not how contents insurance works.
All very illegal, but as others experience you have little choice but to use the exploitative companies.

I have had an amazing experience here. They made my move very smooth and easy, especially when I came from another country - the stress was taken away! Jodie was incredible during this experience. Thank you so much team.

Very happy to have been assisted by the very helpful Jodie in my letting experience with Portico. She went above and beyond for us - we really appreciated her knowledgable and friendly demeanour, it made a potentially stressful process much easier. Thank you!

Very happy with my experience letting from Portico. Special thanks to Jodie for being incredibly helpful and responsive throughout the process.

My experience with Portico Battersea revealed concerning discriminatory practices in their property viewing process. Letting agent Laura Gomes demonstrated inappropriate and potentially discriminatory behavior during what should have been a simple property viewing inquiry. Despite this being a preliminary stage where financial vetting would be premature, the agent initiated intensive questioning and suspicion about my financial status and professional identity.

What makes this particularly troubling is the agent's reaction to my professional profile. As a young Asian woman who happens to be a Founder/CEO of a social venture and affiliated with prestigious institutions, I encountered immediate skepticism and suspicion. In a gesture of professional courtesy (though not required at this early viewing inquiry stage), I provided my LinkedIn profile for verification. However, rather than alleviating concerns, this seemed to intensify the agent's discriminatory behaviour.

The discrimination became explicit when the agent said I was 'unable to provide clarity' on my professional identity as grounds for refusing to arrange viewings - despite my verified credentials and institutional affiliations which I so generously provided. This occurred at an inappropriately early stage, before I had even viewed any properties or expressed interest in a specific unit. I wasn't even in love with the property units on offer, I was merely giving them a chance. To put this in perspective: this would be akin to a restaurant demanding proof of income before allowing someone to view their menu.

Most concerning was how the agent's behavior shifted after reviewing my LinkedIn profile, which revealed my appearance and background. And when I confronted her in a polite, professional tone, all communication abruptly ceased. This was a clear case of 'ghosting' that, in the context of the previous interactions, suggests discriminatory intent. I reiterate that when confronted about this entire inappropriate pre-viewing scrutiny, no explanation was provided.

This conduct raises serious concerns under the UK Equality Act 2010, particularly regarding equitable access to housing services. The combination of premature financial vetting, discriminatory gatekeeping based on protected characteristics, and complete withdrawal of professional communication suggests a pattern of prejudicial screening practices that warrant attention from regulatory authorities.

For potential clients, especially those from diverse backgrounds or with non-traditional professional profiles, this experience serves as a concerning indicator of potential discriminatory practices at Portico Battersea.