Posthaste Avis 

There is not a rating low enough to describe my appalling experience with Post Haste
Under no circumstances should a sender or receiver of parcels use them
They refuse to make an important medical equipment delivery to my apartment building
It has taken 8days of phoning them to get a straight answer
The parcel remains at their depot and they will not deliver it to the front door of my building despite my clear instruction to do so and equally clear willingness to take responsibility for collecting it from that place
Every other courier company can follow that instruction
Insult top injury is that the contact centre staff failed to inform me on three previous occasions of their "policy" of restrictive delivery instructions
Lots of empty apologies and we will escalate the compl
aint
Not a chance so this is best conduit of feedback which I hope will spare others the absolutely unsatisfactory experience of dealing with this company

Dreadful service from PostHaste. I got a notification on 1st December saying the delivery was on its way, then nothing arrived. After numerous calls and emails to them, all they can say is the parcel is in a bin waiting to be picked up by the courier but they can't tell me when it will be delivered or if it will be delivered at all. I suspect they delivered it to the wrong address and are now lying about it being in a bin. I have had to contact the supplier to tell them to cancel the order as I am not paying for a product that is likely not going to be delivered. Do better PosteHaste! Supplier paid for delivery to take 1-2 days. You are making them look bad by your lack of customer service. I will encourage the supplier to move to another courier

My daughter saved up all year to go to England and now she can't go thanks to post haste, they have lost her passport and they don't seem to care, have not apologised, reprimanded or fired the courier, refunded her money or compensated her for the hell that they put her through. She was dreaming of a white Christmas (as she has never had one before) and now she has to stay home due to Post Haste's cruelty. She looks it as a lesson learned and will definitely be telling all of her business contacts of which she has many as she is a successful business woman. She figures if she can save someone else the mental anguish and distress than at least they won't have to go through hell too. That is very magnanomous of her if it were me I would be going straight to a lawyer, my mp, fair go and the Commerce Commission! Kelly Schober-French

Poste Haste has to be one of the SLOWEST couriers ever in NZ. I’ve been waiting weeks for ONE item to get delivered to me. They didn’t even update my tracking so I know whats going on?? My item has been in transit for 7 days now Like… so useless. Can all my packages just come from NZPOST next time. Damn.

This hopeless company lost my precious documents and refuse to do the right thing by me, shame on you posthaste, I hope your organisation ceases operations as you have caused so many issues for myself and others.

Signed a parcel as delivered when it wasn't.

Absolute crap. Does not even ring the doorbell and instead leaves some bs note telling me to pick the parcel up at their location many KMS away. Just use nzpost, their drivers are actually competent

Why are they still in the business? I never see any other couriers like them. Delay, delay and delay...
anything else? Yes, they are late again. (Albany, Browns bay area); New updates: they bring the parcel to me on Sunday....Good to add another star...

what a load of BS!!!! we ordered product overseas and guess what, they marked my parcel delivered but they delivered it at a WRONG ADDRESS!!! Imagine that! It’s ok if it’s 30 bucks but it costs 600 bucks! if this is not solved, i will do report a police report on you guys!! bullsh!t

slow haste, something I bought picked up on 24th october is now 30th and its nowhere to be seen and on tracking still saying only picked up from West Auckland

if only theres a no star option i wouldve chosen it. my package has been with the courier since 7:40am and it’s 3:30pm now and still no signs of arriving!

Must be worst courier company? why do retailers use them? why do they not use another courier company. my son sent me a package for my birthday. A card was left on 19th September. I have two dogs and they go off on even the slightest noise so i don't even believe an attempt was made to deliver. i then go to do a redeliver via their website process. Cannot proceed because both on mobile device and laptop the 'next' button doesn't work. I then phone on the Wed 23rd of September. Contact person is very professional - i tell him of the website fault and also relay to him that Avondale is not part of north harbour and if had known that Avondale was an option i might have chosen to pick up but as it was under 'north harbour' on website i never saw it as an option. I gave feedback to maybe fix the IT problem of the next button not working and also correcting the zoning of Avondale under the City option LOL. I requested redelivery and gave extra details of house at back and my phone number. it is now the Mon 29th of September - NOTHING. phone again- wait for almost 10mins. contact person doesn't know where my package and is supposedly going to phone me back with an update. My son paid good money for delivery and yet??? if i offered a service this poor i would go out of business in fact I wouldn't even get started so how does this company still function with such poor accountability and quality of service. supposedly the calls are recorded for training purposes LOL. 1 out of 5 is only for the people on the phone who were at least personable and professional

Driver delivers to the wrong building then signs for it himself.
I have lost two packages because of this. Terrible service.

Incredibly poor service. Apparently the only courier company who struggles to cope with an automatic gate. Instead of buzzing for access, they just return package to depot. Waiting for a fourth attempt at delivery, having had multiple calls to resolve.

If there was a zero star to the service I would give so. Very rude customer service even poor is their delivery service. Over two days my parcel us on board. No sight of my parcel. I live in Hamilton city..You wonder what is going on. Such service should be shut down. The reason why the service ia used ia because some businesses use them for cheap price tags. Anything cheap is also unreliable. Avoid them

Link from seller connects to web site. Excellent. Goods collected, great. 36 hours later, goods may still be with pick up courier, because no updates at all. Take numbers visible on Poste Haste web page, from sellers link, which worked... And no combination works. And the Poste Haste page shows the number's format you should install from the package's label, they even provide pictures. This would be great if you had the package in your hand, then you can see the label on the package you're trying to trace...

Rude staff, rude operators when reporting the issue. Never using this service again.

I’ve never dealt with worse courier services in my life. Both Aramex and Post Haste:

Lie about deliveries – They mark parcels as "delivered" when they’re still sitting at a depot, unlike NZ Post only when its delivered.

Take 5+ days to move between depots – Meanwhile, NZ Post delivers the same parcels overnight (I’m RD1, so don’t blame "rural delays").

Horrible customer service – No responsibility taken, just excuses.

Proof? I can show dozens of tracking histories where:
✔️ NZ Post delivers overnight (98% success rate).
❌ Aramex/Post Haste takes 5 days to a week+, with fake "delivered" scans along the way.

Advice to others:

If a retailer uses these couriers, demand NZ Post or shop elsewhere.

If your package is "delivered" but missing, complain immediately—they’ll likely blame you.

To Aramex & Post Haste:
Stop false scanning and fix your broken logistics. NZ Post proves fast rural delivery is possible—you’re just cutting corners.

Hopeless service (Wellington Branch). Always a problem.

Had a small package sent overnight from Auckland to Mosgiel last Tuesday. I followed up today, the following Monday and told it would be delivered today, still waiting! As we live rural we had the parcel delivered to a town address for urgency, ha! Lack of updates and then incorrect info given. Looks like it sat in Auckland until this morning, so much for paying for overnight.