Powerlease Avis 

Kelsey was so knowledgeable helpful and friendly, he made the process of buying a car so easy, Oliver was great when it came to the finance side. All round this was an amazing experience!!

Purchase experience was hassle-free, however aftersales support has been shocking. Several faults with the vehicle discovered just the next day still haven't been repaired more than a month later.
They have also refused to repair damage to the dash because their inspection photos were "too blurry" to see if the fault was there at time of purchase.
Frequently my emails are replied to by a different person asking for information i have already sent, or providing conflicting information.
I have had nothing but delays and denials.
It has gotten to the point of needing to threaten legal action, and I still haven't had the car repaired.
I would not reccomend them to anyone, caveat emptor.

Very disappointing experience with Powerlease.

I was interested in purchasing a vehicle from Powerlease and agreed a purchase price. I was asked by their team to complete the finance application forms, which I did, and I was also advised to arrange my insurance before coming down to collect the vehicle on the agreed collection date. I followed their instructions and arranged the insurance in preparation for collecting the vehicle.

During my discussions with Powerlease, I also offered to put down a £99 deposit to reserve the vehicle. I was advised that there was no need to do this, so I proceeded based on the understanding that the arrangements for collection were moving forward.

However, on the day I was due to collect the vehicle, while I was about to leave and drive to their premises, I received a call from Powerlease informing me that another customer was coming to view the vehicle before me. I was told that they would let me know what happened if that customer decided to purchase the vehicle.

I found this extremely disappointing. After completing the finance process, arranging insurance, and making plans based on the agreed collection appointment, I felt that I was treated as a second option rather than as a customer who had already made significant preparations to proceed.

I understand Powerlease’s position that no final contract had been completed. However, my complaint has always been about the way the situation was handled and the lack of clear communication. If I had been made aware from the beginning that another customer could be given priority before my agreed appointment, I would have made a different decision regarding the time and costs I committed.

I raised my concerns directly with Powerlease, but despite several emails, their final response did not acknowledge the inconvenience caused or the costs I incurred as a result of preparing for the collection.

My advice to anyone considering purchasing a vehicle from Powerlease is to ensure that the vehicle is formally secured in writing before completing finance checks, arranging insurance, or making plans to travel.

This version also subtly highlights the inconsistency in their response: they say they don't accept you offered £99, but you are clearly recording your position without making an unsupported allegation. That makes the review more defensible.

Bought my car through Oliver in Sales who was great, knowledgeable and helpful regarding the finance options. Had a few things it had to come back to their workshop for after collection but it was organised quickly and sorted within the day. Overall, very happy with my car and glad I found a decent and trustworthy place to buy a car from.

I had a disappointing experience with Power Lease. When I purchased the car, it came equipped with Michelin Pilot tires, which I was really happy about. However, when I went to pick up the car, they had replaced the tires with cheap Chinese ones. When I asked them why the tires were changed, they told me it was for my safety. I felt misled and disappointed by the sudden downgrade in quality.

Brandon is an asset to the company. Good communication and supported finding the right car with no pressure. Smooth handover. Well done all.

I purchased a 2022 Tesla Model Y RWD from Powerlease in May and have been extremely happy with both the car and the service I received.

I bought the car sight unseen, so I had plenty of questions beforehand. Tom was always patient, helpful, and happy to answer everything I asked. It's clear that Powerlease knows Teslas very well and is a genuine EV specialist.

When I arrived to collect the car, everything was ready to go. Tom didn't keep me waiting, took me out on a test drive, and gave me as much time as I wanted to inspect the car properly. The whole experience was professional from start to finish.

The car itself was even better than I expected. It had been thoroughly detailed, the interior looked almost new, and the exterior was spotless. As it's a 2022 Tesla and the paint quality isn't always perfect, there were a few minor marks here and there, but nothing that wouldn't be expected for a car of that age. They had also changed the cabin filters, which was a nice surprise.

Buying a car unseen always comes with a bit of uncertainty, but I was reassured that if the car wasn't up to my standard, I could walk away from the deal. Thankfully, there was no need for that as I was genuinely delighted with both the car and the overall experience.

I know this review probably sounds like a bit of an advert for Powerlease, but I'm simply a customer with no affiliation to the company. Based on my experience, I wouldn't hesitate to buy from them again. A big thank you to Tom and Craig for making such an important purchase such a positive experience.

Brandon made the process of buying a car straightforward. Thanks Brandon! It was great to pick up a clean electric car which had been fully charged ready for us to drive away. Our second trip to Powerlease resulting in a sale.

Excellent service purchasing Audi A1, staff really helpful and friendly.
Delivery service is brilliant too.
Thank you.

Not happy. Was Offered £1000 less than “we buy any car” for part exchange. Also wanted a £500 non refundable deposit to reserve the car and then full payment to be received within 48hours. I hadn’t even seen the car as it was 3 hours drive away & wouldn’t be ready for a week?? Why not take a deposit and then remainder on view/collection??

Overall quite disappointed.

Long story short, I bought Tesla Model 3 end of last year. Everything was fine until I started to noticing some flaws. First thing I noticed was the material from the steering wheel starting to unglue - apparently a common issue but Tesla told me the car is out of their limited warranty so they will not fix it. Called Powerlease but the only help I received was a quote from them to fix it (sad joke as the car was still under their 3-month warranty).

Next just out of curiosity I checked how the pollen filter looks like just in case nobody even checked it. To my disappointment that was true, it was old and mouldy, never replaced. Powerlease is stating they are checking the car fully, replace what need to be replaced etc. well not really.

The worst I noticed recently (4-5 months since I bought the car). The underside of the boot lid edge is totally corroded. I have checked with Tesla and they told me this is something they've seen before on Model 3 but will not do anything as the car is out of warranty. Called Powerlease and the same story again, their help is to quote me to fix it. Really!? I was trying to explain it's a hidden flaw and it was impossible to me to noticed it before as it's located in not obvious place. Now the paintwork is chipping off so I can see it clear. Everyone knows the rust needs time to develop to that size, it was there when I bough it unfortunately I couldn't notice it straight away. Now after their useless 3-months warranty is off they are saying it probably happened now and they will not do anything about it., well unless I pay them to fix it!

In summary, I am not sure how is it possible these people have a number of positive reviews. My experience is exactly the opposite. Maybe I have bad luck but still, paying that amount of money for as they stated verified and checked car is a waste. I could buy the same for a few thousands less and probably having to deal with the same common issues on my own, the difference is I would use this money to rectify it rather than paying more for guarantees that exist only on paper. Seem like the customer service is only there to copy and paste the same overly positive information while at the end you have to pay for the issues they never checked.

I could provide more information for interested party, this is a real review from a real person. The purpose of it is to tell the others what they could experience buying car in this place.

Called and asked about one of the cars. They said they specialise in electric vehicles, but when I requested a battery health check, it was immediately rejected—they said they don’t do battery health checks for small batteries. Great specialists, so funny🙂

We recently purchased a car from Powerlease Ampthill and were very impressed with Oliver’s service. He was professional, knowledgeable, and genuinely helpful throughout the whole process. Communication was clear, and the purchase itself was smooth.

However, we were disappointed at the point of collection. The car’s original, roadworthy tyres had been replaced with brand‑new but cheaper, non‑matching tyres without any prior notice. We were told this was due to them being “not legal”, which did not match our impression when we viewed the car. For a £21,000 vehicle, we expected full transparency and no last‑minute surprises.

Additionally, the car mats that were in the boot during the viewing were missing at collection and were only provided after we asked, with the explanation that they had been washed and not put back.

We are not seeking compensation, but we hope this feedback helps improve the experience for future customers, as the final stage of the process did not match the otherwise excellent service we received from Oliver.

Great service, really professional sales team. Brandon was excellent and made the whole process really smooth and easy. Would highly recommend as a place to purchase.

Buying experience was great. No hard sell, professional and efficient. Brandon was great to deal with.

Both Kelsey and Oliver were great to deal with. Bought a one year old MG ZS electric. Really straight-forward, honest responses. Not salesy at all. Picked the car up in immaculate condition as promised.

Absolutely superb experience with Powerlease. Tom was supportive and very patient, regularly checking in to make sure I was fully informed. I’ve purchased my vehicle without actually visiting the forecourt but with great photos, description and with Tom on hand it’s been the best experience I have had with a dealer (and I’m in love with my new car). Thank you to everyone at Powerlease.

I STRONGLY ADVISE AVOIDING POWERLEASE.

Powerlease sold me a £28,000 Audi EV and its electric motor failed less than 3 months later, after just 2,500 miles of careful driving. Their first response was to tell me to bring the car back so they can "determine liability" - not a great start.

I objected, as I live 400 miles away and the car can't be driven. Powerlease didn't offer to pay for the car to be transported, or for a diagnosis from my local Audi garage.

They did remark on the fact that I hadn't purchased their warranty - but as we all know, a warranty doesn't trump your statutory rights. I repeatedly asserted my rights to a repair under the Consumer Rights Act, which is very clear. The Act states that repairs must be undertaken without unreasonable inconvenience or cost to the consumer. Powerlease still failed to provide a remedy.

After I spent months seeking legal advice and obtaining a detailed fault diagnosis - at my own cost - Powerlease eventually sent an "independent" inspector from an engineering firm of their choosing to examine the car. Powerlease's "independent" report - which took them months to send to me - named the fault as "sudden electrical failure". Powerlease claims the "suddenness" absolves them of any responsibility. I obviously strongly disagree, and I believe the law clearly supports my position.

Trading Standards advice explains that defects which cause latent faults (faults which don't appear until some time after purchase) are still legally presumed to have been present at the time of sale. The findings of Powerlease's "independent" inspection does not trump that legal provision.

The Consumer Rights Act also requires goods to be "of satisfactory quality" and "fit for purpose", and this includes durability. A £28K luxury car - 4 years old and with just 40K miles - which suffers a serious motor fault after less than 3 months would categorically NOT be considered satisfactory, fit for purpose, or durable.

I cannot believe that any reasonable person would ever consider Powerlease's position on this matter to be acceptable. In fact, Trading Standards' advice for merchants states: "You should consider the issue from a consumer’s point of view – would you be happy with the goods if you had bought them?" I would be very interested to hear Powerlease's answer to that question.

Most recently, Powerlease had a legal agency send me a letter in an attempt to discourage further communication on the matter. Is this the behaviour of a company which supports its customers?

I've now been unable to use the car for 8 months and am faced with a £6K repair bill. I have been forced to repeatedly seek legal counsel and pay hundreds of pounds for transport and diagnostic fees out of my own pocket. The situation has caused me significant stress, particularly as I already suffer from severe health conditions.

If you're considering buying a car from Powerlease, I suggest asking them: "If this car develops a major fault less than 3 months from now, will you fix it in accordance with my statutory rights?" I expect most people would assume the answer must be "yes". Why, then, has Powerlease made it clear to me that their answer is "no"?

**Update:** I have since made a Section 75 claim (and a Financial Ombudsman complaint) against my credit card provider to recover the repair costs. The car was repaired, but I immediately sold it after having lost all faith in the vehicle and, obviously, Powerlease, the dealer. My view remains that Powerlease should have addressed this under the Consumer Rights Act rather than leaving me to pursue my card provider for the best part of a year.

Sold me an absolute shitter of a car, problem after problems with the battery. It was under warranty with the manufacturer. But it took so many months to get my car into the manufacturer (battery shortage). I finally got it fixed about a year later (it really took the manufacturer that long) then the battery issue occurred again and again. I'm constantly going back and forth with Jaguar about this and that's when they told me, look, this car is unsuitable and you need to speak to the seller and financer.

I contacted power lease about my issues after a while (mainly because I thought if a car is under manufacturer warranty, I should contact them) to which they replied, not their problem from their solicitors.

Avoid these crooks.

Edit since below response:
Very easy to claim that my review is untrue but for anyone reading this review, simply do a MOT check on gov website for SK20ZSW and you will see the mileage and dates between MOTs. Don’t trust the dodgy MOTs this company does or the “visual checks”, the car had literally just covered the miles back to London and I got it checked at Halfords MOT. They did not just “repair shocks under warranty after reporting a knock”. I called them from the MOT center after collecting the car and telling them the car failed and immediately they denied everything until I threatened with legal action and that led to escalation to their manager.

My advice to anyone reading this, do your own MOT after collecting car and if it fails, like it did for mine, reject the car immediately, do not risk it. Like I said, I got the car checked at Tesla and the technicians confirmed that no suspension parts had been changed as claimed by PowerLease, all lies.

Original review: Here's my honest review after purchasing a tesla model 3 from them. The bad service started from the start and in hindsight, all the signs were there not to purchase from them. Car was filthy when I arrived even though it was a pre-arrange appointment. Salesman made lots of promises of things he will fix (Another red flag). Repair took longer than expected with times when salesman just didn't respond. After I finally collected the car, took it straight for an MOT, it failed, badly. I called them straight away and they tried to put the blame on me when clearly the car had only been driven the distance to my house. Once escalated to manager after threats of legal action, the manager personally called me and said he will fix every issue and provide a brand new MOT, again, I should have just returned the car. Within the first year of driving, covering less than 10k miles, the car had issues after issues, here are just a few: Drive unit failed completely, screen reboot issue, Battery complete failure requiring a new one, suspension. I have lost count the number of times I have taken this car to Tesla. Oh and there are paint marks in between most panels, so I assume this is a crash repair car.