Brandon Mehmed was really helpful and professional. No pushy sales, just clear and helpful advice. This is our first EV and the car has been excellent. We are very pleased with it. Highly recommen... Voir plus
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Lisez les avis des autres
I had several Teslas in my sights but ended up buying from Powerlease for several reasons. 1. Oliver who dealt with us was really direct and helped us think through the pros and cons of models... Voir plus
Purchase experience was hassle-free, however aftersales support has been shocking. Several faults with the vehicle discovered just the next day still haven't been repaired more than a month later... Voir plus
L'entreprise a répondu
Everything was fantastic, the team is very polite and cooperative. All the process has completed within 20 mins. Thanks a lot.
À propos de l'entreprise
Informations provenant de diverses sources externes
Used cars for sale in Ampthill & Bedfordshire: Powerlease Limited: Competitive finance deals, part exchanges welcome, call now!
Coordonnées de contact
Station Road, MK45 2RB, Bedford, Royaume-Uni
- www.powerlease.co.uk
4,1
Bien
185 avis
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A répondu à 80 % de ses avis négatifs
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Katie made this a pleasant and painless…
Katie made this a pleasant and painless experience thank you very much
26 mai 2023
Avis spontané
welcoming atmosphere puts me at ease
It was a welcoming atmosphere that put me at ease. Considering my little experience, this casual and friendly representative was just what I needed.
Great service as well, as I received tea and biscuits.
25 mai 2023
Avis spontané
REFUND customers their REFUNDABLE DEPOSITS without drama!
Powerlease has clearly stated that the £199 deposit to "reserve" a car is fully refundable.
A deposit was left on 12th May, I then viewed the car (RGZ5798) on 13th and decided against purchasing it. Wrote to Powerlease on day itself (13th) and informed them of my wish to be refunded. Followed up with a phone call on 15th and another several days later.
It's the 25th today and still no refund. Called them again and apparently, Powerlease now has "no" record of the above.
This is MUPPETRY.
Please adhere to and follow through with your own policies as made known to prospective customers. This is the absolute minimum one would expect.
Update: Passing the buck onto Stripe doesn't excuse this. This was NOT made clear at the point at which a deposit was made. Other establishments do better. You can too. Use a different system etc. Don't excuse yourselves.
15 mai 2023
Avis spontané
Réponse de Powerlease
It is very disappointing to be reading your review, considering that your deposit has been refunded and the process was explained. The online deposit is done through a system called Stripe and not directly through us. When a refunded is requested it can up to 14 days to process.
The Powelease team
Katie, Brandon and Tom couldn't have been more helpful. Good service and excellent knowledge throughout the whole purchase.
25 mai 2023
Avis spontané
Great price
Great price, great service from the team. Katie, Brandon, Tom, and Laura were all lovely and made this a very easy transaction.
25 mai 2023
Avis spontané
First class in every way
I would highly recommend Powerlease nothing is too much trouble. brilliant communication, very patient guys , I found them to be extremely friendly, helpful, approachable, and professional. I cannot list any fault, overall, this is a 5* service that go the extra mile and above
special thank you to Laura and Katie were exceptionally helpful, professional, friendly and communicative with all aspects of the car purchase
Very pleased with the service I received
Thank you
24 mai 2023
Avis spontané
Quality
Quick, efficient and friendly service. Great car at a good price, thank you to Laura and Katie for making it seamless.
24 mai 2023
Avis spontané
Katy was really lovely helping us out…
Katy was really lovely helping us out with our purchase. She took really good care of us. Amazing service highly recommend it!
24 mai 2023
Avis spontané
Brandon Mehmed was very helpful with…
Brandon Mehmed was very helpful with the full process of buying and understanding an EV car. 5 stars.
21 mai 2023
Avis spontané
Great price on the car I wanted even…
Great price on the car I wanted even taking transporting into account. Always responsive, rang to confirm each step. Very happy with the car. I could not find a better deal
9 mai 2023
Avis spontané
Really very disappointed with the whole action, the transaction didn't happen, I just wasted my time, more than three weeks, I don't have a car
Really very disappointed with the whole action, the transaction didn't happen, I just wasted my time, more than three weeks, I don't have a car,
2 mars 2023
Avis spontané
Really disappointed
Really disappointed. After looking on their website and speaking to Laura’s who confirmed lots of Kia’s in stock for us to look at we arranged viewings for 2 days later. After driving sn hour to get there we discovered the cars I was interested in were not on site. Her knowledge of the stock was terrible. I didn’t feel she cared if we bought a car or not. I was supposed to be driving a car with 8.000 only to be given one 81,000 miles with panels fallen off and it was filthy. She then seemed shocked when I didn’t agree to leave a non refundable deposit or agree to buy the one I was hoping to see without viewing it. My faith in her was rock bottom. She was so vague when the cars I wanted to buy would come I didn’t trust her enough to want to buy a car from them at all. Terrible customer service!!!
31 mars 2023
Avis spontané
Should be a straight 5 great team and…
Should be a straight 5 great team and real customer service I felt like customer happiness was very important to the business such a rarity and extremely appreciated
Thank you 🙏🏻
9 mars 2023
Avis spontané
Excellent service Easy to deal with, would certainly return and recomend
Very good experience purchasing a car from powerlease, First class service, I dealt with both Brandon And Tom, very nice guys, Very easy to deal with, Made the whole process run very smooth, They have a fantastic range of good quality cars for sale well worth a look, I would certainly deal with them again, Thanks Guys
24 février 2023
Avis spontané
Bought a wonderful BMW 4 series and the…
Bought a wonderful BMW 4 series and the company’s approach has been professional. Thank you Laura for the very pleasant buying experience and the customer service has been excellent. Keep up the good work!!
I certainly recommend them!
A happy customer:=)
Sriram Srinivasan
10 février 2023
Avis spontané
Bought a car for my wife over the phone…
Bought a car for my wife over the phone and service was initially excellent. I had a logistics company collect the car and that’s when it went downhill. The car arrived stinking of dog and there was actually large amounts of what looked like retriever hair under the front seats. I had to get the car properly valeted including the air con being recharged as the air vents were blasting out the smell of dog also. The worst part was the car arrived with one key. I feel spending 20k on a car this is appalling and I would recommend anyone looking to buy a car from Powerlease check the car has two keys as I am now £500 at my local BMW dealer for a key.
17 janvier 2023
Avis spontané
Réponse de Powerlease
Dear Graham, We are very sorry to be reading your review and to hear you are not totally satisfied.
I believe this is in relation to a purchase of a BMW 1 series. We do prepare our vehicles to the highest of standards and all vehicles are fully valeted prior to collection, unfortunately in this case, your logistics company just turned up without a pre arranged appointment to collect the car, which meant we were unable to complete the valet on the car. Had this collection been booked, then this would have been completed.
In relation to the key, a used car will sometimes come with 1 key, we made you aware of this.
DO NOT BUY FROM HERE!
If I could give this company a 0 rate I would! DO NOT GIVE THEM YOUR MONEY! Go to a real dealer!!!
Spent £20k on a 19 plate BMW.
I haven’t even had the car 9 months and I am going to have to get rid of it.
From day 1 the SOS warning light and faulty indicator warnings have been a constant issue! Still not resolved!
The footwell is melted, the paint all down one side of the car is peeling off and the bumpers is unaligned…
After various visits to my local garage I have been advise to sell urgently.
According to my mechanic this seems to have been involved in a serious accident, the damage has been covered and sold on by powerlease. Please do bear in mind that we asked the question about any known accidents prior to buying!!! I was assured this car had been fully checked and was in sound condition with no known accidents!!!!
Today I have had the first MOT as the owner, FAIL! 4 wheels all been welded and one now cracked!
Hugh mistake going to these cowboys… DO NOT BUY FROM HERE!
I have been sending emails and pictures of the damage for months now and no one cares! No solution given and frankly wasting my breath as well as the £20k I paid!
11 janvier 2023
Avis spontané
Réponse de Powerlease
We are very sorry to be reading your review, however we strongly disagree with the contents of your review.
First of all, all of our vehicles are HPI clear and all of our vehicles go through thorough checks prior to sale.
Your vehicle passed an MOT last January with no advisories (independent to us). We have offered to have your vehicle back here to check your concerns, however, you have refused to bring it back for us to check. We have also given you the option of looking into buying the vehicle back from you.
Having checked the MOT fail from your vehicle online, which you refer to in your review, we can see you have covered around 4,000 miles in the car since purchase. The vehicle has failed on a single alloy being cracked, this is the only reason it has failed its MOT. If the car has all these issues you claim and was a death trap, this would appear on the MOT as further reasons for a failure. The alloy was not cracked when the vehicle was sold (proven by the previous MOT). This has happened during your own ownership. BMW alloys are prone to cracking and this is usually caused by hitting a pot hole. So the only reason it has failed is because of something that has happened whilst you own it and nothing else.
We have tried to offer to help and to check your concerns. This offer still remains.
Stay away bunch of Cowboys
Never in my life have i known of a dealer to not do a refundable deposit. Honestly worst experience to buy a car, they say their staff don’t work on commission and are proud of it but honestly the staff aren’t bothered. I saw a car online which only had 2 pictures, I called up and asked for a video, didn’t get one, car came on site they took some pictures missed the back of it and off it went to the prep centre. Nobody could tell me when it would come back or even anything about the car but they advertised it. I explained I’m interested even to Craig the sales manager (was not bothered in the slightest). Just wanted a picture of the back and I would be happy to buy it. Low and behold cars been taken of sale, sold and nobody even called me. What a joke of a company.
4 décembre 2022
Avis spontané
Réponse de Powerlease
Dear Kashif,
We are sorry to be reading your review and sorry you feel this way.
I feel we are reading this review because you missed out on the car, for which you had several opportunities to buy the car but you did not and the car sold to someone else.
I would just like to address the points you have made;
1. Deposits - we are a business who sells cars, we do not hold cars, whilst people decide if they want to buy it or not. When a customer is ready to commit, we will sell them the car and we offer all customers a 14 day money back guarantee, which includes the deposit.
2. Commission - we are proud that we do not pay our sales team a commission to sell the vehicle, this provides our customers with a much more enjoyable buying experience, all of which can be seen from reviews across a number of platforms.
3. Your Experience - You first called and spoke to 1 of our sales team about a BMW before it had arrived into stock. You did request more pictures and a video. When the vehicle arrived, it arrived along with 6 other cars late in the afternoon, all of these vehicles were due to go to the prep centre to be prepared for sale that same day. There was around 1 hours day light and all 6 cars had to be pictured before going to the prep centre. Unfortunately due to this there was not time to get a video before it went to the prep centre and unfortunately we were unable to get a full set of pictures. When you next called and spoke to the sales team, you then demanded to speak to the sales manager and you spoke with me, Craig. I re explained all of this to you and that the vehicle would be back after the weekend. You again asked about holding the car to which we said we could not, furthermore we had a lot of interest in the car, we already had 20 enquires on the car. You said you would not buy it until you had the extra pictures/video, this was fine and is totally your choice and we said we would get them as soon as the car was back but we did warn you that there was a high possibility that the vehicle would likely sell before it comes back on site. The vehicle did then sell to another customer who paid the initial deposit over the phone before then paying the remaining for the car straight away (this is why we would not hold the car as we could well have missed out on someone actually buying the car).
We then received another call from you just after it had sold, again demanding to speak to the sales manager, we spoke again, where you gave plenty of advice on how we should run our business and that you would be leaving this review.
We wish you all the best and wish you luck with a search for your new car.
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