Pozzani Avis 

2 411
•
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Your service has always been good apart from the delivery provider Every, they are the worst delivery company via a latest poll. The delivery came between the given times and I was in, the doorbell r... Voir plus

Noté 5 sur 5 étoiles

We’re on our second American-style, plumbed-in, Fridge- Freezer. Having seen the price of Samsungs filter cartridges, I searched for an alternative and having found Pozzani, with cartridges costing a... Voir plus

Noté 5 sur 5 étoiles

I bought a replacement filter for my astracast filter tap(now discontinued) last year but never got round to fitting it.A couple of weeks ago I went to fit it and realised it was the wrong sized one.... Voir plus

Noté 5 sur 5 étoiles

I've made four orders so far this year for Jura water filters and cleaning tablets from Pozzani (coffee-filters.co.uk) and I'm very pleased. Buying three items to get a discount, the price is the b... Voir plus

À propos de l'entreprise

  1. Plombier

À propos de Pozzani

Informations provenant de diverses sources externes

Welcome to Pozzani Pure Water PLC
Pozzani are one of the leading manufacturers of water treatment products in the UK, which include drinking water filters, water softeners, reverse osmosis filters, scale inhibitors, water chillers, UV systems, as as well as iron removal, fluoride removal, and whole house water filter systems. 

Our new range also includes fridge filters, suitable for the American-style models that supply chilled drinking water - we can supply cartridges to fit LG, Samsung, Hotpoint, Kupperbusch, Atag and Amana-wpro models


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(2 411)

91 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Best price for the items I wanted. Easy to order online, kept completely 'up to date' with order progress from start to finish. Delivery was speedy too. Would highly recommend. 👏👏

27 août 2025
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Réponse de Pozzani

Thank you for your feedback, it is really appreciated.

Noté 5 sur 5 étoiles

Faultless service and advice

Good advice and really prompt dispatch of item ordered online. We have been really happy with the service we have received over the last 12 years and will continue to use this company. We have a regular replacement water filter from them and have just bought a replacement water softener - our existing one has developed a fault in the control system so we will have that repaired and let our daughter have it.

26 août 2025
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Réponse de Pozzani

Thank you for your feedback and continued support and custom, it is really appreciated.

Noté 5 sur 5 étoiles

I have used pozzani in the past

I have used pozzani in the past, and have had no problems. Pleased with my order.

27 août 2025
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Réponse de Pozzani

Thank you for your feedback and repeat custom, it is really appreciated.

Noté 5 sur 5 étoiles

Brilliant experience

Did exactly what they said

26 août 2025
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Réponse de Pozzani

Thank you for your positive feedback, it is appreciated!

Noté 5 sur 5 étoiles

Easy to use website

Easy to use website and straight forward ordering process. Also arrived quickly

26 août 2025
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Réponse de Pozzani

Thank you for your positive feedback, it is appreciated. I will pass on your comments to the development team about the website!

Noté 5 sur 5 étoiles

Ease of install

Ease of install, seems like a good product with a long track record, fast shipping

25 août 2025
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Réponse de Pozzani

Thank you for your positive feedback, it is really appreciated.

Noté 1 sur 5 étoiles

If you need water testing go to Aquacert.

I needed a temporary bore hole water test to check the safety of the bore hole while our was installed. Welsh water failed to provide water to us, but that's a different review. I submitted the water for testing and received a caution email back from the company on the 23rd June (about a week after submitting the water for testing stating the water contained bacteria). Before we could install a filter we needed the rest of the water result. I chased the sample results today 29 August and was told that the results had been emailed to me. Despite my insistence that I had not received the result this company effectively washed their hands of the problem and were particularly unsympathetic to me. They have send the results now but the results are pointless because the new bore hole has been installed. I am about to approach another company for water testing. Pozzani has a track record of poor customer relations and this obviously is indicative of this company. There are plenty of companies in the market, I would certainly chose wisely in the future. Shabby.

29 août 2025
Avis spontané
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Réponse de Pozzani

Thank you for your feedback. You received the preliminary results from us, and then we did email your full results a few days later when the laboratory released them, and we can see from our emails that they did send to you. My colleague who sent the email with the results to you initially, then forwarded the email to you whilst I was speaking to you - the results were not just sent at the time you called.

My concern is that if you did not receive the results from us, then why were they not chased sooner? You decided to contact us nearly two months after, chasing the results, when your new permanent borehole had been installed. On the call you requested your money back or a free re-test on the new borehole, and we politely advised why we could not do this, and you told us you would look elsewhere.

We pride ourselves on customer service, and given the rest of the reviews and our thousands of happy customers, I would argue that we are certainly not shabby, or poor in this department.

Noté 4 sur 5 étoiles

Mostly good

Ordered two filters and they came remarkably quickly. Could have been five stars, however I had previously e-mailed to ask which filter I needed and it took four days for them to reply with a question asking about my address, by which time I'd already given up waiting and guessed the answer.

27 juillet 2025
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Réponse de Pozzani

Thank you for your feedback, and we appreciate the positive review. I am sorry that there was a delay in getting back to you, we do try to respond within 24-48 hours, but sometimes this is not always possible. I do hope you are satisfied with the product, and if we can assist further, then please let us know.

Noté 5 sur 5 étoiles

Great mixer tap

Great mixer tap, and very friendly customer services when I called to order some extra bits.

A human actually answered the phone, answered my technical enquiry and ordered a spare part in just two minutes.

This is how companies should work!

29 juillet 2025
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Réponse de Pozzani

Thank you for your positive feedback, it is appreciated. I will ensure that your comments are passed onto our customer service/sales team.

Noté 5 sur 5 étoiles

Ordered and arrived two days later as…

Ordered and arrived two days later as promised. Insert cartridge easy to fit and provides 6 months of good tasting water

29 juillet 2025
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Réponse de Pozzani

Thank you for your positive feedback, it is appreciated.

Noté 5 sur 5 étoiles

excellent service

excellent service, prompt delivery great product thanks

27 juillet 2025
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Réponse de Pozzani

Thank you for your positive feedback, it is appreciated.

Noté 5 sur 5 étoiles

Highly recommend

I've bought my water filters for my Samsung fridge from Pozzani for years. I've always found them reliable and priced competitively. They are always very helpful and all queries are dealt with by their friendly and knowledgeable staff in a timely manner.
Highly recommend and will continue to use in the future.

27 juillet 2025
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Réponse de Pozzani

Thank you for your positive feedback, it is appreciated. I will ensure that your comments are passed onto our customer service/sales team.

Noté 5 sur 5 étoiles

Filter…

As usual the item was delivered on time and securely wrapped.

26 juillet 2025
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Réponse de Pozzani

Thank you for your positive feedback, it is appreciated.

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