Premier-Car Kia Rochdale Avis 

Do not use for airport journeys!

I have used the Chingford premier cars for two years and finally had enough. Time and time again - as standard (and the rude male operator told me so) - they organise drivers to arrive circa 45min later than arrival and if they have any delays, you naturally wait even longer. They say wait for 20min and then another 20min.... Now, that would be ok if the risk was shared, but no, they always charge for parking on top, even when they are late. Naturally they add more if you are delayed which would be absolutely fair if it worked both ways, but it does not. As a customer you always take the hit. If you complain the operator hangs-up on you (happened to me yesterday!) and leaves you high and dry. Worse, they treat their drivers badly too, clearly don't tell them when they in fact hanged up the phone on me (yesterday) and the poor late driver arrives and calls me circa 20min after (in total 1 hour after the flight had arrived as he was assigned the job too late for him to be there on time). I am sure he did not get paid. I did text him to say to ask for his driver's fee from the operator and that I would back him up. I feel very strongly in supporting local taxi companies but Premier Cars (in Chingford) are now losing my business. This has happened too many times over the past 2 years. Premier cars can say goodbye to +£800 per year of revenues. A hello to Uber that does not hang-up on you and leave you high and dry; the feedback system is between the driver and customer and works both ways - transparently. Premier cars has much to learn...unfortunately!

It might sound strange to some people but I hate buying a new car. That said, Stuart at Mitsubishi Rochdale was a pleasure to deal with. No pressure, no silly sales tactics or comments which we all know are exaggerations or outright lies (Thanks, Google!) - just a decent, honest explanation about the vehicle's good and bad points.

Do not trust this company. They are either dishonest or incompetent. How can you be a main dealer and not know if a vehicle has self levelling suspension or not? How can a main dealer confirm in writing a vehicle has it but it doesn't and then don't car that a customer is nearly £1000 out of pocket for their mistake. Again do not use them, you will get lies, poor service and once the sale is done it's good bye!!!!

I recently bought a Kia Sportage from Premier Kia Rochdale aka Premier Car and received a great deal, quick delivery of my '15' plate on the first day of registration. From start to finish I was kept fully informed of my order via phone and email, with Stuart being my point of contact. On collection of the vehicle, [name] spent time with me to show me a few important features of the car (extending sun visors!), paired my iphone with the bluetooth radio and made sure I had enough fuel in the car to get me around for a little while.

A great experience - I look forward to continued great service as I intend to have the Sportage serviced by Kia Rochdale. Thank you, very happy with my new car.