Premier Hot Tubs Avis 

Great sales experience.

On time delivery

Great advice and after care

I purchased the Tahiti Hot Tub with SMART TV and the Alaska Single Person Ice Bath. The purchase and delivery were smooth sailing. Thanks to an obliging neighbour, we came through her property and through our fence, all of which was arranged and agreed with the company prior to the delivery. I was surprised that the delivery was done by one person, but with the equipment they had, that was not an issue.

As far as the hot tub, I am very happy, going for lots of jets was definitely the right decision and opting for the tv, even though an extra indulgence, I do not regret at all, not only do I watch tv on it, I also stream my music through it (but be advised you will need a decent wi-fi connection to do either of these, I added a wifi access point outside as mine was too weak).

The cold tub does its job, it is cold and you can monitor and change setting via the app, which is very handy.

Overall I would have no qualms recommending this company and its products to anybody. Even when I had questions, the after support was very quick to respond.

Amazing hot tub and brilliant after sales customer support. Highly recommend.

Had an issue with the lights in my hot tub. Telephoned them and they advised I needed a new light box which I purchased. There was an issue installing the new light box and again they provided advice which rectified the problem. Would highly recommend this company

Hot tub is great, however 2 x led lights packed in within weeks of delivery. My only gripe is the LED TV is absolutely rubbish, it is that poor they don’t even put the manufactures name anywhere on the tv.(can’t imaging Samsung, LG or Sony would ever do that.) Anyhow it has packed in after 3 years , which seems a long time, however actual usage is a matter of hours. Premier want £240 for this piece if sh-t, Taking the pi-s if you ask me !! Will try fit a none oem tv.

Absolutely well happy with the overall experience. customer service was above and beyond and the service we got was amazing and fast, will recommend to friends and family.

Absolutely fantastic service, I would highly recommend!

We couldn't be more thrilled with our new hot tub! From the moment it was installed, it's been nothing short of amazing. The communication from the start when we made our first enquires was extremely helpful, we were offered a viewing on the tub we wanted at another customers home which was very helpful, which made it even easier for us to decided that we really wanted to order one. After placing our order they arranged delivery with us which was also very quick. When our tub arrived the setup was seamless, and the quality of the build is top-notch. The jets are incredibly powerful, offering a relaxing massage after a long day and the temperature control is spot on, keeping it just the way we like it. It’s perfect for unwinding with family and friends, or even enjoying a peaceful solo soak under the stars.
Not only does it look great in our garden, it’s also super easy to maintain. We have used it almost every day since installation, and it’s become an essential part of our relaxation routine. If you're considering getting a hot tub, I highly recommend this one—worth every penny!

Excellent customer service from pre sale through to post sale. Fantastic quality hot tub at a very reasonable price

Rick and Karen are amazing, we were new to the whole hottub experience and had no idea what we were taking on, in fact it was quite daunting but Rick but our minds at rest and was more than happy to answer all the questions we had before purchasing. It is very clear after speaking with Rick that this is more than a job, he is very knowledgable and has been very helpful with aftercare advice. If you are considering buying a hottub then I would highly recommend talking to Premier Hot Tubs! Thanks again Rick & Karen!

Prompt delivery amazing service and quality hot tub currently writing this whilst soaking in the bubbles good quality

We purchased a hot Tub from premier Hottubs after being badly let down by another supplier.
Their attention to detail from order, to delivery through to after installation support was excellent.
I would highly recommend this company

After a lot of online research we decided to purchase out hot tub from premier hot tubs, admittedly the TV was a deal swinger but now we have taken delivery and had some use I feel it's safe to leave honest feedback. The quality of this hot tub is impressive, it's a well designed area with lots of powerful jets and luxury features, we opted for a special order colour which we love (grey marble effect) The tub maintains its temperature during use very well too. The service has been exemplary with all questions answered and top communication during the process from enquiry to subsequent delivery. I would 100% recommend premier hot tubs to anyone considering them.

Superb service and delivery of our lovely new hot tub. Rick was fantastic in giving advice on the setup, use, and maintenance of the hot tub and despite having delivered to us in sub-zero temperatures was keen to make sure we were completely happy before heading on his way.
We also had some questions after the delivery that were swiftly answered, and throughout our experience Premier Hot Tubs has been great, including with a recent purchase of the WiFi control module, which we really should just have ordered at the outset.
The hot tub itself is a really solid unit. We had left our ‘old’ hot tub at our previous house despite only being a few years old, but this one has already proven to be a more powerful and much better built tub, having comfortably maintained a 38°c temperature through freezing temperatures and seen use several times a week.
Of the few downsides, I would say that whilst it is well insulated, the energy use is high, using 13-18kwh of electric per day (that’s up to £5 of electric!). Thankfully we can offset that demand against our solar panels, and it will obviously go down in spring / summer, but for most people I imagine you’d not want to run it at full temperature through the coldest weather.
Whilst the tub is insulated, and we have the additional ‘winter’ cover, but I can see plenty of scope for much insulation to have been built in to the sidewalls and base. It’s something I’m probably going to investigate for next year (warranty permitting) by putting some 30-40mm PU board on the inside of the sidewalls. I’ve not tested it, but I’m not entirely convinced the winter cover is doing much for thermal performance, but it does offer protection from the weather. The foam on the inside of the cover tears very easily at the seams - I was warned about this needing gentle handling, but the wind caught it when I was putting it back on one night and it split at the bottom down one side. Nothing a bit of gafffer tape won’t fix, but not great for only having had it 3 weeks.

Overall we’ve been delighted with the service from Premier Hot Tubs, and hope this will continue over time through servicing / maintenance etc. The tub is solid, and despite a few odd quirks on the electrical connection side (needs a 32mm gland and earthing terminal is before the gland) looks to be well built. As with other tubs we’ve used, the valves can stiffen up, but are easy to maintain, and with some straightforward care and maintenance I’d expect the hot tub to last many years to come.

Very happy with Premier Hot Tubs. Very efficient service. They were very helpfuly with any queries I had. Delivery organisation was well laid out and they followed up with some very helpful how to videos to help setup the tub. Would highly recommend them.

Great value and quality tubs. Returning customer. Staff helpful with any questions I have had.

Hello,

We were hot tub / spa first timers and were completely overwhelmed by the variety of choices and options available. We did our “research” by visiting local garden centres and businesses around Kent but couldn’t get a handle as to what we actually wanted, when considering the cost of some hot tubs / spas.

Completely by accident we stumbled across Premier Hot Tubs, and are so glad that we did! Karen was probably fed up with our endless telephone calls and emails but honestly nothing was ever too much.

Don’t get me wrong we were nervous about an online business and due to distance not being able to visit their showroom but those worries were wasted energy.

Thanks to Karen we ordered our hot tub the “Tahiti” and it was delivered in August 2024. Installation was simple and Rick was great help.

We have waited a while to post a review as we wanted to make sure there were no issues with the tub. Needless to say, it’s been a great addition, works perfectly and no faults, well apart from not being able to keep the kids out!

In summary, if you are going to buy a hot tub or spa, do not go anywhere else. 5* service from Karen and Rick, great value for money and a very very happy customer. Thanks Karen and Rick!

We searched for a while online to find the best product for the best price. And these guys won by a mile. Really happy with the product and the after sales are brilliant.

Flawless, the performance and quality is great, Premier Hot Tubs are great to communicate with too, any issues or questions are met with a prompt response
A lot of people said you’ll hardly use it, I’m in it weekly now and even more in summer, also everyone says they’re super expensive to run, we have left ours set to 38 degrees 24/7, electric bill has maybe increased £7/8 a week, nothing but great things to say all round

I found Premier Hot Tubs fantastic website online and what a fantastic decision I made by choosing them. They are professional and knowledgeable The whole process from placing the order to delivery and then after sales has been second to none. Thank you very much!