PRIMERENT Avis 

We got a great servive of Camilla Ekman very professional and serviceminded.

Avete auto splendide e Camilla è fantastica e professionale
Complimenti !!

Wonderfull cars, friendly and professional service

Ni har väldigt fina bilar, och bra service!

The Porsche was incredible. Camilla and Luigi made the pickup and drop offs smooth and easy!

Ho preso a noleggio diverse super car da questa azienda e la mia esperienza è stata sempre ottima .
Auto sempre nuove e pulite , consegna e ritiro puntuale , driver preparati e cortesi .
Un ringraziamento particolare per Federica , Camilla e Luigi.

Great experience with a luxury car rental. Camilla and the team were great and the meet and greet service was so convenient

Auto ecccezionali, gentilezza del personale e rutiro e consegna sempre puntuale un particolare merito e gentilezza a Federica Cattaneo

Great service. Very seamless and convenient. Team was super helpful through out the process.

And they have a great selection of vehicles.

The cars were as advertised, in great and clean condition. They were delivered on time by friendly and exceptionally helpful staff.
We had a great experience with Primerent.

The booking was easy. The pick up in Pisa and the return in Naples was excellent. The car was great, everything exactly as agreed.

Great experience.
Efficient service, delivery, and communication.
New and clean cars.

I travelled to Nice, they delivered the car directly to the airport with a driver at 10 PM, and also when we flew back they took the car from the airport back. Excellent car, excellent service, good price, professional. I highly recommend this company.

Gaetano and his colleagues are fantastic. The service level is great: they were very flexible when we needed to extend our rental due to a flight cancellation let alone the convenience of having the car delivered and picked up where most convenient. Speaking about: the car we rented was immaculate and almost spanking new, let alone well spec’ed.

Highly recommended. Thank you.

Auto nuova, consegna in aeroporto e ritiro in albergo. Servizio al top ! Decisamente consigliato

The entire process was very well handled. From booking to actually returning the car, everything went very well.

Servizio impeccabile
Vero lusso e comodità consigliatissimi

Esperienza perfetta, il modello che mi è stato consegnato era esattamente quello richiesto. Cordialissimi anche per quanto riguarda l’assistenza.

The pick-up experience was horrible. You pay a lot of money for these rentals, and they claim to be a 'prime' rental experience. Not in our experience.

We got married in Italy and rented a luxury car for 4 days. After our wedding we drove the car to our hotel in Rome for the start of our honeymoon. Months in advance we communicated the pick-up point for the car to be the location of our Rome hotel. We should have been contacted by the driver that would pick up our car within 24 hours in advance of the pick-up. We didn't hear anything.. So half an hour before we would reach our pick-up point we decided to stop the car to contact the general number and ask if everything was still good, if they were still gonna be at the discussed pick-up point at the time we agreed. After a bit on the phone they gave us the number of the driver that would pick up the car. So we messaged him if everything was still good, and he said he hoped he could make it on time as he just heard that he would be picking up the car... we were a bit early at the pick-up point, and we couldn't really park the car as it was a hotel in the centr of Rome. One stayed at the car in the road while the other one already brought our luggage to the hotel, where they told us, wait you are with the car?? You cannot drive here, it's a restricted zone, you will be fined...

We had never driven in Italy before so we had no idea there where all these restricted zones in Rome. Prime Rent, didn't give us ANY information about this and when we contacted them to say that we felt they should have informed us, as they knew the pick-up location, they told us they couldn't possibly be required to keep up with all the pick-up locations of the custommers... No, but a simple warning or disclaimer when we agreed the pick-up point, like "Beware, some zones in Rome are restricted, check if your location is in one of them", would have sufficed! Our location was only 600 meter away from a good location outside the zone, we could have just agreed to do that!

The driver who picked up the car told us he has seen the same problem before and he had told Prime Rent of it, and that normally he would give the warning when he contacted the custommer 24h in advance, but he just got the notice half an hour ago (when we called..).

So yea, a lot of stress and a fine that they refuse to take responsibilty for to start our honeymoon, great job Prime Rent... Don't go with them please.

We have just returned from Italy on a 14-day self driving trip (7 of us). Primerentcar.com was absolutely fantastic. We rented an automatic Mercedes V-Class. A Primerentcar staff met us at the airport arrival terminal and we got our car at kerbside. We arranged to meet another Primerentcar staff at a time of our choosing at the departure terminal and dropped off the car at kerbside again. Everything else was done via email and via WhatsApp with Katia. Couldn't ask for better luxury car rental. I was so pleased I am looking around to post positive reviews for them.