Princesshostelamsterdam Avis 

⚠️ **Terrible experience – bed bugs and no refund**

I booked **Princess Hostel Amsterdam**, but after discovering evidence of **bed bugs**, I decided **not to stay at the hostel at all**.

I immediately contacted them and provided **clear photos and a video as evidence** of the bed bug problem. Despite never staying at the hostel and providing evidence of the issue, **I was never given a refund**.

This is extremely disappointing and unacceptable. I paid for accommodation that I could not use because of a serious hygiene concern.

**I am asking for a full refund of the amount paid.** I should not have to pay for a room I never stayed in, especially after providing clear evidence of the problem.

I strongly recommend that travellers **think twice before booking this hostel**. Based on my experience, I would **never book or stay here again**.

Terrible place. Very dirty and worn down. Worst of all I got bedbugs from them. Still fighting to get rid of them bedbugs. Terrible place!!

DO NOT STAY HERE. I really wish I had read the reviews before booking. Place riddled with bed bugs, dirty bathrooms, everything really old and broken and unhelpful staff that said I had to complain via email and they wouldn’t give me a refund.

På dette hostel fik jeg bedbugs/væggelus af at sove i deres senge, noget som kan koste rigtig mange penge hvis man bringer det med hjem og er utroligt irriterende at have.
Både sengene og værelserne var utroligt små og uhygiejniske.

Der var utrolig små og dårlige toiletfaciliteter hvor man ikke kunne sidde på toilettet uden at få døren i hovedet, og der var ikke noget at tørre hænder i med mindre man ville købe et mikroskopisk håndklæde for 6€

Køkkenet var ulækkert og alt for småt og de havde stortest ingen køkkenfaciliteter så som bestik eller tallerkener.

Gæsterne der boede der var underlige typer der snakkede i tåger og var svære at omgås med.

Alt i alt en utrolig dårlig oplevelse, der var utrolig klamt og beskidt over det hele. Ville aldrig bo dette sted. Det er et mirakel at de kan få lov til at holde det kørende.

ALDRIG BO DETTE STED🆘🆘
Ville ønske jeg kunne give minus stjerner!!! Dette er det mest forfærdlige rædselsfulde sted jeg nogensinde har boet. Jeg har set fængsels celler jeg hellere vil bo i. Mig og mine veninder var i fuldkommen chok. Værelserne var slet ikke rengjort og dynerne blev opbevaret på et meget beskidt gulv ude i gangen hvorefter sengene blev redt med dem. Der var udtværede dyr og blod på væggene overalt og der kravlede dyr i min seng hele tiden. De dyr fandt jeg så ud af der var væggelus da jeg kom hjem for der fik jeg mig en dejlig overaskelse med røde bylder overalt som kløede og sveg så meget jeg aldrig har oplevet noget værre i mit liv. Vi har måtte betale for medicin og kremer og 6.000kr oven i det for skadedyrsbekæmpere. Nu er det 14 dage siden jeg kom hjem og har endnu pletter overalt. Måtte sygemeldes i en uge og ringede til vagtlægen en aften da jeg vitterligt følte jeg skulle dø. Vores dejlige MANDELIGE roomie (vi var tre piger der var sammen) lå i min seng flere gange selvom vi bedte ham om at lade vær og var virkelig ussel. Udover det var der ingen gardiner på vores værelse så vi kom dejligt tideligt igang med dagen da vi blev vækket kl. 06 med solen lige i smasken. Der er ikke noget sted du kan have dine ting og der er så lidt plads at du ikke kan gå rundt på værelset hvis de ligger på gulvet. Der var koldt vand i bruseren og du følte dig næsten mere beskidt end da du gik derind når du kommer ud. Der var intet jeg kan påpege som fungerede ved dette hostel, flere gange kunne vi ikke komme ind på vores værelse da nøglekortene på ingen måde virkede så vi måtte ned i receptionen og få dem fikset hver gang vi skulle ind. Der lugtede af råddent mad hver gang man trådte ind og det var generelt nogen meget sketchy typer der boede der. Hvis du gerne vil have traumer for livet så vælg dette hostel:)

El peor hotel de mi vida!!! En este hotel la limpieza es lamentable no han limpiado en su vida! Se limitan a cambiarte las sábanas, me alojé 5 días y el penúltimo vi que mi cama estaba llena de chinchillas o garrapatas, se lo dije al hotel y me dijeron que harían algo y solo cambiaron las sábanas, al volver a mi país fui al médico y me dijeron que tenía sarna!!! Lo cogí en este alojamiento. Antes de irme pedí una hoja de reclamaciones y no me la dieron les escribí 3 correos y no me contestaron a ninguno!!!!
Voy a seguir tomando medidas al respecto y llamaré a sanidad de Amsterdam para que lo tengan en cuenta y cierren ese lugar infestado de plagas y enfermedades !
Encima jo se puede adjuntar imágenes en sus comentarios !! Por que si no verían la realidad de ese hostel

I stayed at The Princess Amsterdam hostel on 03/08/24 and I got bitten alive by bed bugs. I was in a lot of pain and I felt very uncomfortable. This hostel has a history of bed bugs and they don't seem to deal with the issue and continue business as normal. I have contacted management three times by email and twice by phone and I didn't get a response at all for an apology or a reply regarding getting a refund. The management at this hostel doesn't care about their guests. My trip was ruined as my friend wouldn't allow me to stay at her house afterwards and I paid 200 Euros to fumigate my suitcase, staying in Amsterdam while I was trying to deal with the issue, and, buying medication for my skin because I felt like I was on fire because the bites were so sore. My advise is to stay away and pay extra money at another hostel to have a positive experience.

We had to "evacuate from our room for hours due to "maintenance". the "kitchen" concist of a micro. Run down crackhole, dirty, unhygienic, and TERRIBLE. Do not stay here for the love of god! All the negative reviews are true. Nothing remotely good about this place.

This hostel is absolutely disgusting. The hostel heating system had been broken for 5 days out of the 7 days I stayed.

I was shivering with cold in bed every night and after 3 days of having to sleep in conditions as cold as the hostel room 105 I became ill after days and now home in the U.K with a chest infection and heavy cold and headaches none stop.

NO WAY SHOULD THIS HOSTEL HAVE BEEN ALLOWED TO OPEN AND LET PEOPLE STAY KNOWING THERE WAS NO HEATING IN THE ENTIRE HOSTEL.

I actually went and sat in the hallway down downstairs at times because it was a little bit warmer than my room. Wind was blowing through the side of the window frames on to me whilst I was in bed. Absolutely disgusting this was allowed, unbelievable.

Then when I was sick in bed the cleaner demanded I get out of bed so he could fix the bed sheets on the top bunk. I told him to give me 5 minutes and he said no. At this point I was highly frustrated and told him " no, I am not getting out of bed I am too ill".

The worst thing is I had planned this trip since last year for ADE in Amsterdam and meet up with friends from New York I haven't seen in many years and friends from the south of England also was there staying in another hostel. There was no Wi Fi for 4/5 days and I couldn't not get a good signal and missed 4 of the 7 events I had gone to Amsterdam to see at ADE and my friends could not contact me as I could never get signal and no wi fi.

The manner and conditions we had to encounter is no way legal and I will be taking this matter further and reporting it to news papers in Amsterdam to warn future travelers. I have contacted the hostel 3 times about this but all contact has been ignored.

The staffwas shockingly rude also apart from 1 member of staff, some guy at reception was friendly, everyone else was Dan right rude.

The bins also had not been emptied for days. There was even water on the floor leaking from somewhere.

What a disgusting and horrible experience I had at the Princess Hostel in Amsterdam. You completely ruined my trip and in the process I became ill because of the conditions.

Totally ruined the whole trip. I now also cant go into work due to my chest infection meaning I am even more at loss financially.

I would of left on the 1st day if I had more money.

The Hostel needs reporting to the health and safety and environmental health and to shut down until it has completely cleaned up and fixed the whole mess that it is operating in.

Martin H
Liverpool- England

Fraudulent photos. The place is a crack den. No space to open bags. Narrow hall ways. Showers stink of urine. Garbage bags left in hallway for the whole week I was there. Can’t even use the tiny little kitchen because they pile the dirty laundry up there.

One of the receptionists was a total b!tch to me and all my mates on individual occasions. Just asking a polite question and she went out of her way to be rude.

The cleaners do the bare minimum and don’t even empty the bins. Our 6 bedroom dorm stunk and there was no room to open bags.

The beds in our 2 bedroom dorm were terribly uncomfortable. Two slices of foam that just depressed when you sat on them meaning your neck was cranked on the oversized pillows. The bunk beds in the 6 bedroom crack hole dorm were easier to sleep on.

Plus the doors were all broken so you were woken non-stop by people in hallway.

Do not go here.

They won’t even entertain a refund either. Absolute hole.

SO DIRTY! Not fit for human stay. Toilets and shower are filthy and obviously not cleaned by staff. Please be ware that you will have MICE and RATS. After a night we found our bags nibbled through and breakfast eaten. SO UNHYGIENIC. In our room there was mouldy ceiling and wall too, not heathy to breath in. Not worth the price you pay. Do not understand how they are still in business. Please don’t stay here. Other hostel are definitely a better option.

This place is very very very dirty. Once i saw the room i left. I asked for a refund but they refused.

I complained about this and management took a very long time to reply.

Once they replied they did not answer my question at all. Instead they just said that they comply with Dutch law.

Avoid them, the hygiene levels are non existant. Management dont care.