Ordered some ink for my old PC printer. The website was very customer friendly and easy to find what I needed. I needed the order urgently to print some documents. Items arrived very quickly via Ro... Voir plus
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My ink cartridges arrived the next day, well packed and undamaged. They work perfectly in my Canon Pixma and are much cheaper than Canon's own brand. I'll always use Printerinks now as ordering is ea... Voir plus
I have used Printer inks for years now and always found their ink cartridges not only to be of quality but of good value. When I did previously have an issue Printer Inks were able to direct me to so... Voir plus
Absolutely despicable company. Advertise 2/3 days delivery. 9 days later not even dispatched. Emailed twice no reply. Online chat first few times no one there. Then full of out of stock excuses. Ha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Printerinks.com is one of the fastest growing ink and toner distributors in UK & Europe, offering the highest quality ink & toners to customers at factory-direct prices with FREE Delivery & Exclusive Buy 2 Get 3rd Free offers.
Coordonnées de contact
8th Floor, Capital House, 25 Chapel Street, NW1 5DH, London, Royaume-Uni
- contactus@printerinks.com
- www.printerinks.com
4,3
Excellent
22 k avis
A répondu à 9 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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10 days and counting waiting for an…
On 10th March I wrote
10 days and counting waiting for an order that the website advised would be with me in 2-3 days.
No useful feedback via chat or email so far.
Today, a full 22 days after lacing the order, the package arrives - pretty poor for a 2-3 day delivery.
I didn't recieve a tracking code, because I checked out as a guest. I raised the issue with Printer Inks several times and was consistently told I would get an update within 48 hours - I got NOTHING. I was even told that responding to the emails issues as a result of a "ticket" being raised would put the "ticket" at the back of the queue for investigation - bizarre.
In the meantime I ordered from elsewhere and got prompt delivery so now have an unwanted cartridge.
If I could rate this supplier as 0 stars I would
10 mars 2024
Avis spontané
Réponse : Printerinks.com
Hi David,
Thank you for your review.
We are so sorry to hear that you have not received your order and apologise. Usually orders are delivered within 2 to 3 working days and unfortunately you have provided your order details so we can look further into why this is the case. So please do contact us so we can assist you further with this.
If you have received your tracking email please follow the tracking webpage to see if there has been an attempted delivery or delay in delivery.
Kind Regards
John
A Disappointing Service
The website advised that an order acknowledgement would be sent. It wasn't. I complained a few days later as nothing had been received and the order was almost fulfilled a couple of days later. The free gift I had requested was omitted even though I had spent over £80. There was simply no mention of it. Printerinks has gone downhill badly.
26 février 2024
Avis spontané
Seemed straightforward
Seemed straightforward. Just hope it is actually an equivalent for my printer!
26 février 2024
Excellent service
What I wanted was available and arrived very quickly after I bought it.
26 février 2024
Really Speedy delivery Easy enough to reorder
Easy enough to reorder
Amazing speedy delivery
Thank you 👏🏻
27 février 2024
Failed to repay money owed
One of the items I ordered was not delivered because the company could not source it. But they took the money I had paid, and did not then repay me for almost three months. It needed repeated requests to do so. This is very poor customer service
5 mars 2024
Avis spontané
Réponse : Printerinks.com
Hi Evan Paul Silk,
Thank you for your review.
Our apologies that you did not receive part of your order on time. We always look to make our stock availability to be as accurate on webpage as possible. Unfortunately in this case a number of orders were made for the same item near enough at the same time and this did affect your order.
Usually stocks are amply high enough to cope with an issue like this and replenishment of the stock is usually very quick if an item becomes out of stock that we are able to meet the delivery schedule for our customers.
On this occasion there was an issue and we will of course look into ways in which this can be avoided in the future.
In the regards to the refund we always look to have a refund done within 10 working days maximum and usually meet this target in most cases in much faster time than this. If this was not met we do sincerely apologise.
Kind Regards
John
Nothing wrong this time
Nothing wrong this time - but historically other orders in the past 2/3 years have included one ink with a broken piece that rendered it useless, and another where all 3 inks were the wrong ones - a size too small that didn't fit.
I should have responded at the time, but too many issues distracted me, so I never did anything, just threw them away.
21 février 2024
Réponse : Printerinks.com
Hi Michael,
Thank you for your review.
We are sorry to hear that you had issues with cartridges in the past and apologise.
Usually cartridge issues can be fixed with simple trouble shooting that our team would be able to assist you with. If you ever have an issue please do contact us on 020 8181 4010(Monday - Friday: 9:00 - 19:00) or email us at contactus@printerinks.com as our cartridges are under a years warranty.
Kind Regards
John
Inks didn't work
Sorry to say the colour cartridge would not requnise my printer. Epson Xp-6105. The black and photo black work ok so it was just the 3 colours. The on line chat was very helpful. So am returning them for a refund.
22 février 2024
Safe sustainable prompt delivery
Very prompt delivery of two sets of HP printer inks. Minimal but safe packaging hence sustainable.
21 février 2024
good servoce
20 février 2024
no problems
21 février 2024
Good price,selection and quick delivery.
20 février 2024
All arrived on time and as requested
19 février 2024
Réponse : Printerinks.com
Hi Terry,
Thank you for your review.
We do apologise that your order was not received. The order was dispatched on time but unfortunately when delivery was attempted no one was available to take delivery and it was therefore returned to us.
We have since resent the order and it should be with you in the next few days.
Kind Regards
John
arrived on time and was as advertised
19 février 2024
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