Amazing pans, heat retention is second to none and gives the perfect sear to any meat. Ensure you do your research on how to use stainless steel cookware as cleaning can sometimes be an issue but, if... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement52 Festival Place, RG21 7BF Basingstoke, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and... Voir plus
L'entreprise a répondu
I would like to thank the person who assisted me in my purchase. She was very knowledgeable, informative & professional with a very friendly manner. I have used my new purchase once, with a great res... Voir plus
L'entreprise a répondu
Because the staff in the shop understood my requirement and really knew their stock and its ability’s. I came away the perfect size omelet pan for my size induction hob. Which is new to me and I did... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
52 Festival Place, RG21 7BF, Basingstoke, Royaume-Uni
4,8
Excellent
504 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Assistant very friendly and she told me…
Assistant very friendly and she told me about the 3 utility knives that were on offer. Love them
31 juillet 2025
Réponse de ProCook - Basingstoke
We're so happy to hear that our assistant was friendly and informative, and that you love the utility knives! Thank you for sharing your positive experience with us.
Réponse de ProCook - Basingstoke
We're glad you found our goods easy to view and that our service met your expectations. Thank you for your positive feedback!
It was really awesome experience.
24 juillet 2025
Réponse de ProCook - Basingstoke
We're glad you had such an awesome experience! Thank you for sharing your positive feedback with us; we appreciate it.
Réponse de ProCook - Basingstoke
We are happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback with us.
Very professional staff
Very professional staff and very knowledgeable people about your product.
23 juillet 2025
Réponse de ProCook - Basingstoke
We appreciate you sharing your experience with us! We're so glad to hear that you found our staff professional and knowledgeable about our product.
Réponse de ProCook - Basingstoke
We're happy to hear that our team was helpful and friendly and that you got what you wanted. Thank you for your positive feedback!
Basingstoke branch great and helpful…
Basingstoke branch great and helpful advice from the lady in charge
15 juillet 2025
Réponse de ProCook - Basingstoke
We're happy to hear that you had a great experience at our Basingstoke branch. We appreciate you mentioning the helpful advice you received!
Great customer service
Great customer service, knowledgeable and offered many choices.
8 juillet 2025
Réponse de ProCook - Basingstoke
We appreciate your positive feedback! We're delighted you found our customer service helpful and our team knowledgeable in offering you many options.
I found exactly what I wanted
I found exactly what I wanted. The price was reasonable and the service was exceptional.
A lovely shop to have a wonder around and fins exactly what you're looking for.
2 juillet 2025
Réponse de ProCook - Basingstoke
We're so glad you found what you wanted at a reasonable price, and that you enjoyed our exceptional service. It's great to hear you think our shop is lovely to explore!
Excellent array of professional cookware
Excellent array of professional cookware. Had what I wanted to purchase in store. Very friendly staff.
6 juillet 2025
Réponse de ProCook - Basingstoke
We're happy to hear that you found the professional cookware selection excellent and that we had what you needed. We appreciate your feedback regarding our friendly staff!
The store is well stocked and the…
The store is well stocked and the saleslady was very helpful and friendly. After sale guarantees on purchased product also a bonus!
3 juillet 2025
Réponse de ProCook - Basingstoke
We're glad you found our store well-stocked and the staff helpful. It's great to know you see the after-sale guarantees on our products as a bonus!
Great choice of cook ware
Great choice of cook ware! My entire family love your shop Thank you !
22 juin 2025
Réponse de ProCook - Basingstoke
We're happy to hear that your family loves our cookware selection! Thank you for your positive feedback; it means a lot to us that you enjoy our shop.
Réponse de ProCook - Basingstoke
We appreciate your positive feedback! We're so glad you found our staff friendly and helpful and enjoyed our good range of quality products.
pleasant and knowledgeable staff
pleasant and knowledgeable staff, great choice of stock, and what i wanted was in stock and clearly displayed.
Thank you, I will call again.
27 mai 2025
Réponse de ProCook - Basingstoke
We're glad you found our staff pleasant and knowledgeable, and that you appreciated our stock and its clear display. We appreciate your kind words and look forward to your next visit!
Excellent product
Excellent product, excellent, helpful shop staff who went out of their way to get the information wanted before buying product.
All our pans are ProCook, the quality is amazing.
23 mai 2025
Réponse de ProCook - Basingstoke
We appreciate your positive feedback! We're delighted to hear that our shop staff were helpful and provided the information you needed. We're also glad you find the quality of our pans amazing.
Réponse de ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent range of cookware
Excellent range of cookware, nicely presented and good value. I was also really impressed with the kindness of the staff as they looked after a visitor with additional needs.
7 mai 2025
Réponse de ProCook - Basingstoke
Thank you for your kind review! We are delighted to hear that you found our cookware range to be of good value and that you were impressed by the presentation. We are also very pleased to hear about the kindness shown by our staff to your visitor. We strive to create a welcoming and inclusive environment for all our customers. We appreciate you taking the time to share your positive feedback.
The assistant was very knowledgeable
The assistant was very knowledgeable, happy to advise and help.
1 mai 2025
Réponse de ProCook - Basingstoke
We appreciate your kind words about our assistant. It's wonderful to hear that they were able to provide you with the information and support you needed. We strive to offer excellent customer service, and we're glad you had a positive experience.
Réponse de ProCook - Basingstoke
We appreciate your kind words. We strive to make every shopping experience enjoyable for our customers.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.