Amazing pans, heat retention is second to none and gives the perfect sear to any meat. Ensure you do your research on how to use stainless steel cookware as cleaning can sometimes be an issue but, if... Voir plus
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Établissement
Changer d'établissement52 Festival Place, RG21 7BF Basingstoke, GB
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Lisez les avis des autres
We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and... Voir plus
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I would like to thank the person who assisted me in my purchase. She was very knowledgeable, informative & professional with a very friendly manner. I have used my new purchase once, with a great res... Voir plus
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Because the staff in the shop understood my requirement and really knew their stock and its ability’s. I came away the perfect size omelet pan for my size induction hob. Which is new to me and I did... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
52 Festival Place, RG21 7BF, Basingstoke, Royaume-Uni
4,8
Excellent
504 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Was a great experience.
17 novembre 2025
Réponse de ProCook - Basingstoke
We're glad you had a great experience. Thank you for your positive feedback; we appreciate it.
It was good within the store although…
It was good within the store although we were over charged nearly £100!
They were very quick to refund a few days later once we noticed and emailed pro cook.
2 novembre 2025
Réponse de ProCook - Basingstoke
We appreciate your feedback and are pleased the refund was processed quickly. We're sorry for the overcharge and any inconvenience caused during your visit.
Very helpful service
12 novembre 2025
Réponse de ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Again friendly staff with great service
10 novembre 2025
Réponse de ProCook - Basingstoke
We appreciate you letting us know about our friendly staff and great service; it means a lot to our team that you enjoyed your experience.
Réponse de ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy you liked our products and found our staff friendly.
All went well with my purchase
5 novembre 2025
Réponse de ProCook - Basingstoke
We're happy to hear that your purchase went well. Thank you for sharing your positive experience with us; we appreciate it.
Love the items in this shop.
9 novembre 2025
Réponse de ProCook - Basingstoke
We're happy you love the items! Thanks for your positive feedback; it means a lot to us and our work.
Great customer service
3 novembre 2025
Réponse de ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Knowledgeable and helpful staff.
Knowledgeable and helpful staff who were very thorough in their advice.
4 novembre 2025
Réponse de ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff was knowledgeable and thorough.
Grer shop
The shop assistant was very helpful. There was a good range of products, this allowed me to choose the item according to my specific needs.
3 novembre 2025
Réponse de ProCook - Basingstoke
We're so happy to hear that the shop assistant was very helpful! We appreciate your positive feedback regarding our good range of products that allowed you to choose according to your needs.
very attentive sales lady
29 octobre 2025
Réponse de ProCook - Basingstoke
We're glad you appreciated the attentive service. Thank you for your positive feedback!
Great selection of high quality…
Great selection of high quality products. Friendly staff.
We had opportunity to try out the item we wanted to purchase, and the young lady also gave us some useful advice.
30 octobre 2025
Réponse de ProCook - Basingstoke
We're happy to hear you enjoyed our great selection of high-quality products and found our staff friendly. It's great to know you were able to try the item and received useful advice. We appreciate your feedback!
Assistant not helpful at all
Assistant not helpful at all
When asked if have any flasks quickly pointed in direction to go didn't help at all was very brief and had to keep asking questions.
I have done sales and prefer warm friendly folk who go out their way to help like myself
1 novembre 2025
Réponse de ProCook - Basingstoke
Thank you for your review, we are sorry to hear and this and will pass your feedback to the store.
Réponse de ProCook - Basingstoke
We appreciate your feedback and are so glad that our staff was helpful to you during your visit with us, thank you.
Great customer service
Great customer service. The item I wanted was out of stock (it was on offer) so the staff in Basingstoke sourced the item to Bordon who reserved it for me and I picked it up a few days later.
25 octobre 2025
Réponse de ProCook - Basingstoke
We're happy to hear that our team's efforts to locate the item and reserve it for you were successful. Thank you for your positive feedback and for recognizing our customer service.
Very helpful member of staff
Very helpful member of staff, gave me good advice when I was unsure of best option of roasting trays to buy.
27 octobre 2025
Réponse de ProCook - Basingstoke
We're happy to hear that our staff member was so helpful and provided you with useful advice regarding our roasting trays. Thank you for your positive feedback!
Réponse de ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
New coffee cafetière
Decided to buy a coffee cafetière and found what I wanted straight away at ProCook. Helpful staff!
25 octobre 2025
Réponse de ProCook - Basingstoke
We're happy to hear that you found the perfect cafetière at ProCook! It's great to know our staff were so helpful during your visit. Thank you for your positive feedback.
Good attention and quality item
18 octobre 2025
Réponse de ProCook - Basingstoke
We appreciate your positive feedback on the good attention and quality item; we are so happy you are pleased with your purchase!
Excellent customer service
As ever the staff in the Basingstoke store were really helpful and ordered in the item I needed
17 octobre 2025
Réponse de ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and were able to order the item you needed.
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