Friendly staff. Happy to help out as I picked up the wrong pan so did a stress free exchange. I brought the stainless steel frying pan and honestly wouldn't buy any other frying pan. No need to keep c... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We went to get all the stuff we needed to fill a kitchen as we've just bought our first house. I just wanted to shout out Erykah from the Bluewater store as they were so helpful and made sure we got e... Voir plus
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... Voir plus
L'entreprise a répondu
just visited Procook Bluewater and bought new range of cooking pot, pans etc as changing over to induction hob .Your assistance was extremly helpful , knowledgable... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Royaume-Uni
4,8
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
ProCook always have quality products…
ProCook always have quality products that will last a long time.
14 septembre 2026
As always, the staff and service were impeccable. Well done .
As always , the service and staff
30 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
the saleslady talked with me and offer…
the saleslady talked with me and offer the items that 3for £10 and i bought them and it is very useful for me for cooking.thanks for her to remind me on a sales.
10 septembre 2026
Réponse de ProCook - Bluewater
We are so pleased to hear that our team member was able to point out our special offer and that your new items have been so useful for your cooking. Thank you for taking the time to share your positive experience with us!
As usual shop fully stocked and staff…
As usual shop fully stocked and staff very helpful
11 septembre 2026
Your assistant was extremely helpful
Your assistant was extremely helpful. I will definitely be back to shop at Procook Bluewater
10 septembre 2026
Very happy with our ProCook pans
Very happy with our ProCook pans. The member of staff that served me was so knowledgeable and helpful. She took time to explain each product, but I didn’t feel pressured to buy. Impressed with the quality, and happy that I bought them.
3 septembre 2026
I was looking for a perfect jar to fit…
I was looking for a perfect jar to fit my coffee pods in and as I was walking through Bluewater. The perfect one was in the window display, walked in and brought it straight away. The guy that served me was very friendly and welcoming. He wrapped my jar perfectly and it got home safely and I’m so happy with my purchase
5 septembre 2026
Good service and knowledge of products
30 août 2026
Love product
30 août 2026
The staff were friendly and very…
The staff were friendly and very helpful, the service was great as well as the item I bought.
2 septembre 2026
I love the pro cook frother and I love…
I love the pro cook frother and I love the service you get both in store and via customer service…. I would highly recommend this company……
2 septembre 2026
Avis spontané
AVOID THIS SCAM COMPANY!!! RUDE STAFF! BAD PRODUCTS
I bought some expensive knifes for a present. One of the knives was tried. The quality was very poor. It got tiny chips and dents from just 1 careful use. I was asked to return the knives. A very unpleasant and obnoxious so called manager at the Bluewater store has refused to accept the return. She was extremally rude. Did not want to hear me. Was constantly talking over me and called my behaviour threatening just because I would not stop talking when she was trying to shut me up by talking non stop over me. I have never experienced such rude service! It was appalling! I was shaken from this experience and will never come back to this shop and will make sure I tell EVERYONE I KNOW about this.
Oh and the reason she did not accept the return of the brand new knives - they had finger marks on them. Really.
The shop supposedly offers 25 years of warranty on these knifes. Which is an absolute lie. They chip and bent after 1 use and the company takes no responsibility for it and when you want to return their substandard products they come up with a ridiculous excuse and set off their rude staff on you!
I will through these knives away now. But I will make sure to leave plenty of reviews everywhere I can.
AVOID THIS SCAM COMPANY!!!
22 août 2026
Réponse de ProCook - Bluewater
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Happy Shopper
Very well presented goods and friendly, helpful staff….don’t usually get this in a shopping centre.
29 août 2026
Satisfied
As you walk into the store you get a cheery hello from the staff. They are helpful. I bought 2 fringes pans and a couple of other bits and got 20% off which made a good difference. The pans so far are really good
29 août 2026
A nice laid out shop enjoyed walking…
A nice laid out shop enjoyed walking around found something I liked
19 août 2026
good shopping experience at ProCook
The shop assistant is very helpful and the price of the goods is reasonable.
15 août 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.