ProCook - Bury St Edmunds Avis 

Staff were really friendly and helpful

A good quality range of products, well made and good value for money.

Excellent helpful staff!

As always, the very friendly and knowledgeable staff make the shopping experience a very good one

Great , friendly and professional service in store. The ladies very knowledgeable, thank you for your help

Staff very helpful and everything is value for money

Great choice of kitchen and dining ware. The glasses we purchased suited us fine. Most polite and helpful customer service.

Lovely shop & assistant was very helpful

Helpful, knowledgeable staff, with an excellent range of products.

Very helpful lovely shop

I visited the shop before, and a glass filter coffee maker caught my eye. I drove from Chingford to Bury St Edmunds to walk around and buy the glass filter coffee maker. I ended up buying some knives as well.

I asked the lady if they gave any discount, as I am a teacher and also have a Blue Light Card. She replied that they don’t offer discounts. As there was no internet, I couldn’t check at the time — not that it would have made any difference, as she did not seem interested in serving me at all.

When I came home and checked, I saw that ProCook does accept the Blue Light Card. I felt so angry, cheated, and disappointed by the way I was served.

A myriad of useful cooking items; everything from measuring spoons to serious pots and pans.
The young lady who served us was very helpful and it was a pleasure to shop here. So much better than the superstores.

Good variety of products for sale with range of price points to suit different budgets.

The staff in my local Cook shop are very pleasant and helpful, but not pushy. They always have a pot of a dish from which they offer you a sample to taste.

Best Products

I’ve bought sink protector mats in the past. They fell apart very quickly compared to old ones bought from another retailer. They were returned. They need better quality mats.

I bought a nonstick pan with great reviews on a third part website. Never tested the quality myself because they insisted on an email address for the warranty to kick in, as that’s the way they keep track of warranties. Not receipts but emails. So I was told.

I returned the pan immediately. Not appreciating another company collecting info they can use / sell on.

On the up.

The manager and salesperson were friendly and helpful. The shops are stocked well.

Very helpful. Excellent produce.

Just that it is not as expensive as I throught.