Helpfully I was left to browse, knowing that I could ask for help if required. Staff at payment very patient as on previous occasions. Would recommend as items are good quality. Lots of little ga... Voir plus
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Lisez les avis des autres
The manager in Exeter is amazing. Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers. As a family, we are on our second espresso machine... Voir plus
L'entreprise a répondu
I was determined to pick up a decent paring knife and the assistance in the Exeter store was absolutely brilliant - the lovely lady there listened to what I required and was instantly clear on my two... Voir plus
The sales assistant was very helpful, couldn't do enough to help me. Well informed about the product I was buying. Very friendly and made my shopping experience a pleasure.
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 28, 22 Princesshay, EX1 1GE, Exeter, Royaume-Uni
- 01392 712609
4,9
Excellent
536 avis
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Excellent service and knowledgeable…
Excellent service and knowledgeable staff very helpful
19 novembre 2025
Réponse de ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy you found our service excellent and staff helpful.
Super helpful staff
15 novembre 2025
Réponse de ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good service as usual
14 novembre 2025
Réponse de ProCook - Exeter
We appreciate your continued support and are so happy to provide you with good service!
Friendly helpful and knowledgeable staff
13 novembre 2025
Réponse de ProCook - Exeter
We appreciate you letting us know our staff was helpful, friendly, and knowledgeable; it means a lot to our team.
Brilliant customer service!
We visited the Exeter store looking for a new saute pan but we saw the Malmo Teardrop dinner service on display and decided to renew our old crockery. We wanted two sets of 16 pieces. The Malmo crockery is 'handmade', so the textured pattern on the plates and bowls is variable, with some imprints off-kilter and others quite faint. The staff at the Exeter store went above and beyond, taking every piece out of the boxes for us to inspect, and allowing us to change one or two badly-matching ones for those on display. We are really happy with our purchase, and it's all down to the help we received from the staff. One kind lady even helped my husband take the boxes to our car in Princesshay car park. Really excellent.
17 novembre 2025
Réponse de ProCook - Exeter
We're happy to hear that you appreciated the team's assistance with your Malmo Teardrop dinner service. It's great they could help you find the perfect pieces. Thank you for sharing your positive experience!
Great products
Great products. Assistant a bit vacant though! Five stars because the gear is good.
16 novembre 2025
Réponse de ProCook - Exeter
We're glad you appreciate our products! We'll address the service concerns you raised, and we appreciate your feedback. Thank you for your review!
Staffs attention to shoppers
Staffs attention to shoppers, staffs knowledge, quick fuss free purchases
15 novembre 2025
Réponse de ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our staff and quick purchases.
Good quality pans
Great set of replacement pans for our Airbnb property kitchen , good quality and look like new after each wash and dishwasher safe too ideal !
1 novembre 2025
Réponse de ProCook - Exeter
We're happy to hear that the replacement pans are a great fit for your Airbnb property! It's great to know that you find them to be of good quality, maintain their appearance after washing, and are dishwasher safe. Thanks for your feedback!
Réponse de ProCook - Exeter
We are happy to hear that our team member was so helpful and informed. Thank you for your positive feedback; we appreciate it.
Second purchase in two weeks as found…
Second purchase in two weeks as found excellent standard of goods and excellent customer service. Very helpful staff again and even allowed me to leave items in store while I continued shopping.
13 novembre 2025
Réponse de ProCook - Exeter
We're happy to hear that you've had excellent experiences with our goods and customer service during your recent purchases. We appreciate your positive feedback regarding our helpful staff and their assistance while shopping!
Réponse de ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I needed a new stainless steel pan and…
I needed a new stainless steel pan and opted for Pro cook.
Lovely shop in Exeter and Carlene greeted me at the till as i approached and asked if i needed help. She showed me the stock, helped me understand how to use it correctly so things don't stick. She was most helpful, friendly and courtieous. Would recommend ProCook Exeter.
6 novembre 2025
Réponse de ProCook - Exeter
We're glad you enjoyed your experience in our Exeter shop. It's great to know the team member was so helpful in explaining the best way to use your new stainless steel pan. Thank you for recommending us!
Réponse de ProCook - Exeter
We're happy you had such a wonderful experience! Thank you for recommending us; we appreciate your positive feedback.
Good range of roasting trays
Good range of roasting trays (better than anywhere else we looked in Exeter) and nice to get some money off because we spent over £50.
9 novembre 2025
Réponse de ProCook - Exeter
We're happy to hear that you found a good selection of roasting trays! We're also glad you enjoyed the offer for spending over £50. Thanks for your positive feedback.
Friendly helpful staff
1 novembre 2025
Réponse de ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Fantastic customer service
Sales assistant (sorry I didn’t get her name) was really helpful and not pushy!
She listened to what I wanted and gave me all the options available - nothing was too much trouble!
They even kept my purchases safe while we went off shopping and collected them on our return.
Purchase is of extremely good quality and value for money was incredible!
Thank you all round!!
5 novembre 2025
Réponse de ProCook - Exeter
We appreciate your positive feedback! We're happy to hear that our sales assistant was helpful and provided excellent service. It's great to know you're pleased with the quality and value of your purchase and that we could assist with your shopping.
Good selection of goods and reasonably priced
Good selection of goods and had what we were after, reasonably price with % discount depending on what you spent. Staff very helpful and accomodating.
4 novembre 2025
Réponse de ProCook - Exeter
We're so glad you found a good selection of goods at a reasonable price! We appreciate your positive feedback regarding our helpful and accommodating staff.
Réponse de ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Really helpful lady who served us in…
Really helpful lady who served us in the shop and very happy with our purhcase
29 octobre 2025
Réponse de ProCook - Exeter
We're happy to hear that you found our team member helpful and that you are very happy with your purchase. Thank you for your positive feedback!
Stainless steel saucepans…
The young man that served me was very helpful and knowledgeable about the saucepans I was buying. Gave me excellent advice.
2 novembre 2025
Réponse de ProCook - Exeter
We're glad you found our team member's assistance so valuable! It's wonderful to know the advice you received about the saucepans was helpful. Thanks for your positive feedback.
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