I ordered 12 of the olson range. They came well packaged but sadly four plates were chipped in transit. Contacted procook and Karen dealt with the issue fantasticly on a Friday with a great sense... Voir plus
Établissement
Changer d'établissementUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
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Lisez les avis des autres
We have a 15 year old saucepan that the handle fell off. ProCook changed the broken saucepan for a brand new replacement as part of lifetime guarantee.
We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... Voir plus
Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, Royaume-Uni
4,8
Excellent
895 avis
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I went to the cirencester branch
I went to the cirencester branch, a day after I went to Gloucester outlet both stores were immaculate, and the sales people were so very helpful, polite and smiled, that makes the difference. When I need more work stuff i know exactly where I'm going.
25 avril 2026
Réponse de ProCook - Gloucester
We're so glad to hear that you found both stores immaculate and the sales people helpful and polite. It's great to know that our service makes a difference and that you know where to go for your needs.
Réponse de ProCook - Gloucester
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Great company, love the products!
Great choice of products online.
Ordered two black cast iron casserole dishes. One shallow, one round. Great quality!
Arrived in pristine condition, at the allotted time.All packed with great care in environmentally friendly recyclable packaging.
Love the products .. will be buying more from this company!
11 avril 2026
Réponse de ProCook - Gloucester
We're happy to hear you found a great choice of products online and that your black cast iron casserole dishes are of great quality! It's wonderful they arrived in pristine condition, packed with care. We appreciate your feedback!
Réponse de ProCook - Gloucester
We appreciate you sharing your positive feedback regarding our very friendly customer service; we are so happy you enjoyed it!
Réponse de ProCook - Gloucester
We're glad you enjoyed it; we appreciate you sharing your positive experience with us. Thank you for your feedback.
Well stocked and laid out shop
Well stocked and laid out shop. Pleasant lady who served us.
19 avril 2026
Réponse de ProCook - Gloucester
We appreciate your great review! We're so happy you liked our well-stocked, laid-out shop and pleasant service.
Always excellent friendly service
Always excellent friendly service. I returned a saucepan lid. No question about replacing the item.
17 avril 2026
Réponse de ProCook - Gloucester
We're happy to hear that you received excellent and friendly service. We appreciate your feedback and are glad the saucepan lid replacement was seamless.
I love browsing & looking at the little…
I love browsing & looking at the little gadgets you have.
Also had a hand held milk frother I have been looking for.
19 avril 2026
Assistant was ultra helpful and found…
Assistant was ultra helpful and found exactly what we wanted ar a good price
19 avril 2026
Lovely lady assistant & extremely…
Lovely lady assistant & extremely knowledgeable & helpful
15 avril 2026
Friendly and helpful service
12 avril 2026
ProCook - Gloucester Quays Designer Outlet Outstanding Customer Service
The product purchased along with the professionalism of the staff initially with Leighton and subsequently with Klaudia made my experience what I would describe as Great. I was impressed the moment I walked into the ProCook Store in Gloucester Quay's. The selection of items on offer and the layout made my choosing the products I wanted easy.
From Pots and Pans, Cutlery, Baking Trays and ancillary equipment like Kitchen Scales to Spatulas.
But what adds more to the excellent products for me were the staff as previously mentioned Leighton and Klaudia, that said the other staff at work on the days I visited were as helpful and polite, the way they went about enriching my experience in their enviroment was inspiring, knowing when to leave me to peruse the items I was interested in and knowing when to be there for the extra knowledge sought about certain items.
Any issues that may have arisen were dealt with quickly and professionally.
A job well done and many thanks for the experience.
10 avril 2026
Value for money.
Needed a cast iron skillet/frying pan.
This did the job &at a very good price too.
5 avril 2026
Gloucester quays Pro Cook
Great experience shopping in pro cook in the Gloucester Quays. Very helpful and knowledgeable staff.
12 avril 2026
Helpful and Knowledgeable Staff member
The member of staff was very helpful and knowledgeable and was able to advise us on the best way to care for our purchase.
11 avril 2026
Excellent aervice
11 avril 2026
Réponse de ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Réponse de ProCook - Gloucester
We're happy you found valuable information and obtained what you desired! We appreciate you sharing your positive experience with us.
Very happy with service and product
Went into the Gloucester shop on Saturday asked a few questions about their healthy grill was happy with the answers. Ordered it and it was delivered on Sunday.
Only negative is lack of a cookbook. Would be great if ProCook brought one out
29 mars 2026
Purchased items for use in general.in…
Purchased items for use in general.in use for kitchen some of it I/we tried was useful.
4 avril 2026
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