Excellent advice from a very polite, friendly and knowledgeable lady gave us an in depth description of the multiple products we were considering. We then enjoyed a 20% discount when purchasing two li... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG Gretna, GB
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As I was browsing, one of the store colleagues approached me to ask if she could be of assistance. She then offered advice on products from personal experience and then left me to come to a decision.... Voir plus
L'entreprise a répondu
Asked for guidance on purchasing a knife block, member of staff talked us through all the sets and we absolutely have made the correct choice
Shop assistant very knowledgable and helpful. Also, after looking at so many toasters in other electrical outlets I found that ProCook now sells the only toaster which fits a normal slice of bread.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG, Gretna, Royaume-Uni
4,9
Excellent
1 k avis
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Very helpful staff member
Very helpful staff member, who gave us her honest point of view on which pots would work best for us, This was an upgraded set from my old pots from procook. I needed induction ones. These new ones are perfect.I would not go anywhere else other than the Gretna shop for my cooking utensils, Staff are always knowlegable friendly and helpful.
27 juillet 2026
Friendly and helpful staff
Friendly and helpful staff. Came especially to purchase at pro cook.
25 juillet 2026
They are an excellent company myself…
They are an excellent company myself and my husband use whenever we pop into Gretna. We have never had a problem if we had to exchange anything. The staff are great and always very friendly so the service is excellent as well. It’s one of these shops where you just can’t come of out without buying something.
18 juillet 2026
Great choices
Go to shop if you’re looking for kitchen items always a good price and plenty of choice. Staff always friendly and helpfull.
16 juillet 2026
Very friendly and helpful staff
6 juillet 2026
Been using ProCook for years and every…
Been using ProCook for years and every purchase has been first class. Why go anywhere else.
10 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Great service
The bottom came off my new saucepan. Couldn't have been nicer in the shop, got a replacement straight away. They had never seen anything like it, so just one of those things.
29 juin 2026
Réponse de ProCook - Gretna
We're sorry to hear about the issue with your new saucepan, but we're glad our team was able to assist you with a quick replacement. We appreciate your understanding.
Réponse de ProCook - Gretna
We're so glad you enjoyed our well-organized displays and found our staff welcoming and knowledgeable. Thank you for your wonderful feedback!
Very friendly staff and looked after my…
Very friendly staff and looked after my purchase while I went to have a look around the other shops
2 juillet 2026
Friendly staff.and great products.
1 juin 2026
Réponse de ProCook - Gretna
We appreciate your kind words about our friendly staff and the quality of our products. We're so glad you had a positive experience!
Favourite Shopping Experience
ProCook is my favourite shop at Gretna and last stop. Always come away with lots of new kitchen accessories. Customer service 5⭐️
28 juin 2026
Harriet was so helpful
24 juin 2026
A great visit to the Gretna outlet…
A great visit to the Gretna outlet store all items laid out in easy access to review a great selection of various products
The young lady sales assistant could not have been more helpful in price checking and advising additional products
All in all a great visit and some great bargains
27 juin 2026
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