The team were just excellent. Knowledgeable and willing to answer all our questions without making us feel stupid or rushed. We had planned to buy from a different shop but were so impressed with the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 20 209 The Westgate, OX1 1PE Oxford, GB
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Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... Voir plus
The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well... Voir plus
L'entreprise a répondu
Nick our assistant was extremely knowledgeable and seem to enjoy his work. Which helps when you are making a large purchase. I will definitely go back when I need something else for our home.
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 20 209 The Westgate, OX1 1PE, Oxford, Royaume-Uni
4,8
Excellent
384 avis
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The staff were very helpful
The staff were very helpful, helping me find the product I wanted .
20 juin 2026
Réponse de ProCook - Oxford
We're glad our staff helped you find what you needed. We appreciate your feedback!
A joyful adventure every time
Everything available. Great prices. Wonderful service. What more could you ask for?
15 juin 2026
Absolutely brilliant customer service…
Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we purchased the knives that suited our budget and needs making home cooking a pleasure.
14 juin 2026
Réponse de ProCook - Oxford
We're so pleased you received brilliant customer service and expert guidance on your knife selection. It's wonderful that our team's knowledge helped you find the perfect knives for your home cooking!
Réponse de ProCook - Oxford
We're glad our cheerful staff provided effective service.
good quality products
10 juin 2026
Good product & great service
7 juin 2026
I was able to find exactly what I…
I was able to find exactly what I needed. The kitchen knives were affordable, and staff was very helpful in choosing which knives a new cook needs.
30 mai 2026
Great service by a gentleman in store
Great service by a gentleman in store. Very knowledgable, helpful and funny, lifted my spirits during shopping experience in Oxford
21 mai 2026
The team at Oxford Westgate were super…
The team at Oxford Westgate were super helpful, kind and polite. I walked in a few minutes to closing time but never did I ever feel rushed or made to 'hurry up we are closing." My questions were well answered and I walked out a happy customer.
26 mai 2026
Réponse de ProCook - Oxford
We are so glad to hear our team provided such a helpful and kind experience, even near closing. We appreciate your positive feedback!
Réponse de ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Oxford
We're so glad you enjoyed our amazing, quality products!
Very polite Assistant in the shop
Very polite Assistant in the shop.
Gave me some good advice and how to care for my purchase.
23 mai 2026
Réponse de ProCook - Oxford
We're so glad our assistant was polite and provided helpful advice for your purchase. Thank you for your kind words!
Amazing customer service ✊
23 mai 2026
Very helpful staff 👏
Very helpful staff 👏 loved my diamond knife steel I brought been looking for one for ages.
Great service.
23 mai 2026
Réponse de ProCook - Oxford
We're delighted to hear our staff were helpful and you found the perfect diamond knife steel! We appreciate your kind words.
Lovely frying pan…
Firstly it's such a lovely shop,so much choice. I found Nic who served us so helpful. I was after a new frying pan. I didn't know which one then Nic went through them all. Not pushy at all just really helpful.
I've used it for the first time today, so far so good. I intend to follow the cleaning instructions. Hopefully it will last a good few years. Thank you.
23 mai 2026
Réponse de ProCook - Oxford
We're so glad you enjoyed your visit to our shop and found such a great selection! It's wonderful to hear our team member provided such helpful assistance with your frying pan choice. We hope it serves you well for many years to come!
Great customer service
Great customer service! Products layout is well done and your eyes just wants more as you move along. A number of items were on offer, such good value for money!
12 mai 2026
Réponse de ProCook - Oxford
We're so pleased you enjoyed our customer service and product layout! We're glad you found great value in our offerings.
Very quick service keen to help
6 mai 2026
Réponse de ProCook - Oxford
We appreciate your positive feedback.
Fantastic customer service in store and online!
Went to the ProCook store in Oxford to buy a set of knives, cutlery, and a chopping board. Excellent service from the two staff members in there who were very knowledgeable and helpful. When I got home I unpacked the cutlery set but didn’t use it for a few days. When I used it I noticed one of the teaspoons was faulty. I couldn’t return to the store in the near future so I contacted customer service by email with a photo of the fault and my receipt. Alison quickly sent a new cutlery set within a few days and said I could keep the original set as spares so I didn’t need to return them! Fantastic service from Alison. Would happily continue using ProCook.
4 mai 2026
Avis spontané
Réponse de ProCook - Oxford
We are so pleased to hear about your positive experience with our team members and the excellent service you received. It's wonderful to know that we could resolve the issue with your cutlery set so efficiently, and we appreciate you sharing your feedback. We look forward to continuing to serve you.
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