We wanted a new bread knife, specifically for sourdough bread. The lady who assisted us, I think her name was Donna, was so knowledgeable and helpful. She showed us three different options at differen... Voir plus
Établissement
Changer d'établissementĐường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA Plymouth, GB
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Lisez les avis des autres
Always a great experience in a Pro Cook shop... helpful staff, demos if needed and well-laid out displays. Staff pointed out that I could buy two cutlery sets at a very large discount, which was idea... Voir plus
Popped in the shop to see the saucepans I was interested in after receiving an email with 20% off. I assumed it was an online discount and after mentioning the discount I was informed it applied in sh... Voir plus
L'entreprise a répondu
Great shop experience! Donna helped hugely in choosing the right item for us, which turned out to fit our needs perfectly. Her knowledge and enthusiasm was awesome. Experience tempered only by the r... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Đường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA, Plymouth, Royaume-Uni
- 01752 270724
4,9
Excellent
436 avis
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Needed a knife and sharpener for…
Needed a knife and sharpener for chopping veg. Staff member in Plymouth branch was really helpful and knowledgeable and happy to advise and give a demonstration of the knife in action (on some veg , not me) . 16 quid for a German steel chopping knife which is really really good and guaranteed for 25 years. I'll be 82 by then so that should suffice. Recommend a visit. Good shopping experience.
18 juillet 2026
The lady that served us had exceptional…
The lady that served us had exceptional customer service. No pressure, and very knowledgable.
22 juillet 2026
Received very warm welcome from Donna…
Received very warm welcome from Donna and came away very satisfied customer.
20 juillet 2026
Store looks great
Store looks great, full and welcoming
Staff always so pleasant and helpful
11 juillet 2026
Friendly knowledgeable staff in…
Friendly knowledgeable staff in Plymouth store. Great products too.
18 juillet 2026
Great Service
We chatted with Donna in the store - she was really knowledgeable about the products and really helpful. Love our new pots and pans 😊 Thank you Donna
18 juillet 2026
Had such a lovely experience in store
Had such a lovely experience in store! Donna was a delight! Will definitely be back!
18 juillet 2026
I always find something in ProCook
I always find something in ProCook whenever I pop in the shop in Plymouth! The staff are great and the products are well made. I love my ice cube tray and it has been in use throughout this latest hot spell. So easy to use and fill. Love it.
8 juillet 2026
Got what i wanted
Got what i wanted , pros and cons of alternatives explained by the staff .
Happy 👍
16 juillet 2026
Always a great place to shop
Always a great place to shop. Great quality products, great variety, great prices, really helpful staff.
14 juillet 2026
Packs into the large roasting tray
Packs into the large roasting tray. Lovely colour and ideal for my new kitchen …. Can throw out all the other oven paraphernalia!
3 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Elite range non-stick saucepans
Knowing we needed saucepans for an induction hob we actively went to the pro cook shop. The member of staff was was very friendly and helpful, knowing we really only wanted non stick pans, we were guided to two ranges. We made our choice to go for the elite range. I am looking forward to using them but I have only used one so far on one occasion but all went well and the cleaning of them was extremely easy. It's just the hob I have to get used to!
I would recommend to others the shop and how the staff were informative and friendly
7 juillet 2026
Réponse de ProCook - Plymouth
We are so pleased to hear you had such a positive experience at our shop and that our team was able to assist you in finding the perfect non-stick pans for your induction hob. It's wonderful that you're enjoying your new cookware and finding it easy to clean! We appreciate you recommending us.
Both times we have bought kitchenware…
Both times we have bought kitchenware in your Plymouth outlet have been good experiences. The staff were both helpful and knowledgeable.
6 juillet 2026
Réponse de ProCook - Plymouth
We're so pleased to hear you've had good experiences at our Plymouth outlet and found our staff helpful and knowledgeable. Thank you for your kind words!
Donna is excellent!
Donna (I believe her nametag said Donna but receipt says Erica) helped myself and my partner with finding the right pans! She was incredible with helping us differentiate between all the sets and what would best suit us, as well as answering all the questions we had. She is very knowledgeable and has a passion for what she does. Can't thank her enough! We had a small issue with one of the pans in which my partner went back to the store to ask about how was best to clean the pan (the pan had some weird staining after one use), she spoke to Donna again and Donna gave some more helpful advice, and if this didn't work then to bring it back for an exchange. Unfortunately we had to bring it back today for the exchange and the staff were so lovely and happily changed it for us. Thank you ProCook staff!
7 juillet 2026
Avis spontané
Réponse de ProCook - Plymouth
We are so pleased to hear about your positive experience with our team! It's wonderful to know that our colleague was so helpful and knowledgeable in assisting you with your pan selection. We're also glad that the exchange process was smooth and that our staff could resolve the issue for you. Thank you for sharing your kind words.
Réponse de ProCook - Plymouth
We're so glad you experienced great service and found our staff to be knowledgeable and helpful. We truly appreciate your positive feedback!
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