We wanted a new bread knife, specifically for sourdough bread. The lady who assisted us, I think her name was Donna, was so knowledgeable and helpful. She showed us three different options at differen... Voir plus
Établissement
Changer d'établissementĐường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA Plymouth, GB
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Lisez les avis des autres
Always a great experience in a Pro Cook shop... helpful staff, demos if needed and well-laid out displays. Staff pointed out that I could buy two cutlery sets at a very large discount, which was idea... Voir plus
Popped in the shop to see the saucepans I was interested in after receiving an email with 20% off. I assumed it was an online discount and after mentioning the discount I was informed it applied in sh... Voir plus
L'entreprise a répondu
Great shop experience! Donna helped hugely in choosing the right item for us, which turned out to fit our needs perfectly. Her knowledge and enthusiasm was awesome. Experience tempered only by the r... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Đường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA, Plymouth, Royaume-Uni
- 01752 270724
4,9
Excellent
436 avis
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Staff in the Plymouth branch are always…
Staff in the Plymouth branch are always super friendly and very approachable. Always on hand to help, demonstrate and advise. This is my new favourite shop.
6 juin 2026
Great products helpful but not pushy…
Great products helpful but not pushy advice, friendly , considerate staff
1 juin 2026
Great staff and great products
The staff were really friendly and informative. The products are such high quality and come in a variety of colours which is great for matching any kitchen.
9 juin 2026
Very welcoming with the staff and…
Very welcoming with the staff and helpful. It been a long time since I experience expert customer service. Make me want to buy from you again.
8 juin 2026
Helpful staff
4 juin 2026
Was great friendly staff always happy…
Was great friendly staff always happy to give advice on your purchase
6 juin 2026
Excellent service
3 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very helpful
Very helpful, remembered who I was from a previous visit. Showed me my options for a purchase
27 mai 2026
Réponse de ProCook - Plymouth
We're so glad we could assist you and that our team provided excellent options! Thank you for your kind words.
Staff are very helpful
Staff were very helpful and happy to provide any advice without pushing for a sale.
30 mai 2026
Réponse de ProCook - Plymouth
We're so glad our team was helpful and provided advice without pressure. We appreciate your wonderful feedback!
The assistant was very helpful in…
The assistant was very helpful in helping me decide on the knife sets, very polite and cheerful
30 mai 2026
Réponse de ProCook - Plymouth
We're so glad our team member was helpful, polite, and cheerful in assisting you with knife sets. Thank you!
Réponse de ProCook - Plymouth
We're so happy our staff was friendly, helpful, and knowledgeable.
Staff member extremely knowledgeable
Staff member extremely knowledgeable. Knew exactly what to recommend to suit my needs, including consideration of the weight of pans.
I bought a set of pans and also the Elite frying pan. I have been surprised that food sticks badly to the pan, though I thought I had seasoned the pan as recommended.
Frying an egg was hopeless.
I called in to Pro cook ( in another city) to ask about this. Again I received good advice from staff there. Staff are obviously so well trained and knowledgeable about the product they sell. The saucepans are very smart.
I hope the frying pan’s performance will match up to its high price. Time will tell.
23 mai 2026
Réponse de ProCook - Plymouth
We are so glad to hear about your positive interactions with our staff and their helpful recommendations. We also appreciate you sharing your experience with the Elite frying pan and the sticking issue. We hope its performance will meet your expectations over time, and we value your feedback.
Quality
My wife and I only entered pro cook looking for another outlet that used to be in this location. We began to browse anyway and a very enthusiastic member of your team gave us her undividdd attention. As above she was very enthusiastic and very knowledgeable about your range of products and the relevant levels of quality and price. Suffice to say we bought a set of cutlery and a couple of small items but will return when ready to make our next purchase.
23 mai 2026
Réponse de ProCook - Plymouth
We're so happy to hear that our team member provided such an enthusiastic and knowledgeable experience during your visit. We appreciate your positive feedback and are glad you found some great items. We look forward to your next purchase!
Réponse de ProCook - Plymouth
We're so glad our assistant was helpful and knowledgeable! Thank you for your kind words.
Great staff,new about the products that…
Great staff,new about the products that we wished to buy and gave very helpful tips .
23 mai 2026
Réponse de ProCook - Plymouth
We're so glad our staff was knowledgeable and provided helpful tips. Thank you for your kind words!
Great service and range of products
Mainly the proficient help the shop staff provide. We've been impressed on several occasions.
21 mai 2026
Réponse de ProCook - Plymouth
We're so glad our staff's proficient help has consistently impressed you. Thank you for sharing your positive experiences with us!
Very pleased
The shop is very well laid out and the staff are friendly and helpful. I can’t fault them at all.
17 mai 2026
Réponse de ProCook - Plymouth
We're so glad you found our shop well-organized and our staff friendly and helpful! Thank you for your kind words.
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Gave good advice and didn't try to push the more expensive items.
21 mai 2026
Réponse de ProCook - Plymouth
We're so glad to hear our team provided knowledgeable advice without pressure. Thank you for your wonderful feedback!
Great Staff....quality products...the…
Great Staff....quality products...the service was excellent.....love going here 👏 👍 👌
17 mai 2026
Réponse de ProCook - Plymouth
We're so glad you enjoyed our great staff, quality products, and excellent service! We appreciate your kind words.
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