You could write: “The staff were very experienced and knowledgeable. They took the time to demonstrate how to use the product properly, explained everything clearly, and answered all my questions.... Voir plus
Établissement
Changer d'établissementUnit SU1226, Ariel Way, W12 7GF London, GB
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Lisez les avis des autres
Today I ventured into the White City store of ProCook, there was a young gentlemen already explaining in detail about knives and their various differences to another customer which I was fully engaged... Voir plus
Was efficiently shown a few examples for what I wanted- and then I purchased exactly what I wanted at the right price point for me. Didn’t feel pressured to buy more. The member of staff was knowledg... Voir plus
L'entreprise a répondu
I went into the store in Westfield I I think I must have been served by one of the nicest assistants called Hamim he was so friendly & helpful…. Even reassuring me that he was confident my cake would... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit SU1226, Ariel Way, W12 7GF, London, Royaume-Uni
4,8
Excellent
638 avis
Demande des avis aux clients
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Réponse de ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Nice friendly and very helpful staff
Nice friendly and very helpful staff. Wide range of items sold. Reasonably priced
15 mars 2026
Réponse de ProCook - Westfield London
We're happy to hear that our staff was helpful and friendly! We're also glad you found a wide range of items at reasonable prices. Thank you for your feedback.
Fantastic experience and customer service
Fantastic staff, friendly and informative.
Was allowed to demo a knife before purchase, which was again accompanied by expert knowledge.
Great offers were available and with the warranty and to further that all products are made with long-lasting materials that hopefully should last a lifetime.
Edit: Unfortunately, one of my items was faulty once I returned home to use it. I called up the customer service team, and within 5 mins they had reshipped a new replacement. Happy Days!!
15 mars 2026
Réponse de ProCook - Westfield London
We're happy to hear that you found our staff fantastic, friendly, and informative. It's great you were able to demo a knife and that you found our offers appealing. We appreciate your feedback!
The staff were super helpful and guided…
The staff were super helpful and guided us to find what we needed.
14 mars 2026
Réponse de ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff was very helpful to you!
Prompt service
21 février 2026
I have only purchased it recently and…
I have only purchased it recently and used it couple of times. No issues.
Good size and grip is good.
4 mars 2026
Réponse de ProCook - Westfield London
We're happy to hear that you are having a good experience with the product! We appreciate you taking the time to share your positive feedback with us.
Very helpful without being pushy
8 mars 2026
Réponse de ProCook - Westfield London
We appreciate you letting us know our staff was helpful without being pushy; it means a lot to our team.
Charming and helpful service.
7 mars 2026
Réponse de ProCook - Westfield London
We appreciate you letting us know our service was charming and helpful; it means a lot to our team.
helpful staff
staff was very helpful and polite, he helped me to find the items that I wanted.
4 mars 2026
Réponse de ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and polite during your visit.
Réponse de ProCook - Westfield London
We're happy to hear that our knives met your needs perfectly. Thank you for sharing your positive experience with us; it means a lot!
Helpful and polite staff.
Helpful and polite staff.
Good value for money .
Good quality items.
28 février 2026
Réponse de ProCook - Westfield London
We appreciate your positive feedback. We are so happy you found our staff helpful and polite and liked our good quality items and value for money.
Good products and good service
Good products and good service
A****************************
23 février 2026
Réponse de ProCook - Westfield London
We're happy to hear that you had a positive experience with our products and service. We appreciate your feedback and thank you for sharing.
Customer service was first class
Customer service was first class. Needed to replace side plates that my little children had broken and they don’t sell them on their own so the great person in store found me some leftover ones and let me have them. The next thing I need for my kitchen will be from them.
21 février 2026
Réponse de ProCook - Westfield London
We're happy to hear that our customer service met your needs! We appreciate you sharing your positive experience and are so glad we could help with the side plates. We look forward to assisting you with your future kitchen needs.
The lady was fantastic
15 février 2026
Réponse de ProCook - Westfield London
We're happy to hear that you had a fantastic experience. Thank you for your positive feedback; we appreciate it.
Pro Cook have a great range of quality…
Pro Cook have a great range of quality products.
14 février 2026
Réponse de ProCook - Westfield London
We appreciate you taking the time to leave us this great review. We are so happy you enjoy our quality products.
Réponse de ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Réponse de ProCook - Westfield London
We're happy to hear that you had a great experience with our service and baking tins! Thanks for your positive feedback.
Amazing service and really helpful
12 février 2026
Réponse de ProCook - Westfield London
We appreciate you letting us know about our amazing and helpful service; it means a lot to our team that you are pleased.
I bought a cooking set and the staff…
I bought a cooking set and the staff were just amazing, really helpful! Very happy with the purchase and with the overall experience!
12 février 2026
Réponse de ProCook - Westfield London
We appreciate you taking the time to leave us this great review. We're so happy to hear that our staff were amazing and helpful and that you are happy with your purchase!
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