Ordered online and in store. Products came quickly and safely online excellent quality I purchased more instore I called to check stock - a wonderful young lady was so helpful and when I arrived... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1001, Montfichet Rd, E20 1EJ London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I've been to the ProCook shop in Stratford, East London. The shop is very nice, with a good range of products. The staff were extremely helpful and fetched from storage some articles which were not in... Voir plus
Really great choice and value for money products at all price levels. We purchased a set of Nihon Knives. Great quality product, simply but well packaged in recyclable cardboard. We were encouraged... Voir plus
A lady called Anisa came up to me to offer help. I was looking for a Japanese inspired knife set for my uncles birthday and a board to match with it. She was super helpful in explaining the knives and... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Écrit par l'entreprise
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Coordonnées de contact
Unit 1001, Montfichet Rd, E20 1EJ, London, Royaume-Uni
4,8
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The shop is easy to navigate
The shop is easy to navigate. It was easy to find my peeler but it was priced too high in my opinion.
4 avril 2026
Réponse de ProCook - Westfield Stratford
We're glad you found the shop easy to navigate and locate the peeler. We appreciate your feedback regarding the pricing, and we'll certainly consider it.
Réponse de ProCook - Westfield Stratford
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Good advice given
1 avril 2026
Réponse de ProCook - Westfield Stratford
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Your sales man telling me the deals you…
Your sales man telling me the deals you have in store.
4 avril 2026
Réponse de ProCook - Westfield Stratford
We're glad to hear that our sales team member shared the deals we have available. We appreciate you taking the time to leave us feedback.
I went to the Stratford Westfield…
I went to the Stratford Westfield Branch. Great products, great customer service.
I would highly recommend it.
4 avril 2026
Réponse de ProCook - Westfield Stratford
We're happy to hear that you had a great experience at our Stratford Westfield branch! We appreciate your recommendation and are glad you enjoyed our products and customer service.
Cute store lots of very useful items
Cute store lots of very useful items! Customer service was great!
3 avril 2026
Réponse de ProCook - Westfield Stratford
We appreciate your positive feedback; we are so happy you found our store cute, our items useful, and our customer service great.
Very helpful staff and hand blender is…
Very helpful staff and hand blender is brilliant. Money well spent.
2 avril 2026
Réponse de ProCook - Westfield Stratford
We appreciate you letting us know our staff was nice, and that you had great customer service; it means a lot to our team.
The young lady who served me was…
The young lady who served me was lovely. Very polite, had a nice chat. I left the store thinking "aww, she was nice".
27 mars 2026
Réponse de ProCook - Westfield Stratford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that the young lady who served you was lovely and polite.
Réponse de ProCook - Westfield Stratford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
great purchase ..
great purchase ... products always really well made at very good prices ... staff always friendly & helpful ...
29 mars 2026
Réponse de ProCook - Westfield Stratford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were satisfied with our products, prices, and staff.
Lynn
Pro cook is a brilliant company and they have many excellent household wares. I have purchased many items from this company and find them very inexpensive and of a high quality.
22 mars 2026
Réponse de ProCook - Westfield Stratford
We're so happy to hear that you find our household wares excellent! We appreciate that you find the items you purchased inexpensive and of high quality.
Great advice and great service for your…
Great advice and great service for your staff, fantastic.
25 mars 2026
Réponse de ProCook - Westfield Stratford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our great advice and service.
Customer service was brilliant the girl behind who served us she was amazing at the time we got served actually I forgot her name but she was a brilliant customer service. Thanks to her.
The customer service was brilliant. The girl who served has she was amazing and brilliant customer service at the time on Saturday she was brilliant. You got a great stuff on Stafford and that Girl will serve us customer service brilliant thanks to her. We bought so much stuff there we spent so much money because of her and her customer service.
21 mars 2026
Réponse de ProCook - Westfield Stratford
We're happy to hear that you received brilliant customer service. We appreciate knowing that the team member's amazing service led to such a positive shopping experience. We value your feedback!
The employee in pro cook Stratford …
The employee in pro cook Stratford explained the item well and told us its benefits and how its made. When we started using its quality is really good as its mentioned.
23 mars 2026
Réponse de ProCook - Westfield Stratford
We appreciate you sharing your experience! We're so happy to hear that the employee explained the item well and that its quality matches what was mentioned.
Very helpful very friendly female…
Very helpful very friendly female member of staff helped me choose. 10/10 to her !
24 mars 2026
Réponse de ProCook - Westfield Stratford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was friendly and helpful with your choice.
Réponse de ProCook - Westfield Stratford
We're happy to hear that we could help you and that you found a good choice! Thank you for your positive feedback.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.