ProKit UK Avis 

189
TrustScore 4 sur 5

4,2

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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Had been let down badly by another company. Rang the sales team and they promised delivery within 12 days. True to their word the shirts were delivered to me in the time frame stated. Excellent custom... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have used ProKit UK for secondary school PE kit and football kit and have ordered each year for the past 4 years. The quality, service, and delivery time are all first rate. The communication with... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

What a real shame when items are defective, they use every tactic in the book to try and stop you sending the items back. First they offered £5 voucher off next order. After refusing this, they offere... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic service the young lad that served me in the Harold wood shop was very helpful making sure we got the correct sizes and also helping to get the correct fit goalie gloves for my son with some... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements de sport

Écrit par l'entreprise

ProKit UK are one of the UK's leading specialist retailers of football boots, goalkeeper gloves, training equipment, base layer and teamwear from major brands including Nike, Adidas, Macron, Joma and many more.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

189 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(189)

48 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent company

Had been let down badly by another company. Rang the sales team and they promised delivery within 12 days. True to their word the shirts were delivered to me in the time frame stated. Excellent customer service and speedy delivery, would highly recommend.

2 juillet 2026
Avis spontané
Logo de ProKit UK

Réponse de ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Noté 5 sur 5 étoiles

Great communication and service

I purchased personalised clothing for the football team I help coach. From initial contact through to delivery the experience was exceptional. Would highly recommend.

7 mai 2026
Avis spontané
Logo de ProKit UK

Réponse de ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Noté 1 sur 5 étoiles

Can't return, try every way possible to avoid refunding!

What a real shame when items are defective, they use every tactic in the book to try and stop you sending the items back. First they offered £5 voucher off next order. After refusing this, they offered £10 compensation and to keep the items. We don't want them as we are entitled to a full refund! Currently taking this further. Items sent were defective and they trying to save money and hassle their end, not ours! They ship these over from China and God knows where and when defective don't want to know at all. We have every right within consumer law to get a full refund including shipment fees when the items are not as described and defective. You've admitted they are defective and poor quality in your emails than your usual standard but it is not down to the customer to take the hit when you clearly need to check your manufacturing standards abroad.

8 juin 2026
Avis spontané
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Réponse de ProKit UK

Hi,

This is not a review for our website, it appears you have the incorrect company, our website is www.prokituk.com

Please can you kindly remove as this impacts our business.

Thanks

ProKit UK

Noté 5 sur 5 étoiles

OUT OF THIS WORLD

Absolutely first class service from start to finish with everything from ordering, payment, delivery time, regular updates and the quality of the items purchased. I wouldn't hesitate to place another order and would highly recommend this company. John UK

30 mai 2026
Avis spontané
Logo de ProKit UK

Réponse de ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Noté 5 sur 5 étoiles

PROKIT UK ⭐️⭐️⭐️⭐️⭐️

I’ve now made three orders from ProKit UK, and I have been extremely happy all three times. I had to return an item from one order, and the process was easy and refund processed timely. For another, the package was lost by the courier, and a new one was dispatched as soon as it was confirmed they had lot it.

The customer service is great and I will be ordering again. Thank you!

20 février 2026
Avis spontané
Logo de ProKit UK

Réponse de ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Noté 5 sur 5 étoiles

Excellent service

Excellent service! Easy to order for teams, quality printing and delivery is faster than expected!!!!! 5 ⭐️

18 février 2026
Avis spontané
Logo de ProKit UK

Réponse de ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Noté 5 sur 5 étoiles

Referee Kit

I am always wary of ordering kit from an online company that I hadn’t heard of. I read some reviews about this company and I felt that it was legitimate. I placed my order not expecting that my order would be completed until next week. This was communicated to me and I was happy to wait- very happy to have received the kit over the weekend! Very impressed!!!

31 janvier 2026
Avis spontané
Logo de ProKit UK

Réponse de ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Noté 5 sur 5 étoiles

Really Good Company to buy from

Helpful company who respond to enquiries almost straight away. The products are always made with care and are of good quality. Only negative they used DPD to deliver who are as much use as a chocolate tea pot.

12 décembre 2025
Avis spontané
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Réponse de ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Noté 5 sur 5 étoiles

Brilliant Pricing and Delivery

Bought replacement footballs at a superb price.
Web site navigation is excellent, with a wide range of items.
Delivery (free in my case) couldn't be any quicker.

I will definitely shop again!

16 décembre 2025
Avis spontané
Logo de ProKit UK

Réponse de ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Noté 1 sur 5 étoiles

Why do this

Purchased an item for £110, £116 with shipping and now they’re ‘refunding the item due to stock shortage, if there was a stock shortage why you it be listed and I’m not getting a refund for the £6 shipping which means I am basically down £6 for nothing

8 décembre 2025
Avis spontané
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Réponse de ProKit UK

Hi Carson,

We’re truly sorry for the inconvenience you experienced. Due to an exceptionally high number of Black Friday orders, our stock system unfortunately suffered a malfunction, causing some items to appear available when they were not. We fully understand how frustrating this must have been.

I can confirm that your refund was processed in full, including all delivery charges. Please refer to your refund confirmation email for the full breakdown, and if anything looks incorrect, our team will be more than happy to help.

As a gesture of apology, we’d like to offer you free delivery on your next order. Simply email us and our team will arrange this for you.

Thank you for your patience and understanding, and again, we sincerely apologise for the disappointment caused.

ProKit UK

Noté 5 sur 5 étoiles

Great Experience

Customer Service great!
Item arrived in the time advised.
The shop has everything you could need!

5 décembre 2025
Avis spontané
Logo de ProKit UK

Réponse de ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Noté 5 sur 5 étoiles

Excellent quality goods

Excellent quality goods. Although delivery is a bit longer than other sites, this is stated when placing orders so it should be no surprise. They delivered within the timescale given and email communication was very good. Many thanks for a good buying experience.

5 décembre 2025
Avis spontané
Logo de ProKit UK

Réponse de ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Noté 1 sur 5 étoiles

Not a nice experience

Not a nice experience at all the order was late arriving and when it did it was meant to be a surprise for my husband but when I opened it I ordered his usual size xxxl and it was extremely small and when I tried to contact people in both the store and emailed the online service the man in the shop wasn’t very nice at all which upset me and when I asked for a refund it was declined online the shirt was also made of quite a thin material for the price it has not made me confident to purchase anything else through this company I’m really really disappointed with the service given

18 novembre 2025
Avis spontané
Logo de ProKit UK

Réponse de ProKit UK

Hi Chris,

Thank you for taking the time to leave a review. We always take negative feedback seriously and investigate every case thoroughly. However, we do need to clarify the factual details, as the information in your review does not reflect what actually occurred.

Your order was placed on Tuesday 18th November at 5:11pm, and at the point of purchase you were quoted a delivery estimate of “Delivered on or before Wednesday 17th December 2025”. This extended timeframe is clearly stated online because the item you selected is a custom-made product.

Despite this agreed timeframe, your order was despatched within 2 working days, on Thursday 21st November at 2:52pm — 27 days earlier than the latest date you accepted during checkout.

Regarding sizing, a comprehensive size guide is provided on the product page to assist customers in choosing the correct fit, as sizing varies between brands. We strongly recommend consulting this before ordering, particularly for custom-made items.

With respect to your experience on the phone to our store, the retail store and the online shop operate independently and use separate systems. Store staff cannot access online order information. For this reason, when calling our telephone number and selecting Option 1 (Internet Sales), customers are advised to contact us via email so that online enquiries reach the correct department.

Your return request was declined because the item ordered is a custom-made product and therefore non-returnable, as clearly stated on the club shop homepage, product page, shopping cart, checkout, and in the Terms and Conditions you accepted when placing the order.

We appreciate all genuine feedback, but false or misleading reviews can be extremely damaging to small businesses such as ours, particularly when the verifiable order history does not support the claims made.

Kind Regards

ProKit UK

Noté 5 sur 5 étoiles

kits and traning gear

great service purchased home and away kits with woolly hats 10/10 service

1 novembre 2025
Avis spontané
Logo de ProKit UK

Réponse de ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

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