ProKit UK Avis 

189
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Had been let down badly by another company. Rang the sales team and they promised delivery within 12 days. True to their word the shirts were delivered to me in the time frame stated. Excellent custom... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have used ProKit UK for secondary school PE kit and football kit and have ordered each year for the past 4 years. The quality, service, and delivery time are all first rate. The communication with... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

What a real shame when items are defective, they use every tactic in the book to try and stop you sending the items back. First they offered £5 voucher off next order. After refusing this, they offere... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic service the young lad that served me in the Harold wood shop was very helpful making sure we got the correct sizes and also helping to get the correct fit goalie gloves for my son with some... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements de sport

Écrit par l'entreprise

ProKit UK are one of the UK's leading specialist retailers of football boots, goalkeeper gloves, training equipment, base layer and teamwear from major brands including Nike, Adidas, Macron, Joma and many more.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

189 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(189)

48 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Superb service

Superb service, quick efficient and great communication with no fuss and great products at good prices.

5 août 2024
Avis spontané
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Réponse de ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Noté 5 sur 5 étoiles

Great service from start to finish and…

Great service from start to finish and helpful 100% on the phone when I needed few extra bits I needed

16 août 2024
Avis spontané
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Réponse de ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Noté 5 sur 5 étoiles

Fantastic products

Fantastic products, customisation options and delivery time. Easy to us website too.

14 août 2024
Avis spontané
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Réponse de ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Noté 1 sur 5 étoiles

Poor customer experience

Ordered a pair of Puma Ultimate 7 soft ground football boots on 5/8/2024 for over £100- needed fairly urgently for start of season on 10th August. Received the wrong item on 7/8/2024. There is no phone number to call that is not a premium rate number. The return section of the online account states that the buyer is responsible for return postage. I would not be returning if the correct item had been sent out in the first place. It is a mistake on the sellers part to have sent out the wrong item and I am expected to pay to return in addition to paying for the wrong item to be sent out in the first place. I paid by credit card so will be raising a dispute unless ProKit UK can rectify their mistake by paying return postage for the wrong item and exchanging for the right one.

7 août 2024
Avis spontané
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Réponse de ProKit UK

Hi Louise,

We apologise for this happening with your order.

Our team emailed back this morning with a prepaid returns label and we have sent the correct boots out today via DHL and on a pre midday service to rectify the issue!

ProKit UK

Noté 5 sur 5 étoiles

Really helpful and responsive

Really helpful and responsive. Did everything they could to ensure my son received his shirt in time for his birthday. The shirt is of a high quality. He will be really pleased. Thank you!!

15 mai 2024
Avis spontané
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Réponse de ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Noté 5 sur 5 étoiles

Excellent service and products

Excellent service and products from start to finish. Was buying a referee kit and this company were cheaper and delivered quicker than any other company I looked at and the products were personalised with a badge. The socks got a hole in them a few weeks after purchase and the company sorted it out and issued a refund within a few days. Will use this company for all future needs.

30 mars 2024
Avis spontané
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Réponse de ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Noté 5 sur 5 étoiles

Very helpful with excellent…

Very helpful with excellent communication and went out of their way to help. Will definitely buy from this company again and would highly recommend them to friends and family

8 avril 2024
Avis spontané
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Réponse de ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Noté 1 sur 5 étoiles

Sizing poor

I ordered football shirt for my son, a medium as all his tee shirts are this size. Unfortunately when this arrived it fitted snuggly and really needed to be bigger. I was told when I asked that I was not able to change as it was made to order. I understand this but would expect to be ‘warned’ if an item comes up smaller than usual. I will not be buying from this company again

16 janvier 2024
Avis spontané
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Réponse de ProKit UK

Hi Pat,

Thanks for your review of us.

It’s a shame the product you purchase from us wasn’t quite the correct size.

As shown online, when ordering a product with an embellishment on, which your order was, we are unable to accept any exchanges or refunds.

The size guide on the product does show that Macron sizing comes up smaller to normal brands sizes, plus we also have a store in Harold Wood which is not too far from Maldon that we encourage customers to come into store to try on products to get the correct fit.

We hope you will shop with us in the future.

ProKit UK

Noté 5 sur 5 étoiles

Very fast service

27 février 2024
Avis spontané
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Réponse de ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Noté 5 sur 5 étoiles

Happy With Goods and Service

Purchased football boots and a football and I was happy with them both. The order arrived quickly with no issues.

11 décembre 2023
Avis spontané
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Réponse de ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Noté 5 sur 5 étoiles

Fantastic Service

I purchased a Grays Athletic Football Shirt, and paid for the standard delivery. The shirt arrived a couple of days later which was very impressive. Great quality shirt and great service.

6 décembre 2023
Avis spontané
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Réponse de ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Noté 5 sur 5 étoiles

Excellent service

Customised football gloves are excellent quality and value and shipped very fast. First class service

4 décembre 2023
Avis spontané
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Réponse de ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Noté 5 sur 5 étoiles

Easy to use and top quality

Easy to use and top quality. Ordered 15 shirts, arrived swiftly. Issues with graphics ironed out by supplier. Overall easy and enjoyable experience.

6 décembre 2023
Avis spontané
Logo de ProKit UK

Réponse de ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Noté 5 sur 5 étoiles

Excellent service

Excellent service. I email with a question and they responded straight away. I then placed my order and it arrived before the date ProKit had stated. Kit is a very good quality and personalisation looks excellent.

21 novembre 2023
Avis spontané
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Réponse de ProKit UK

Hi,

Thanks for your review of us!

We look forward to serving you again in the future!

ProKit UK

Noté 1 sur 5 étoiles

P Poor

It took a month for it to arrive, which is a joke when paying £6 for delivery.
When trying to call to find out where it was it was the sort of call that makes you want to punch yourself in the face - pressing options then it cuts out, start again, maybe after 25 minutes actually speak to someone.

21 octobre 2023
Avis spontané
Logo de ProKit UK

Réponse de ProKit UK

Hi, Thanks for your review.

All Club Shop orders are 14-21 working day delivery due to them being custom made items for your order.

Your order is then despatched on a next working day delivery via DPD which is at a cost.

Our phone lines for our Internet Department have been closed since September and their is an automated message, which states to email us your order number and enquiry and our response times are between 1-2 hours during work hours.

We hope this clears up any confusion and we look forward to serving you again in the future.

Noté 5 sur 5 étoiles

Great service as always

Great service as always. All my previous orders have been posted but this time I collected the items in person. If you get a chance to collect the items make sure you do, as it’s like Aladdins cave for football. I’ll be back!

16 novembre 2023
Avis spontané
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Réponse de ProKit UK

Hi, Thanks for your review and we are glad you are happy with our service! We look forward to serving you again in the future.

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