Prosperous Life Funeral Plans Avis 

Ref plan: GB300044506
After doing an online search on how to complain to Prosperous Life about lack of response to my previous emails, chasing up how to complete my ‘free WILL’, I am now aware that the company has gone into administration and policies are (hopefully) being transferred to Dignity. This is a notice dated June 2022. WHY HAVE I NOT RECEIVED ANY COMMUNICATION ABOUT THIS????? I have been making monthly payments into this plan but I have received no letter or email or voice message from anyone at Prosperous Life. WHAT IS GOING ON??!!

I am not happy with this company because I didn't want to transfer to the other company i would like my money back instead but there is no other option i canot a ford to loos this money but i have tried to phone but the phone line is dead. this problem is not my doing this is your fault we should have the right to do what we want to do with our policy

We were informed that Prosperous life were going into administration on 05/01/2023.This was followed up eventually by an offer to transfer our plans to Dignity life.This we cannot do because Dignity life will not meet the same conditions of the policy we agreed with Prosperous Life.The main reason being that we spend a good proportion of our time in Portugal and PL agreed that should one of us die in Portugal then all the monies paid into the plan would go to next of kin.DL will not accept this clause.We think this is a case of mis-selling by PL.Because of this we think we should be entitled to a full refund.It would be better if you could contact me by e-mail--- musgrove46@ymail .com

I have POA for my MUm and she has had this policy some time. She has been paying by standing order as its an old policy. I called for a balance to pay off the final balance, to find the company has gone into admnistration and I have had nothing about any transfers to Dignity. They haven't even messaged or mailed me to advise of that - they have MY address. I have been told that as its a old policy they will get round to it. What happens in the meantime? Surely its a matter of sending information to everyone. It should take long to send letters or emails from a database?

I hope to see the transfer information ASAP as thisis concerning and a worry as Mum had almost paid up on her plan.

I was in bed, very ill with Covid, when I received a call purporting to be from Prosperous Life, with whom I had a policy. I was not sure if this was a scam call, so I emailed Prosperous Life, adding that I am elderly, was very unwell, and that I was worried about the call being a scam. They did not reply, but I was too ill to follow it up.
What sort of people just totally ignore an email from someone seeking reassurance about a possible scam - someone elderly, ill, and clearly in some distress?
Three weeks later, feeling a little better, I emailed again, forwarding my first message and requesting an answer. I was told it had in fact been a genuine call. Why couldn’t they have just told me that earlier and saved me worrying?

Prosperous Life have now replied to my review to say they tried to contact me "multiple times." All I can say is that I received no phone call from them, no email, and I was here, did not leave the house as I was so ill. Funny, isn't it, that after reading my review, lo and behold, they did manage to contact me!

i was told i would get all my money
in 30 days if anything when wrong, it has now been from 28th feb 2023. and still get same answer, i try not to phone them and do everything by email as i am going to contact Martian lewis on his money program.

Can you guess why Propserous Life Ltd are in administration? Non payment of tax. HMRC has a priority order.
Total loss. Thanks so much.

Reading the last posts with a sinking heart.I too (since January 2023 )have received endless 'pest' phone calls from prosperous life trying to persuade me to engage in an 'estate planning service 'whatever that is . The calls became more and more threatening . no matter how I pleaded for them to stop phoning me until finally a man told me I would continue to get phone calls until I gave in 'as I had signed up for this service when I took my funeral plan out. ' So 'Daniel '-from Prosperous life =please stop sending out answers to complaints saying 'it was never our intention to upset -only offer a service/that the company that runs this service is 'an entirely separate sister company - when their opening remark is 'we are contacting you abour your funeral policy with us . '
Then I discovered that my funeral policy has been 'sold' to another company and that if I dont agree -I am no longer covered . This feels like blackmail -but I have no choice so pressed the 'change' button. Since then (2 weeks ago I have heard nothing from Dignity to confirm that I have been accepted by them -just daily emails from Prosperous Life saying if I dont act soon I will be without insurance. I am in despair .
Shame on you Prosperous Life . You have turned MY life into a nightmare of worry and and anxiety.I used MY life savings to take out a policy with you so my family would not be burdened after I had gone and now this.


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I have made a call today with regard to Dignity taking over a funeral i have paid in full years ago. I was told to sign the plan over even though there is no contract with them. I have been told it is an "As is" or "there maybe adjustments, such as doctors fee's being withdrawn from the plan and i will have to pay those now in the future"
This was not the contract between us. You not complying with FCA and having my plan bought out is NOT my choice, it is yours, yet, i will be penalised if i transfer the responsibility.
You need to step up and make sure your customers are at the very least left whole and not out of pocket.
You have made money by putting my money into a trust and have made interest from it.
I am still waiting for a call from a Manager with regards to these developments, this is a disgusting practise and i am stunned that after all the flannel you give about dignity, respect and trust you will afford the dying you dare to even suggest that customers are going to be expected to PAY THE PRICE for your poor business practise....
You have reneged on our agreement and i will be seeking legal advise.

Hi iam writing this on behalf of my elderly mum and dad that have tried to contact you several times a day about the policy ect mum has left several messages and nobody has got back to them,this is making her very ill with worry! Mr and mrs a simpson York somebody plz get in touch with them!

I was worried when I heard that prosperous were going into administration but only found out when I had details sent from Dignity and looking them up they seem to be a trustworthy Company. The only thing did worry me the part in the letter was that if I didnt accept transfer I would loose my money. Us older people worry and don't understand this.

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Following their having elected for Administration, I received initial advice that my funeral plan would be safe but by another company. I then received an email and text advising me that Dignity was that other company. Since then, I have received a text every day urging me to transfer immediately. Dignity advise me that I have another 3 weeks to do this. In trying to speak with Prosperous Life, I have been advised to ring Dignity. I did try one of their telephone options to speak to Prosperous about the correspondence I have received but again, I am told to ring dignity. I wanted to know what happens to my fund should I not wish to transfer to Dignity but I might as well try to get an audience with the pope. As Prosperous no longer regard me as a customer, they do not appear willing to speak with me. They are unable to provide what was promised, now they appear unable to provide customer care and service.

Prosperous Life has been taken over by Dignity and they have assured us there are no problems.

i paid into a funeral plan with your company for over 2 years. now i find out its just a scam. you will be hearing from my solicitor very soon

Absolutely disgusted with Prosperous Life as took 3 plans out last June 2022, paying over the 12mths, to just find out they are in administration!! They knew this from July last year, so why were they still taking out plans after that, now have the hassle of starting all over again, what a joke so mad 😠
Update to reply - I have had no phone call? Also I have emailed you & phoned loads of numbers to which they go to Dignity, who can't help with my questions! As you know it took me months to sort my dad's out to the final place that he wanted to now being back to square one as the the new company don't have his on their list (so frustrating) I just want all our money back now, and go direct with the local parlour. So if you can ring me that would be great (but I'm not holding my breathe)!

They've gone into insolvency , plans are being transferred to a company called Dignity funeral plan's.

I gave 1 star because it was the lowest, I wish you could give a zero rating.
I have been pestered by phone repeatedly by this company for estate planning after taking out a funeral plan. I have explained that I have already planned it with our solicitor. The calls are a very hard sell and they don’t take no for an answer. I agreed for a representative to call. He agreed that we didn’t any estate planning. Prosperous Life are still phoning us regularly despite his visit.
I wish I had never heard of this awful company.

My father had a funeral plan with your company. I called to find out the details and was told due to there being an outstanding balance I would need to settle this before I could take things further. I explained that I needed to go elsewhere and was told your cancellation fee was more than what my father had paid in and the money couldn't be transferred! So my dads plans and saving have been for nothing as you have kept it all!
Oh and then to top it all off you then dropped him an email to wish him all the best in the future even though he had cancelled his policy! For a company that deals with death you have made planning my dads funeral even worse!

I would not recommend this company and can see why you are going bust!

this is 2nd funeral plan ive taken out that has gone into adminstration even though i was assured by properous life they were safe, ive now lost money twice which i cant afford to lose thinking id have my funeral costs covered, im annoyed and very disapointed with the lies i was told to take out their policy.