Our claim for a front door which was defective on design and installation by a now bankrupt company was handled very professionally by "Installsure" claims handler Becks McKay. Our experience involved... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Insured with Installsure £100 excess fee.But how an excess fee comes into play when a window has been fitted upside down i do not know! Purely poor workmanship which is not a repair or accident so Ins... Voir plus
L'entreprise a répondu
Karan was very helpful and polite when discussing my query today. The matter was handled very quickly. Shame about the long wait before speaking ( hold music ), but Karan made up for that being so h... Voir plus
L'entreprise a répondu
Having worked with Installsure previously I knew it was the best choice for my own business. They are clear in the information they require and helpful in ensuring you know where you are in the proces... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Coordonnées de contact
40 Rushworth Street, SE1 0RB, London, Royaume-Uni
- installsure.co.uk
4,0
Bien
191 avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First Class Support
Our claim for a front door which was defective on design and installation by a now bankrupt company was handled very professionally by "Installsure" claims handler Becks McKay. Our experience involved first class support, guidance and a very prompt conclusion to effect a renewal. Our misfortune was dealt with so effectively. Thankyou.
8 mai 2026
Avis spontané
Réponse de Installsure
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Becks McKay was able to provide you with professional support, clear guidance, and a prompt resolution during such an unfortunate situation. Delivering a smooth and supportive claims experience is extremely important to us, and your feedback is greatly appreciated. We’re pleased we could help bring matters to a positive conclusion for you
Réponse de Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do !
Installsure Service
Having worked with Installsure previously I knew it was the best choice for my own business. They are clear in the information they require and helpful in ensuring you know where you are in the process. Karan specifically made our process seamless and was extremely professional throughout. We look forward to many successful years in partnership with Installsure.
1 mai 2026
Avis spontané
Réponse de Installsure
Thank you so much for your kind words and for placing your trust in Installsure once again. It’s fantastic to hear that your experience was seamless and that the process felt clear and well-supported from start to finish. Karan will be especially pleased to know his professionalism made such a positive impact.
We truly value your partnership and are excited to support your business in the years ahead. Here’s to many more successful milestones together!
The agent Becks McKay went out of her…
The agent Becks McKay went out of her way to help with the claim.
Although there was a lot of documentation that was needed, her requests were always explicit and it helped clear the claim quickly
25 avril 2026
Avis spontané
Réponse de Installsure
Thank you for taking the time to share your experience with us.
We're delighted to hear that Becks McKay provided such dedicated support while handling your claim. It’s great to know that her clear and detailed communication made the process easier to navigate, even with the amount of documentation required.
We truly value your feedback and are pleased that Becks’ efforts helped resolve your claim efficiently. We'll be sure to pass along your kind words to her.
Thank you again for choosing us.
Thank you Karan
Karan was very helpful and polite when discussing my query today. The matter was handled very quickly.
Shame about the long wait before speaking ( hold music ), but Karan made up for that being so helpful.
30 avril 2026
Avis spontané
Réponse de Installsure
Thank you so much for your kind feedback. We're really pleased to hear that Karan was able to assist you in a helpful and polite manner, and that your query was resolved quickly.
We sincerely apologize for the long wait you experienced before speaking with a representative. We understand how frustrating that can be. We’ll continue to work on ensuring we minimise delays in our services so that every interaction with Installsure is exceptional and memorable.
Your patience is greatly appreciated, and your feedback helps us continue to improve our service. Thank you again for taking the time to share your experience.
Great customer service
Great customer service , Very helpful and quick response once all information is supplied .
16 avril 2026
Avis spontané
Réponse de Installsure
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Insurance Claim
Claim dealt with efficiently. Not the quickest procedure and a couple of bad communications.
16 mars 2026
Avis spontané
Réponse de Installsure
Thank you for your feedback. We’re pleased to hear that your claim was handled efficiently overall, though we’re sorry to learn that the process did not meet expectations in terms of speed and communication.
We understand how important clear and timely updates are, and we appreciate you highlighting where we can improve. Your comments have been noted and will be shared with the team to help us enhance our service going forward.
If there’s anything further you’d like to discuss about your experience, please don’t hesitate to get in touch.
Extremely Strict Criteria for Claims
As many others before me have suggested, I would definitely recommend checking quotes to see if this company is listed as the insurers before accepting. Whether you accept the quote is of course your choice but (at the time of writing) 45% five stars vs 46% one stars should tell you something.
The status of the company I was making a claim for is listed on a Google search as voluntary liquidation, the owner had died, a liquidator has been appointed and the showroom is empty, which you’d think would be enough but as the formal process of completing the listing with Companies House had not been completed this was enough to decline the claim.
As many others have already pointed out Installsure will use absolutely anything to decline a claim.
8 avril 2026
Avis spontané
Réponse de Installsure
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to respond.
At Installsure, we aim to assess all claims fairly and in line with the terms and conditions of the policy. We understand how frustrating it can be when a claim is declined, particularly in complex situations such as company insolvency or liquidation. In these cases, we are required to rely on formally verified information, including official records from Companies House, to ensure consistency and compliance with regulatory requirements.
We recognise that circumstances like those you’ve described can be distressing, and we do not take claim decisions lightly. Each case is reviewed carefully based on the evidence available at the time, and where the formal status of a company has not yet been legally confirmed, this can affect the outcome under the policy terms.
We also take customer feedback seriously and are continuously reviewing our processes to ensure clarity and fairness. If you would like us to look into this further or discuss your concerns in more detail, please contact our team directly at claims@installsure.co.uk
Once again thank you for your feedback.
Excellent Company
Excellent from start to finish. Professional and courteous. Installsure sorted our insurance claims quickly and without giving us any headaches. Definitely worth using.
8 avril 2026
Avis spontané
Réponse de Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us !
A great company who listen and then…
A great company who listen and then proceed to correct the issues that I have with my windows. I couldn't wish for a better insurance company
24 mars 2026
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Absolutely terrible company
Absolutely terrible company. Unresponsive and ineffective! My window/door guarantee is worthless.
19 mars 2026
Avis spontané
Réponse de Installsure
Thank you for your feedback. We’re really sorry to hear about your experience and understand how frustrating this must feel. However, as outlined in the terms and conditions of the policy, cover is only applicable if the installing company has ceased trading , we are unfortunately unable to progress the claim under the guarantee.We recognise this may not be the outcome you were hoping for, and we are happy to review the claim, if the company circumstances change. If you would like us to look into this further or discuss your concerns in more detail, please contact our team directly at claims@installsure.co.uk
Becks handled my claim and ensured…
Becks handled my claim and ensured everything went smoothly, overall very happy with the service.
17 mars 2026
Avis spontané
Réponse de Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
services provide
12 mars 2026
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star review !
Demi was superb at guiding me through…
Demi was superb at guiding me through the process and keeping me updated on how the claim was progressing.
12 mars 2026
Avis spontané
Réponse de Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Constuctive and Timely
The process was simple, the interaction professional , constructive and timely .
20 février 2026
Avis spontané
Réponse de Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Claim process made easy by friendly…
Claim process made easy by friendly staff who were very helpful - Thank you.
6 mars 2026
Avis spontané
Réponse de Installsure
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Perfect company
I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she guided me all the way through the process. From start to finish she was fantastic. It was so easy to do when you have an advisor who was so patient. Thank you installsure for having such amazing staff.
4 mars 2026
Avis spontané
Réponse de Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Karen was very helpful
Karen was very helpful, very professional and quick to deal with my questions.
10 février 2026
Avis spontané
Réponse de Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do !
EXCELLENT Support & Advice from InstallSure
I have had to make a claim against a warranty insurance administered by Installsure & needed clarity on requirements. All in the phone contact with Adeyinka at Installsure was excellent
3 février 2026
Avis spontané
Réponse de Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Front door put right .
Yes . Very efficient. Both the lads doing the repair new
what they were doing . And more importantly .were clean
and tidy plus polite, So thank you very much.
23 janvier 2026
Avis spontané
Réponse de Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.