Always brilliant service from Mark and the team in Beccles. Very proactive and understanding of circumstances. They go the extra mile to get your car safe and back on the road in a prompt and courteou... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 & 3, Common Lane North, NR34 9BL Beccles, Beccles, GB
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Arrived early, did a bit of shopping in the supermarket next door, back less than half hour later and tyre changed and ready to go. Two great experiences in different ways in last few months.
L'entreprise a répondu
Ordered 2 tyres online which were fitted at Beccles garage - really speedy polite service. Literally in and out in 15 minutes. Excellent service
L'entreprise a répondu
Had a slow puncture they fitted me in at fairly short notice.On arrival I was dealt with straight away and within a minutes a puncture in the wall of the tyre was diagnosed so it meant a new tyre.Gave... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Beccles
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
Unit 2 & 3, Common Lane North, NR34 9BL, Beccles, Beccles, Royaume-Uni
- 01502 717885
4,6
Excellent
1 k avis
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All's well that ends well.
Had my car booked in for a Tuesday for both a Service and MOT. However when I arrived I was told that the MOT tester was ill and I would have to re book this for the Friday. Slightly inconvenient but not the end of the world and thankfully the car was passed.
Protyre telephoned me the following week essentially to apologise which is refreshing in this day and age. Thank you.
25 novembre 2025
Avis spontané
Réponse de Protyre Autocare - Beccles
Dear MR I M SURMAN,
We appreciate you taking the time to share your experience you had with our team at our Beccles branch.
We're glad to hear the matter was resolved and thank you for acknowledging our call to apologise for the inconvenience caused by rescheduling your MOT.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Alls well that ends well
Booked a service and MOT on a Tuesday but found out when I arrived that the MOT tester was ill and I had to wait until the Friday to get it done. Slightliy inconvenient but not the end of the world.
What made things a lot better was the fact that I got a call later on apologising for delay.
25 novembre 2025
Avis spontané
Réponse de Protyre Autocare - Beccles
Dear Ian Surman,
We appreciate you taking the time to share your experience you had with our team at our Beccles branch.
We regret the inconvenience caused by rescheduling your MOT.
We're glad our call addressing the delay improved the situation.
Thank you for your patience.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
The tyre service was prompt and good value.
I liked that the tyre service was prompt and good value. My previous "go to " place for tyres had closed in Lowestoft, so I was relieved to find a closer tyre outlet in Beccles. However, I did not really feel involved in any discussion regarding the choice of tyres available...I was basically told what tyres were to be fitted. It would have been better if I had been shown a range of tyres to understand why those fitted were the best deal for me.I am happy with the new tyres and would consider using Protyre in future.
26 novembre 2025
Réponse de Protyre Autocare - Beccles
Dear Daniel Hicks ,
Thank you for contacting Protyre. We are Happy to hear that your recent visit to our Beccles branch has been a positive one for you on however we are sorry to hear that the Tyre option was not explained to you.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Good friendly service.
Although I had to wait a bit longer than expected due to staff sickness.
The job was well done.
And I didn’t have to wait for my booking. I simply phoned through and got a slot for the next day.
Good friendly service.
26 novembre 2025
Shortage of staff
Booked in car for 4 brake discs and pads and MOT.
MOT not done as person off sick - understandably.
However spent 3 hrs for only 2 discs and pads change, as they ran out of time, as apparently very busy answering phone queries while doing the work. Staff shortage needs addressing.
22 novembre 2025
Réponse de Protyre Autocare - Beccles
Dear Dr.R Nair,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Beccles branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Thank You
Gave me an appointment at short notice and the price was lower than quoted - many thanks
14 novembre 2025
Supplied two new tyres and switched…
Supplied two new tyres and switched around for me, helpful and polite
12 novembre 2025
Réponse de Protyre Autocare - Beccles
Hello Matthew,
We would like to thank you for sharing your feedback regarding the service you received at our Beccles branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Beccles
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and explained everything…
Very helpful and explained everything to me and kept me fully updated
6 novembre 2025
The staff here were friendly and…
The staff here were friendly and efficient.
The choice of tyres and pricing was excellent.
My first visit but would definitely recommend.
5 novembre 2025
Réponse de Protyre Autocare - Beccles
Hello Will,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Spot on service!…
Very friendly staff providing an excellent service. Would highly recommend
5 novembre 2025
Sam with Golf.
What a professional service with a great welcoming attitude, i would fully recommend using them. My Golf had a flat tyre in which i visited the Protyre Autocentre in Beccles with no appointment made, the guys managed to accommodate me and replace the tyre at a reasonable price, but, overall the service was excellent and fast. Thank you so much.
27 octobre 2025
Avis spontané
Réponse de Protyre Autocare - Beccles
Hello Richard,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Sensitive Clio sensors.Ongoing tyre…
Sensitive Clio sensors.Ongoing tyre problem with my Clio.Chris and the team really patient with me constantly asking to re fill my tyres and this weekend it had a sensor replaced.
Would recommend Wheels and Tyres Beccles.
25 octobre 2025
Avis spontané
Réponse de Protyre Autocare - Beccles
Hello Deetsje,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Full Service completed to a high standard
Easy to book online and really efficient service. The team were really friendly and work was completed quickly and professionally.
22 octobre 2025
Réponse de Protyre Autocare - Beccles
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Easy to book tyres
Easy to book tyres, staff very polite, work started before time booked as we were early, very tidy workers, will use again
22 octobre 2025
Réponse de Protyre Autocare - Beccles
Dear Customer,
We appreciate you sharing your positive experience you had with our team at our Beccles branch
We're happy to hear that booking was easy, the team was polite, and the service was efficient.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
customer care - protyre
Poor customer service and availability…
Booked an MOT and it failed which was fair, I fixed the problems within 1 week and called to book a partial retest to be told they had no availability within the 2 week limit. I had to protest to be squeezed in late on a Friday with no other options. The whole conversation came across as abrupt and Rude which I did not appreciate.
20 octobre 2025
Réponse de Protyre Autocare - Beccles
Dear Stephen Wilson,
Thank you for bringing this to our attention and we are sorry to hear that your recent experience with our Beccles branch has not been a positive one for you on this occasion.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
The guy on the main desk i think it’s…
The guy on the main desk i think it’s mark is always very polite and friendly service with a smile as they say
20 octobre 2025
Réponse de Protyre Autocare - Beccles
Hello Roe,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Beccles branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Service, repairs & MOT
Good service and very clear pricing, used them about 4 times this year and they are consistently good.
20 octobre 2025
Réponse de Protyre Autocare - Beccles
Hello Duncan,
We would like to thank you for sharing your feedback regarding the service you received at our Beccles branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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