Protyre Autocare - Bushey Avis 

Efficient , cost effective MOT and service

Booked a service and MOT at Bushey. The MOT was done prior to service and was failed. Was advised that the repairs would cost more than the car was worth. I was advised to scrap the car. The service wasn't carried out. I thought it odd to carry out the MOT prior to the service given the whole point of the service is to fix things and ensure the MOT is passed!

One of the major faults was the windscreen washer providing insufficient liquid. I thought that was odd given I'd used it very recently so checked to find there wasnt enough liquid and once topped up it was all good. Another fault was no rear fog light which I did question the staff on given it had passed the MOT the previous year at this very garage - they said the previous guy wasn't as thorough etc. My car is imported so the rear fog light is in the cluster and accessed via an aftermarket switch, thus another thing failed that shouldn't have been! I therefore decided to get a second opinion to find that there was only two faults that was easily fixed - wheel bearings and a front position bulb needed replacing. The shock absorbers that also failed MOT were fine! It has now passed.

I had just had a baby (literally two weeks before this!) and had I listened to this garage I would be without a car stressing about financing another which isn't great normally but postpartum even worse! Huge part of me wonders if the outcome would have been different had a male taken the car in!

Nice people. Good service.

On 14th December 2024 my 81year old mum paid for her service and mot , collected her car and happily drove away.
At that point, she would have likley given a 5star review.
11 months later, having had a reminder from the DVLA her tax renewal date was approaching, she couldn't find her mot.
On Saturday November 8th 2025, she drove to the garage to obtain a copy.
On arrival she was shocked to find that the work she had paid for had never been done.
3 days later they have done the mot at their cost and a basic service too.
Now perhaps my mum should have checked the work had been done and insisted on seeing the mot, but she just trusted that what she had paid for had been done.
I've been in and asked for an explanation as to how this happened, especially given the seriousness and the potential implications.
So far, I havent had a call.
I wonder how many others, this may have happened too

This company does not answer the phone; they must be so busy they don't have time to answer the phone, also long wait to get any work done. This is the last time i am using them , the service just gets worse every year, time to move on to another garage, had better service at le cramer also in bushey

Brilliant in replacing my tyre for a good price and accommodated my being slightly late despite being super busy.
It was SO REFRESHING to have a pleasant conversation with the chap on the desk (Rees?) who has retained the ability to talk to people of all ages and backgrounds and this alone made the 90 minute round trip worth it in a time when people often don’t bother making an effort! Thank you

A helpful and prompt service.
Good communication.
Dust caps missing from 2 new front tyres!

I booked my car into Bushey Garage for an MOT, four brand new tyres, front wheel alignment, and a brake fluid change. I then received a call saying my car had failed its MOT on several issues — all of which I know were in good condition beforehand.
To make matters worse, my car was returned with visible damage, and despite calling repeatedly between 4:00 pm and 5:30 pm, no one answered the phone. I was also told I couldn’t have a printed MOT report and would receive it by email, but I’ve still received no proof that the MOT was even carried out, or that any of the work I paid for was completed — other than the tyre changes.
This has been a terrible experience from start to finish: poor communication, questionable MOT results, and a complete lack of accountability. I would strongly advise others to avoid Bushey Garage based on my experience.

Great customer service as always, prompt MOT.. could do with more staff over weekends.

2nd time for MOT , on time no waiting around

They are so helpful and understanding
Thanks

Always very, very polite service.

I took the car in there about four or five months ago and spent a lot of money and the car was left in a dirty condition.

True to their word when I had the MOT done last week they had the car cleaned for me.

My only complaint about the Bushey branch is it takes ages and ages to answer the phone

Apart from that excellent

Your staff at Bushey are always courteous and efficient, particularly Joe and Reece.

I am writing to express my disappointment with the recent Platinum Servicing, including MOT, that I booked at the Bushey garage. Having frequently used this garage for brakes and tyre changes in the past, I had always been satisfied with the service provided. However, this time, the experience was absolutely awful. At the end of the service, I was handed the keys to my car without being informed that it had failed the MOT. There was no indication that the garage had taken any remedial action to address the issue, leaving me with an unfit car that had not passed the MOT. Despite paying for the Platinum service, the paperwork provided was highly unsatisfactory. Most of the boxes that should have been ticked as evidence of the service being carried out were left completely blank. There are several pages of unchecked items, which should have been thoroughly reviewed and completed, in my view. I had a great deal of faith and trust in this garage, but this recent experience has seriously undermined that trust. It almost felt as if there was a complete lack of care and attention to detail. I may be mistaken in my analysis.

Only had an MOT but it was on time and staff were professional

Very disappointed with the service at Kipling today. I called yesterday to book in and was told they were free from 11am, had no other jobs, and could see me. I explained I had a leak. By 4:30pm I still hadn’t heard anything, so I tried calling numerous times but no one answered despite being on hold for ages.

Only 5 minutes after closing did I finally get a call back, telling me they couldn’t help and that I needed to see a specific mechanic instead. I was also told I had “a leak” but they couldn’t specify what kind, even after apparently running a diagnostic.

This was a complete waste of time and incredibly poor communication. I’ve been a loyal customer for over 5 years, but after this experience I won’t be returning. Sadly, looking at recent reviews, it seems this level of customer service has become a trend. Would not recommend.

All went exactly as expected - paid online, turned up on time and tyres replaced

Very convenient website. I ordered the tyres (which were very competitively priced) and booked in an appointment to have them fitted. Good service.

Efficient service. Always very helpful

Service is excellent staff very helpful and efficient