Protyre Autocare - Bushey Avis 

I have never experienced such poor treatment from a company as I have with Protyre (Bushey).

After they replaced my battery, my car became completely immobile. I was left stranded while staff at the branch played loud music, smoked, and eventually closed the shop, leaving me with no help or support. As a young Black woman, I felt completely dismissed, disrespected and discriminated against.

Since then, I have had to pay other garages and Mercedes-Benz themselves to diagnose and attempt to put right the damage caused. I have provided Protyre with evidence from the RAC and Mercedes confirming the issue stems from their work. Despite this, I have been pushed from one person to another, told to wait while managers go on holiday, and left without any resolution.

This has caused me huge emotional distress and financial loss, I rely on my car for work, and instead I have been losing income, spending money on public transport, and unable to carry on my daily life.

It is unacceptable that a national company has treated me this way. I want others to be aware of my experience before trusting Protyre with their vehicle.

Helpful service as always and very effecient.

I completed the online form requesting a quote for tyres and wheel alignment. I received the automated message stating that someone would be in contact within 24 hours..... 6 days later I am still waiting to be contacted!

Having now read some of the other messages about this particular Protyre centre on other sites, I should not be surprised.

What is the point on an online booking system that keeps customers waiting for over an hour for a "while you wait" appointment. No apology and a dismissive attitude from the guy on reception. In the end I had to leave the car and get a lift home.
The wheel alignment was carried out for the wrong model and I had to bring the car back for it to be corrected a couple of days later when I had a better experience.
In contrast, Holly was very polite and communicative.

Amazing team! Honest, reliable and efficient! Fantastic garage

The experience was faultless all ran smoothly and staff were very helpful

Excellent customer service from start to finish

poor fault finding.

Something was wrong with the cooling system in my car. Reece and the team had a look at it, and he got back to me saying a part was needed. He then tried hard to get it. When he couldn't, he gave me other options for how to get hold of it myself. He could not have been more helpful. Useful explanations and friendly service at every stage.

Good lads in this branch. Took a little. Over an hour to get my aircon recharged (a bit longer than I'd hoped), but accepted my Groupon code no issues, and I saw they were very very helpful to walk ins on the day. Would recommend

Great customer service

Booked in at 08:30 but car was taken in until 08:55. Attitude of mechanics.

Friendly staff, helpful with advice when asked questions and extremely knowledgeable..
I would recommend them to anybody

Nice cold AirCon, great price great service 5stars.

Great team and brilliant service. Repaired my tyre quickly even though they were very busy, kept me informed throughout. Would definitely recommend.

I have my mot and service done here and cannot recommend them enough. Always honest and explain everything fully. I trust them completely. Especially grateful to joe this morning for fitting me in for a tyre repair. Thanks guys...you're the best!

The chaps that work at the front desk are very knowledgeable and friendly and helpful and nothing is a trouble. Did great work on my car and kept me informed if everything they did.