Protyre Autocare - Buxton Avis 

Different branch,same issues.
Bought two tyres off Asda Tyres and arranged to have them fitted at Protyres Buxton on Wednesday 6th August. Arrived at my appointment time and tyres were fitted to the rear almost straight away. Watched the fitter doing them and noticed that he took the old tyres off and put the new ones on without cleaning the wheel rims. Thought they must just be clean so didn't say anything.
Few days later noticed my nearside rear was loosing a small amount of pressure. Today, Thursday 14th, I was near to Protyres Buxton so called in to get it sorted out. I told them that I thought it could be the valve on the tyre in question as it was a very slow leak. The fitter said he would sort it out for me. After putting it on the ramp,A different fitter started to check all my tyre valves then came back and said all of them were leaking. I found this very unusual as my display had only shown the tyre I went in for was loosing pressure. Told the fitter I was only concerned about the one I had come in about and he said ok and started the repair. While he was doing this, the first person I spoke to came up to me and told me they would have to charge me for balancing the wheel,I said to him why should I have to pay to have it balanced again as the problem should have been found when the tyre was fitted. At that point he changed his mind and said he would balance it at no cost.
I watched the fitter fitting the new valve and this time he did use a drill with wire brush to clean around the rim, obviously not done the week before.
While waiting to pay for the value I noticed the fitter going round my car doing the vehicle health check, found this a little strange as the week before they hadn't bothered. Paid for the valve and was told the invoice would be sent to my email.
When I got home checked the invoice and vehicle health check, all guestimated again. All done by eye again as per my previous experience with a different Protyre branch. Measured them myself and not one is correct.After my previous experience, I was contacted with regards to the guestimated figures and told they should be using measuring devices to be more accurate, obviously still not being done.
Protyre need to address the obvious lack of professionalism with these "Selecta" fitters as they are making your company look bad.

Josh was rude and very patronising towards me. He told me I needed my tracking done and I do understand that I need it doing, however I wasn’t willing to pay the extra on that day. He said to me “well don’t come crying to me in 3 months time when your tyres are bald” which I thought was completely unprofessional. I felt he was sexist and rude towards me because I was a woman and I will not be returning.

Quick polite kept me updated on progress

Booked in, tyre fitted on time, very helpful staff.

Professional, quick. Car ran a lot better after they suggested they check and fix tracking . 2 new back tyres at the right price.

No problems. Tyres in stock and fitted while I waited. Tracking checked reported on and adjusted Thanks.

Rang for appointment! Hour later, driving away with two new tyres fitted and balanced!

Really helpful staff, very informative and did a great job. Highly recommend

I would give 5 stars, but I didn't receive the phone call, as promised, when the car was ready, and had to call in to find out. My auto hold function on the automatic electronic handbrake had been disabled, causing me confusion, as I had never used the button that controlled this feature, believing it operated only the engine cut-out when stopped and waiting.

The staff were very helpful and gave me clear advice

Good work done, polite staff, excellent service

excellent service, attention and information.

Excellent and keenly priced regas.

Great service. Friendly, knowledgable staff. Fit me in the same day I called. Affordable prices. I'll definitely come back. My only, minor complaint was that there was a lengthy delay. I was advised it would take 30 minutes but the job took nearly three hours because of a backlog.

Received great service having my wife’s car a/c re-gassed. Would’ve been 5 but I was told they didn’t recover any gas which could mean the system leaks. Filled and tested and didn’t show any. But my wife is now worried about how long her car will be cold in the current heat period.

Needed an air con re-gas and this was easy to book online. Pricing was clear and very reasonable. The service was good and didn’t take long. Highly recommended.

Easy to book, dropped car off and left it with them, received phone call within the hour job done, even better got a discount so was cheaper than others locally

My 2nd visit with my Range Rover. I can't fault the Buxton branch.last time was for the aircon regass . Only took them 30mins now it's ice cold + a free car check on tyres and brakes