Protyre Autocare - Exeter-Sowton Avis 

770
TrustScore 4.5 sur 5

4,7

Apple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB


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Lisez les avis des autres

Noté 3 sur 5 étoiles

Customer Service - Awful, overly polite on welcome but then keep you waiting for an hour even after booking a time slot. Walk ins and trade seem to take priority. Actual Tyre Fitter - Superb, fri... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Yet another puncher, just turned up, the depot was busy but still they managed to fit me in within 2 hours Absolutely brilliant staff, nobody is miserable, As pensioners we just want a hassle/st... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ben was so helpful. Booked a tyre change and wheel alignment but my ordered tyres were not suitable for my car. Ben worked hard to find comparable alternative tyres, got them fitted by the team and wh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have not been here since it was Mid Devon Tyres, but the staff here at Protyre are absolutely fantastic and I will absolutely be recommending them to everyone! I booked my car in for a wheel alignm... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de pneus
  2. Atelier de prestations de freinage
  3. Magasin de batteries pour voitures
  4. Centre de contrôle technique
  5. Prestataire de transport automobile privé
  6. Prestataire spécialisé dans l'équilibrage des roues

À propos de Protyre Autocare - Exeter-Sowton

Écrit par l'entreprise

Écrit par l'entreprise

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Coordonnées de contact

  • Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, Royaume-Uni

  • 01392360022

4,7

Excellent

TrustScore 4.5 sur 5

770 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,7

Tous les avis

(770)

33 750 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Should have changed oil and filter but…

Should have changed oil and filter but when I checked still same dirty oil. Complete waste of time and money never again. Not had any response from protyre.

27 février 2026
Logo de Protyre Autocare - Exeter-Sowton

Réponse de Protyre Autocare - Exeter-Sowton

Dear Shaine Hole,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Noté 5 sur 5 étoiles

Puncture on way to work!

I was driving to work as a community nurse when my tyre started losing pressure. I called in at 08.30 and by 09.15 I was on the road again with a new tyre ( old tyre had a nail in it) so I was able to get to my patients. I was so relieved to be seen so quickly even though they were very busy!
They were all so helpful. THANK YOU!

27 février 2026
Noté 5 sur 5 étoiles

Excellent service

Turned up unexpectedly with car on back of recovery vehicle. Despite reception being incredibly busy and being fully booked, I was dealt with really quickly, in a friendly and professional manner, and only needed to leave my car until the next morning. This after a much bigger company had told me it would take them 4 days to change a single tyre. Excellent service, thank you so much.

19 février 2026
Noté 1 sur 5 étoiles

I recently had two tyres fitted at your…

I recently had two tyres fitted at your garage, for which I paid over £750. I was offered a wheel alignment as part of the service, but this was not carried out. Additionally, the tyre pressures were incorrect when I collected the car.

I picked up the car at 5:20pm, and was told that the machine had been switched off to add more air, and was simply advised to go to a petrol station.

Overall, this was very poor service and not what I paid for.

25 février 2026
Logo de Protyre Autocare - Exeter-Sowton

Réponse de Protyre Autocare - Exeter-Sowton

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Noté 5 sur 5 étoiles

5 ⭐️ Customer Service

Really great communication re customer service - 2 machines down and wait explanation /made to every customer

When clutch went, every help was given to assist me as fully as possible - greatly appreciated

17 février 2026
Noté 5 sur 5 étoiles

Always great service

Always great service. I use Protyre for all my vehicles. The Exeter Sowton branch has always been great and now the reception and wating area have been updated its a better place to wait for the work to be completed.

23 février 2026
Noté 3 sur 5 étoiles

Not my usual choice for tyre services

Not my usual choice for tyre services, but they was recommended by a friend. Had a single loose wheel taken in for a slow puncture, fixed the puncture no problem but it cost me hell of alot more than I expected. And what they charge to dispose of a valve... wow.
I will stick with my regular supplier.

16 février 2026
Logo de Protyre Autocare - Exeter-Sowton

Réponse de Protyre Autocare - Exeter-Sowton

Dear Customer,

Thank you for notifying us of your concerns regarding the cost. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Noté 5 sur 5 étoiles

Everything done professionally and as detailed on website when making booking. Good experience.

Good range of tyres on website which is easy to navigate and select your chosen tyres. Offers flagged on the site appear alongside various tyre options. Full details as to quality, noise and application are shown.
Booking slots are presented well and again easy to make you choice between location and time slot. Everything in place upon arrival and a call back to advise the vehicle is ready for collection.

6 février 2026
Noté 5 sur 5 étoiles

Great service

Great service. Went with a popped tyre, sorted within the hour. As a woman I always feel safe and trust them.

11 février 2026
Noté 1 sur 5 étoiles

Absolutely shocking

Wait time is a joke! Nearly 3 hours wait for one tyre. The staff in the office don’t seem to know what they are doing.
Couldn’t actually tell you who was in charge….
The staff in and out of the garage were constantly in and out and looked very overwhelmed with work as so busy. I think you need to hire more staff. Or the why you need 3 on the front and not lending a hand too the other staff when the wait is so long. Unfortunately that will be my last time and will be going elsewhere in sowton due to front of house and lack of staff. The time wait is a joke

9 février 2026
Avis spontané
Logo de Protyre Autocare - Exeter-Sowton

Réponse de Protyre Autocare - Exeter-Sowton

Dear Lauren,

Thank you for notifying us of your concerns. We are sorry to hear that your recent visit to our Exeter Sowton branch has not been a positive one for you on this occasion/

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

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