Had two tyres replaced (good discount vs one tyre) and asked for wheels to be rotated. Competitive price and work undertaken at the time booked online. Had spoken to the Manager (Chris?) the day befor... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRingwood Road, West Moors, BH22 0AD Ferndown, Dorset, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Booking done on line. Polite welcome. Requirments easily and quickly confirmed with choice of tyre company tyres. Expected work time indicated. Work started and was completed in time sugge... Voir plus
L'entreprise a répondu
Fantastic service from Chris and the team. I needed a few bits of work done as advisories after my MOT, and they fitted me in as soon as possible and carried out the work in a professional and hassl... Voir plus
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Good evening. I live in Ferndown and I always take my old Mercedes to the garage near me (Protyre), post code BH22 0AD. At this garage there is an exceptional mechanic (Tom), very nice and attentiv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de pneus
- Atelier de prestations de freinage
- Magasin de batteries pour voitures
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Prestataire spécialisé dans l'équilibrage des roues
À propos de Protyre Autocare - Ferndown Ringwood Road
Écrit par l'entreprise
Écrit par l'entreprise
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Coordonnées de contact
Ringwood Road, West Moors, BH22 0AD, Ferndown, Dorset, Royaume-Uni
- 01202 855450
4,9
Excellent
2 k avis
Demande des avis aux clients
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Staff very helpful and knowledgeable…
Staff very helpful and knowledgeable very good service, thanks.
17 août 2026
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Mike,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really happy with the service 👍👍
17 août 2026
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Alex,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare
It’s great to be able to make an appointment (and they’ve never been late for me). Staff are all very friendly and helpful and prices are competitive.
27 juillet 2026
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Ferndown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Easy to order
Easy to order, work was done in the timescale promised and the local cafe served a great coffee and bacon roll.
Price was good for the tyres and the discount for the tracking was very helpful.
Reception team were friendly too.
4 août 2026
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Pete,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service as always
Excellent service as always - always on time and always fit tyres quickly
12 août 2026
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Jimmy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service yet again for service…
Excellent service yet again for service and mot from team pro tyre @ west moors under the leadership and management of Chris Machem. Nothing too much trouble and friendly honest advice given at all stages of the process, can’t recommend them highly enough. Well done
10 août 2026
Avis spontané
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello John,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and accommodating staff
Very helpful and accommodating staff
Easy to speak to
10 août 2026
Poor customer service and questionable advice
I booked online for two new front tyres, front wheel alignment and an air conditioning regas.
When I dropped the car off, I was told by the receptionist that swapping the part-worn rear tyres to the front axle and fitting the new tyres to the rear "isn't done anymore". This surprised me, as it appears to contradict Protyre's own published safety guidance, which recommends fitting the newest tyres to the rear axle where possible.
I then received a call only about an hour later to say the car was ready. When I collected it, I was told the air conditioning system had a leak and would need to be inspected by an air conditioning specialist. Although I understood there was a leak, I expected the regas to provide at least some cooling. Instead, the system was only blowing warm air.
When I questioned this, the technician told me they knew the air conditioning wasn't going to work properly but carried out the regas anyway because I had already paid for it online. I found this very disappointing. If it was already known that the service would not achieve the intended result, I believe I should have been contacted and given the option before the work was carried out. After I raised my concerns they agreed to refund the £75 for the regas.
Overall, I felt the level of advice and customer service fell well below what I expected. The contradictory advice about tyre fitting and carrying out work they knew was unlikely to be successful left me with the impression that convenience was prioritised over customer care.
Update – 21 August: Following my original review, Protyre acknowledged my complaint and advised that a manager would contact me to discuss the issues raised. This was on 3 August. I have still received no phone call or further contact, despite being told that someone would get in touch.
I have now been waiting 18 days for the promised follow-up. Unfortunately, this has only added to my disappointment with the overall customer service and won't be using them again.
3 août 2026
Réponse de Protyre Autocare - Ferndown Ringwood Road
Dear Henry Parish,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Thippard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very easy booking and extensive stock
Very easy booking process with a large selection of available tyres from which to choose. Service on the day was quick and efficient with the welcome and handover completed in a friendly manner by the reception staff.
31 juillet 2026
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Mr Watts,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service. Very respectful, knowledgeable and friendly staff. I would highly recommend using this depot
31 juillet 2026
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Tejinder,
We would like to thank you for sharing your feedback regarding the service you received at our Ferndown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Hilary,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Roy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent
Excellent, helpful and accommodating service as always. These guys really know how to look after a customer.
17 septembre 2025
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Phil,
We would like to thank you for sharing your feedback regarding the service you received at our Ferndown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Mrs Loader,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good service with prompt attention to…
Good service with prompt attention to all details and advice as necessary.
3 août 2026
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Brian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service and price
Great service and price. Chris and Tom are always very friendly and helpful. Often get discount codes for tyres, service and MoT.
3 août 2026
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello Jeff,
We would like to thank you for sharing your feedback regarding the service you received at our Ferndown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good, honest service
Booked my appointment for a free check on my tyre pressure monitors via the website, which was easy to do. Manager and staff were straight on it whilst I enjoyed complimentary coffee in their clean, tidy, comfortable and friendly waiting area. Manager did me a generous discount deal on replacement of four ( which I knew were necessary). Free tyre check and written report which assured me that I wouldn’t need to replace any tyres for another 5000 miles ( when I was expecting and ready to replace all four! ). I shall return to them for that when the time comes. Great job and thoroughly recommend this branch of Protyre!
28 juillet 2026
Réponse de Protyre Autocare - Ferndown Ringwood Road
Hello John,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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