Purple Granite Avis 

I cannot recommend this company enough . Laura our sales adviser was just so knowledgeable and very patient with us! We decided to change our choice in quartz before it was cut this was not a problem and we went in to the factory to view the slabs and final templates to see what they would look like before they were cut. I cannot recommend enough that you ask to look at the full slab the sma
samples can look very different this is with all quatz . Also make the time and effort to go back to the factory to see what the templates will look like on the slabs before they are cut. Aaron came to fit the quartz we had a join which you would never know it’s been done that good. There was a small issue with the electric push up hole being too small . However , their customer services/after service was excellent and this was swiftly resolved with Jim coming out to rectify with matter. I have to say all of the named staff members are an absolute credit to your company.
Thank you for everything we are very pleased.

Customer service is appalling! Take your money elsewhere!

The manger Neil shouted at me and hung the phone up on me when I called to complain that my upstands were 18mm away from the one side of the wall. I understand it’s not the company’s fault that my wall isn’t straight however I feel this should have been picked up at templating given the fact it’s not just a couple of mm’s out which their own fitters agreed with.

I’ve never been spoken to like that by anyone and felt sorry for the fitters who were trying to explain the situation to him and being shouted at by this apparent ‘head of operations’!

We also paid for a chopping board which was delivered with writing on the back which has stained the work top , I’ve emailed about this and unsurprisingly been ignored!

This is by far the worst company I have ever dealt with and wouldn’t recommend them to anyone

Initial experience with Purple Granite was excellent. The sales team were very helpful to make sure we were happy with our choice and worked with us to get the most out of each slab of worktop. The templaters and fitters seemed very professional.

We did have a slight issue with installation that we noticed after the fitters had left. We were nervous about dealing with aftercare given that we had already paid and signed to say we were happy with the works done. We needn’t have been, our issue was sorted promptly!

We chose Purple Granite for our worktops based on reviews and unfortunately the final finish has not lived up to expectation.
Our sales contact Luke, was very communicative and provided great customer service throughout.
We opted for Ceramic in the end at a cost of £4.3K, our largest purchase after the kitchen units themselves.
Our templater was Jake he was good too however thereafter the customer service ends.
I was quoted for and had asked specifically for two of the runs to be full pieces (a splashback and dropdown), however was called to be advised a week before fitting that this was not possible as the slab would be damaged in transit.
Our fitting was booked for the Monday and payment was made in full, however the Friday before the planned fitting we were contacted to advise that not all worktops could be fitted as one had been damaged whilst being fabricated, they would return with the remaining piece, however no indication given when this would be.
We received a text tracker to advise we were fitting number 1 on the day, which stated fittings were from 8am to 8pm. Having not received another notification on the tracker we called at 9:30am to double check it was still going ahead. At which point I believe the fitters then set off to us.
You're asked to leave them to it, and so my husband did (I was out at this time).
They fitted the worktops, my husband left as I returned as they were finishing and mentioned a few points that I noticed, mainly the join around the hob cut out which didn't seem flush and some silicone on the splashback. Both were patched up and they left, I was advised that things had to settle and dry.
My husband returned home and inspected the work and raised a few concerns around the finish, mainly the joins around the hob and one not being flush.
I contacted Purple via phone the following day, I was met with what I can only describe as a gatekeeper receptionist each time I called, I'm unsure why they have a department phone option when it just goes through to her, I asked about the missing counter and was told they would need to source it and could not be given a timescale. I then called back and asked to speak specifically to Luke as he had been helpful previously. He got straight onto it and James from aftercare called me back, still no timescale was provided on the missing worktop as he had to check with the supplier, a little confused as surely you would have ordered this last Friday, but he did ask that I send images via e-mail of the concerns/issues which I did.
Having not received a response I called back a few days later, and was advised he was on holiday back in tomorrow. Having still not received any feedback I called again a further 3 days later, he wasn't available but a message was left and he called back. I was advised that all of the issues could be sorted on the next visit and the fitting was arranged.
The fitting was booked for 8th July, and again I received the tracking message in the morning. When they had not arrived by 1.15pm I called again to double check and was advised that I would get a notification when they were leaving the previous job and enroute to me. I didn't receive a notification and they arrived around 2pm.
The remaining worktop was fitted fine. I asked about the issues I had sent to James and if they could be rectified at this visit, but was told they were not aware of any issues.
I showed them, and they were not able to rectify the silicone issue he didn't have that colour silicone on the van (needed Jasmine white) and then did the best he could with resin (his words) with the corner of a piece which has clearly not been cut straight and is chipped on the underside
So if you have read this far... in summary whilst the ceramic is beautiful and yes they can fit it but the attention to detail is not there, this is the finishing touch and an expensive one at that so if you do decide to use their fitting service I would watch them while they fit and absolutely don't leave them to it!

I believe you have now asked for more information against the review, however i'm not sure there is anymore I can add, my experience has been explained in the review.

From start to finish everything went extremely smoothly. We visited the factory and showroom and found the process very easy. The templater arrived as agreed as did the fitters who went over and above what we were expecting. It feels like a new kitchen

After seeing purple granites amazing reviews, I decided to get a quote from them for my quartz worktops and they were very competitively priced.

Lucy and the team were so patient with me whilst I was making my mind up on which colour to go with, and let me visit their factory multiple times which helped me so much making my decision.

The template and fit was seamless. All done within 1 week. Couldn’t ask for a better service and in love with my new worktops, it has beyond exceeded my expectations and everyone has been so complimentary.

I highly recommend purple granite and will definitely use them for another future kitchen reno!

Thank you so much everyone

Brilliant experience from start to finnish.

Started with a phone call to laura who couldn't do enough to help me over the phone.

My partner then visited the show room the next day to view samples and we decided to go ahead with the quartz.

Purple granite kept to all apointmeants and kept me updated from start to finnish.

Richard came to template my worktop and was then fitted by tom and he's colleague.
Verry professional

We love our new work top and so glad we chose purple granite.

Thank you so much.

Was reccomended Purple Granite by my sister as their pricing was very good and a hell of a lot cheaper then using the kitchen provider!
From start to finish my experience has been brilliant, Laura was great in making sure the process went smoothly (also did me a great deal as I added window sills late on)
Chris the templater did a great job, Tom and Hugh the fitters were awesome, did a stellar job and were genuinely nice guys.
All in all I would recommend Purple Granite to anyone who needs a worktop!

I've given five stars, despite a mixed initial experience. Some office staff (not all) can be a little pushy, too many phone calls, as well as being rather abruptly chased for payment. I don't mind being chased, but there is a way to do these things and one person's approach left much to be desired. However, there's an important flipside - Jim, who templated our kitchen and Arran who subsequently fitted the worktops were both excellent - nice, friendly guys, polite and very professional, thoughtful in their observations and explained everything. Both are a credit to Purple. And its hard to argue with the end result which is pretty amazing - quality of the work, fit and finish - all fantastic. That's why they a get a five star review from me. If you can put up with some potential irritation from one or two office staff - again, not all - then don't go anywhere else. Thanks guys.

It was our kitchen fitter who recommended that we consider using Purple Granite for the supply and fitting of our quartz work surfaces.

We paid a visit to their Worcester showroom. Judith was extremely helpful suggesting a variety of options and providing quartz samples to take with us.
The price quoted was very competitive given that it included the upstands, a splashback and two window cills. The template work was meticulous and final fitting exemplary. A five star service.

From start to finish the service has been fantastic .
Day 1 I called and spoke to Luke, he has fantastic knowledge and customer service . I chose my tops through samples. Price was quoted and I saved £1000 on previous quotes that I had been given.
Template completed , 5days fitting complete and wow.
My kitchen looks amazing . The guys gave us after care advice too.
What a company !! It's a pleasure to have this service as these days this does not happen often.
Purple Granite . You have got it 100% right . Thank you all my dream kitchen is more than I ever expected it to be . Just need cooking lessons now ! I am certain they would do this too if they could 🤣. I hope that the staff take advantage of this review and give themselves a huge pat on the back and pride themselves on what they have done .

I recommend this company if you want a good quality product at a competitive price. We recieved excellent customer service by this professional organisation and their staff . Thanks !

From beginning to end the customer service was perfect. Samples sent out promptly to help me make the right choice Quartz. The template and fitters were very professional and clean. I am very happy with the quality and price of my new quartz worksurface that compliment my new Howdens kitchen.

Purple Granite is a high quality service. The team listened to what we wanted and they really delivered. We are so pleased we chose them for our kitchen worktop, which looks so sophisticated and luxurious. We would confidently recommend Purple Granite to our family and friends.

Amazing experience from start to finish with Purple Granite!

Wow what can I say! Incredible service from the moment we visited the Purple Granite showroom. We were shown countless samples and given all the time we needed to make the correct choice. Once our order was placed communication was fantastic and the process was structured and easy to follow. The finished product was so much better than anticipated, thank you so much!

Really straightforward process from ordering through to templating and install. Everyone is really friendly and helpful and would definitely use again.

Really great experience, we weren’t sure exactly what stone we were looking for and Laura went about of her way to show us options and arranged a show room visit to make sure we chose the right worktop. Templating and install were totally straightforward and efficient. Wouldn’t hesitate to use purple again. Thanks especially to Laura, Charlotte, Lewis and Chris

A* service from beginning to end. Showroom in Kidderminster was amazing. Very patient while waiting for our kitchen to be built, communicated throughout. Template and fitting went really well, and the fitters were very tidy. Really good experience, will definitely be using purple again.
Grace and James

We were recommended Purple granite by someone we know, who had used them theirselves. So after getting a few quotes from Wren kitchens, Gemini worktops and a couple of local suppliers, it was a no brainer to put a deposit down with Purple Granite, they beat all our quotes and included every request in design we wanted, Laura was super friendly and helpful in my consultation appointment at their kiddiminster factory showroom.
Having fallen in love with a style of quartz elsewhere that was out of our price range, Laura recommended a design that was unique to Purple Granite and it was very similar if not better!
We had to re-arrange templating and fitting due to our own delays with renovation but the communication from Purple Granite was straight forward and efficient.
The fitting team were very knowledgeable and super helpful with a slight issue we had during fitting, they resolved it on visit to such relief.
I have a high attention to detail 🫣 and their skills and finishes were to a high standard.
We are very happy with the service and worktops, and can’t wait to start using our beautiful kitchen!!! We will be recommending Purple Granite to everyone! 🤗