Quictent US Avis 

Quick response from Joy, and going to have a new item sent to replace the damaged ine I received. Joy was a pleasure to deal with! Thanks

Quicktent was courteous, efficient, and effective in providing a replacement top for a 10x10 battered by a sever storm. Excellent, responsive and on-time service.

Peter

Poorly made. Don't trust these reviews. We bought two 10x10 and they fall apart and leak with light use in only one season.

Buy ABC or similar. Visit any FARMERS MARKET and see what they use.

The best always have center supports and last for Yearsof heavy use, for the same or less cost.

Quictent stands behind their product. I bought a party tent which was successfully adequate for my party. The next day a thunderstorm rolled in before i could dismantle, and it caused minor damage to 3 connectors. I called customer service that day. their rep Joy was very helpful and intervened to get replacement parts shipped to me via Fedex before my planned second use.
I am a very satisfied customer. I had similar issues in the past using another tent brand, and they were essentially unresponsive.
Kudos to Quictent and to Joy. Thank you Joy

Recently purchased a beach umbrella. It works great, and appears to be of high quality. I noticed one minor defect, which was not necessarily the fault of the manufacturer. I emailed their customer service, and Nova responded in a matter of hours and resolved the situation. Many other vendors could take a lesson from Quictent's customer service staff.

I purchased my tent 3 years ago and needed replacement parts. I noticed the tent design has changed but decided to email customer service. They responded within 24hrs, stating those parts are no longer available BUT if they find any they will send to me FREE of charge! 2 days later, the parts arrived! Who does that? Then they followed up to make sure I received the parts. AMAZING - thanks Joy, you were a JOY to work with.

You can tell of a good company the way they back their products. Quictent US, your #1. Thanks, to "JOY" in customer service! Thanks again JOY your very professional help.

Joy was excellent at fixing my problem. She asked the right questions and found the right part for my tent. 100% satisfied.

I PURCHASED MY 10X10 TENT IN MAY FOR USE IN JUNE. THE TENT WAS MALFUNCTIONING AND ONE OF THE LEGS WAS BROKEN. THE LEG KEPT FALLING OFF BECAUSE THE SCREW TO SNAP IT INTO PLACE WAS TOO SMALL AND IT COULDN'T CONNECT PROPERLY WITH THE HOLE(S). AFTER THE SECOND WEEK TRYING TO WORK WITH THIS PIECE OF JUNK I CALLED THE COMPANY ONLY TO GET YUMMY TO CONTINUOUSLY REQUEST PICTURES. THIS WENT ON FOR WEEKS AND TO DATE NO RESOLVE. I SENT PICTURES, EXPLAINED THE PICTURES AND WAS TOLD MORE EXPLANATION WAS NEEDED! THE LAST EMAIL RECEIVED FROM YUMMY REQUESTED STILL MORE EXPLANATION AND IF I WOULD BE OK WITH A $25 REFUND! NO! THAT IS A QUARTER OF WHAT I PAID FOR THIS TENT! A FULL REFUND IS IN ORDER HERE! SO FURIOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I had a storm go through and bent up 5 poles I dealt with JOY and she went above and beyond to make everything right this is THE best customer service that I have EVER dealt with and i got to say my canopy is great and easy to put up and down thanks for everything

Joy was very patient and helpful to me when I needed to purchase a replacement canopy top.

Excellent customer service.

We’ve gotten a lot of use out of our 10 x 20 quictent. One of poles bent due to an unexpected downpour of rain. I contacted Customer Service and Joy was quick to respond and is sending me a replacement piece for free. I appreciate the quick resolution so we can prepare for the next party.

What a great customer service and product they have, we had over 4 feet of snow in a single day that did a number on our canopy and with a great job by Heather we were able to replace the bent poles and have it back up! It will be the only canopy we will ever buy again and would recommend it to anyone looking to purchase one.

Such a positive experience. After being frustrated due to not finding a missing part I was finally able to get one ordered. Joy was SO helpful and responsive. I am so happy she was able to help me. I am excited we will be able to use the tent for my Daughters graduation party. Thanks again to Joy and Quictent!

Would HIGHLY RECOMMEND this company. Order came quicker than they said. I also contacted customer service to get an extra window for my tent and they responded so quickly and professionally. This is the customer service level that we all hope for. Great product, easy to set up and great quality. Would definitely order from them again.

We ordered replacement plastic covers for our greenhouse tent. We received immediate response from Joy. The only problem was that the directions for actually ordering and paying for them were very vague. When we got that taken care of, everything went quickly and smoothly. Joy followed up with the order, making sure they were delivered and in the best condition. Thank you for your response, and for following up.

Bought an 9X10 greenhouse mid season last year and it was great. Was excited to get going with it this year and was disappointed to see the welds on the frame were breaking and one was completely gone.
contact customer service and they responded quickly, parts ordered for replacement and shipped out at no cost under warranty. The tracking number was supplied and follow up to make sure I received the parts. Awesome customer service!!! Ready to go this season.

The 10x20 Quictent purchased exceeded my expectations! Durable and heavy duty frame. Tent is about 7 months old and it has withheld the strong winds and harsh winter we've had in Chicago, IL. I noticed a small tear on one of the corners of the cover. I reached out to customer service, sent an email with pictures attached and they responded right away. In less than a week they addressed and resolved my issue/concern. I am so satisfied with their customer service and the warranty provided. Will definitely buy Quictent and will recommend their products. Thank you so much!!!

The customer service I received for my warranty replacement parts was the best I've experienced from any company. By far the easiest personnel to work with!

This company has outstanding service. The tent came and was easy to put up. It was a very good buy and fairly inexpensive compared to others tents.
Thank you for such great products.