Quictent US Avis 

I ordered a greenhouse in 2022 and a replacement cover in 2023. The greenhouse stood up well to as high as 60mph winds, but when we had a storm a few weeks ago, the winds exceeded 80mph. The cover and 4 or 5 of the support poles were damaged. It nevertheless was impressive as to how well it held up. I decided to order an entire replacement, but unfortunately ordered the incorrect size. Once I determined my error, I contacted Quictent. I informed them that I had removed 4 of the poles in preparation for assembly when I realized my error. The screw package was not opened, the poles I removed were rewrapped with shrink wrap as I received them, and everything went back into the box. Everything was in it's original condition as when I received it. I was informed that because the shipping box had been opened, I would receive NO REFUND. I admit it was my ordering mistake and would gladly pay a restocking fee, but nope...the box was opened, it's your greenhouse. JUST BE AWARE! YOU OPEN THE BOX, NO REFUND!
EDIT: After many back and forth emails, I was able to send back the tent and get a refund minus a $30 restocking fee which I felt was more than fair. I have increased the star rating because the product itself holds up very well. Although initially I didn't get the response I wanted, they always were very responsive.

Quictent canopy products are very low quality. The cover seams separated after the first time it was set up. When you ask for support, they try to sell you a replacement cover (disguising it as a "handling fee"). If you care about quality and support, go elsewhere

After a year and 5 days I let Martina know that the cover for the popup had split. She said they were out of the color and would not be getting it back until the end of July, but the color would be different and she would allow a special discount but no to any leeway with the warranty. After you purchase from them, they want nothing else to do with you. BUYER BEWARE IF YOU BUY THEIR PRODUCTS!

For some weather reason, my 10x20 top cover was damaged after 7 month. I contact with Quictent support, specially with the help of Ms. Doria, they sent me the replacements like top cover and bungee cords as I requested under warranty policy in the short time.
Thanks for Quictent support.

Purchased an "upgraded heavy duty carport" that was supposed to be galvanized steel. It was actually cheap aluminum with shoddy welding of joints. The carport collapsed within 2 weeks during a gentle 5 mph breeze gust. When I contacted the company for their 30 day guarantee, they didn't want to replace the product. They wanted to give me a "special discount" to buy a new one. When I refused, they then offered to send me a new frame if I paid them $80 for shipping. I can build my own frame out of PVC for $80, and it will be much stronger than the junk they are passing off as galvanized steel.

This is a scam company that DOES NOT STAND BY ITS STATED POLICIES!
DO NOT BUY FRIM THIS COMPANY. I cancelled my order 8hrs after placing it because of the reviews and the somewhat hidden info on product durability. They state a 24hr grace period. Now they are denying my refund! DO NOT BUY FROM THIS RIPOFF COMPANY!!!

I have reached out to this company to BUY a replacement cover for the greenhouse they make. They are making it impossible. 4 emails and they are still asking for my receipt. I purchased it on amazon not from them. I guess if you didn't buy it from them then they don't care. For those of you thinking of buy7ing this greenhouse, don't will only last 6 months outdoors.

If you want a company can provide you a replacement forgot about Quicktent.After over 20 messages back and forth they was pushing me to Kip the wrong replacement was a rooftop of the upgraded carport.They claim to have guaranty but the guaranty didn’t cover if the damage is caused by weather aversion so in other words is not guaranty.Horrible costumer service.

I bought a 20' x 40' event tent which came a day early short one box. There were 7 for my tent. I called and email
Quincey and they were great. They located the last box and informed me as to when it would be delivered and sure thing it came the next day. Everything fits perfectly and I put it up myself. Having two do it would be easier though. I could not have asked for more support. Quiche t is great to work with.

Poorly made. Non responsive company left me and my business out to dry. Don't purchase from. This company

I need help no phone number sent email no response from them tried to open a chat on face book nothing

Not helpful at all make it impossible to do it you are single
I do everything my self cabinets painting, floors redid my kitchen room living room can do it all but this piece of thing is made for 2 to put together that's BS now I have a expensive piece of Doo I can't Do anything about I am a girl but do most everything this won't let you ,so if you got family friends partner your good if not we're screwed

Joy in customer support is absolutely the best ever. Our tent was damaged in the wind , our own fault, and she bent over backwards to help get our restaurant back up and running during the pandemic. I can't recommend Quictent enough. As advertised these are not designed for high winds but they are well made.

My car tent was damaged from high winds and Joy @ Quick tent worked promptly to get replacement poles sent to me. I couldn't ask for better service.

I received a 20 x 10 x 7 greenhouse as a gift. I set it up in April 2021. The anchor staples are useless unless you live somewhere where the wind is nonexistent. You must secure it better. The tent worked fine until September when the screens in the windows started to rot away and the velcro for the window coverings no longer worked. Then we had a wind storm which caused the tent to collapse, breaking many poles. Customer service offered to replace the tent at a higher cost than what the same tent was selling for online. Steer away from this company.

I submitted a request for info. to buy a replacement cover for a 20' X 10' completely enclosed carport from this company in 2019 off of AMAZON. It came fast and was everything they said it would be. I need to replace the roof now. When I hear back from someone who had extremely terrible English at 2 am, they were unable to understand exactly what I needed. I finally circled a picture of the cover needed, the model # and I was told to pay a certain amount of $ to their PayPal account and directed me to an email address instead. When I pointed this out to them they (Phoebe) have not responded. I wish this company had a phone # so you can talk to a real service rep. I strongly felt I was being scammed by someone who may have hacked their site and made me a "real good deal" with FREE shipping for a new cover.

These are great greenhouses and the company backs them up. Thank you very much.

I ordered a Quictent mini greenhouse this past July but did not open the package until November as I wasn't ready to use the greenhouse. Unfortunately the package was missing two of the frame pieces for the roof of the greenhouse. I notified the seller/shipper and was contacted immediately and given the necessary information in order to submit my claim for the missing parts. Joy contacted me from Quictent and guided me through the process and ultimately I received the parts in a very timely matter. Joy performed her job perfectly and professionally in order to make it all happen. Would recommend Quictent due to my very good experience with them and especially Joy.

This company has the best customer service I have encountered in years.
I asked for a replacement canopy to purchase as mine was getting old and brittle. They responded asap with info and said the color I requested was not currently available but would notify me when it came in stock. Less than a week later I received a notification that that color was in and how to purchase it.
Wow. Fabulous experience.

20 x 40 Tent...Arrived within 2 weeks via fedex. Had some issues with the roof, but Green with Quictents shipped out a new one ASAP. Excellent product with great customer service!