Racing TVAvis 

I’ve been a loyal customer of Racing TV for as long as I can remember and have had no complaints or issues that haven’t been addressed and sorted out in a prompt manner but the recent update to the app is absolutely terrible. It has ruined what was previously an essential tool for any and all racing fans. How and why this hasn’t been addressed can only be attributed to the fact that it’s not possible to register a complaint through the app or via email.
Buck up your ideas RTV, this is not good enough.

Company is a con! Do not join at any cost pure scum

The new mobile App is rubbish, a throwback to the 90s dial up era.

Absolute ridiculous scamming company.

Tricking you in with free trial. Call them during they never mention the 12 month contract.

Refusing to process a cancellation now - telling me I need to do it in December (no doubt trying to bet I will forget)

Absolutely outrageous - cannot wait for SKY to eclipse them.

No wonder the casual punter is falling out of love with racing

A rubbish app. So often it fails to work - trying to book Club days and seem son9ften to get an error message and resort to logging on the main website.
App crashes often and a message about clearing cache on phone etc appears but believe me this does not get around the problem - it's the app. Very poor.
When it works the content is very good but reliability appalling.

The app is useless - click tracker - it loads then app stops working ?? What a joke. The tracked horses comments box is so small you can't read the comments you have put in because the dialog box is minute. Rubbish

Awful. Trick you into a 'free trial' then say you can only cancel via phone. Phone lines are always busy. Couldn't wait any longer so emailed but they are refusing to accept my email. Trying to say I'm now tied in for 12 months

Do not go anywhere near them.

New App is dire. Cannot get it to work in landscape on an iPad. 100 times worse than it was.

Experienced technical issues on streaming live racing via my fire stick. The call handlers on the contact number are worse than useless. Telling me they are experiencing technical issues with no idea what those issues are. English is their second or third language and they give zero confidence they know what is going on. Fed up with poor service. Considering terminating my subscription.

Awful company, rang up to cancel my membership after forgetting to cancel after the 14 days trial.i have to be honest I didn't read the terms and conditions.My bad but the way I was spoke to Customer service was terrible basically im tied in to paying £25 for something I'll never use most of the stuff they show live you can get free online anyway what a con!!!!

Did one month trial, tried to cancel, they won't let me and have taken my kids Christmas present money out of my bank

I do not understand why Racing TV wishes to make enemies of us, paying customers. It is like a throwback, with Customer Services so very rude, threatening us with debt collectors, instead of building a loyal customer base.
They need to rethink, as these reviews are a shocking inditement of out of date policies. Change is good, all Racing TV need to do is be nice, but they do not show any care at all. Shame on them.

Absolutely shocking couldn't cancel now stuck with paying12 months they've even sent it to a debt collector avoid at all cost it's a huge scam

I had a 12 month deal at half price and expected to hear from them when this was about to expire (by the way I couldn’t find anything that allowed me to readily check the date myself online) but not a thing. First thing I know is when I am suddenly paying full price again. Rang up and cancelled but you still get stuck with the bill for another month.
Given that they are always stressing that all their profits go back into racing, I don’t see why they feel the need to act in such an underhand manner.
This is certainly one of those businesses that is far less appealing when you delve a little below the surface.
I will never deal with them again.

in the 7 .12 race at ayr ive been betting years now please tell me how jockeys can get away with it pulling the favorites head off all race why do that if it cant pick up afterwards its just another way of robbing punters there has to be some justice far to many clear robbing in races nowadays its getting beyond a joke

Such a shame they have that Adele as a presenter on itv racing ..she looks out of place as her colleagues are all intellectual, she sounds so Common with her northern accent .

could not agree more with these reviews. Bunch of charletons who give no access to your account online for cancellation before the end of your "free" month.
Then when you contact them your time has run out and your stuck with the 12 mth contract that you cannot even set a cancellation in place for when it runs out.
Avoid at all costs

This company is run by clowns. They try to scare you into paying for 12 months if you forget to cancel after the free trial, but here's the funny bit, the 'phone call' you get from them is an automated system, it's an annoyed sounding Scottish woman, who tells you you've missed the payment and now you're eligible to pay for a 12 month subscription. This system only works if you agree to pay, it then probably takes you to an automated payment line... If you say you don't agree to the payment, the call hangs up and they'll try it again a few days later. Just block the number, they have no power. They'll also send you a letter or 2 saying the same thing as the automated call, but again, just ignore this utterly weak and none existent threat and crack on with your life. It's very sneaky and not even very clever 😂

Wish I read this before taking out the free trial, now stuck in a 12 month contract with them as they DO NOT send reminders out when your free trial is due to end and once that ends they sting you the next day for payment and then you are stuck in a 12 month contract!

Their app for video replays simply does not work.Why would I pay for it when even free part is useless