I can't fault the Radio Times. A very enjoyable read , excellent program information. It's a pity I could not give the post office any stars - this week's edition arrived four days late ( Tuesday late... Voir plus
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Please be advised that I have again not received the Radio times for Saturday 5th September. I had this problem previously but it seems to have sorted itself out apart from this week .Subscriber no402... Voir plus
Yet again another copy of the Radio Times subscription not delivered. Their website says to wait until Friday morning before contacting them - the listings begin the next day! Tried calling: “no agent... Voir plus
The radio times is very informative and I enjoyed reading the magazine and doing the puzzles. The one and only complaint...is the Royal Mail and atrocious distribution to my address 50% of the iss... Voir plus
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Whether in print or online Radio Times is the best place to discover the best programmes, films and podcasts to watch or listen to, with daily recommendations from our team of experts — plus a dedicated section on what to stream on Netflix, Amazon Prime Video, Disney+ and many more. Never miss a moment, with easy-to-use listings across over 100 channels. Enjoy exclusive interviews with the biggest names in broadcasting. Plus, test your knowledge with access to puzzles and crosswords. We have a website www.radiotimes.com , A What to Watch app, a weekly magazine available in stores or you can subscribe. We have a Radio Times Shop that has special offers and products from the magazine. For SUBSCRIPTION queries please visit www.radiotimes.com/contact-us and use the HELP button in bottom right corner or you can call 01233 560607 (Mon-Fri 9am-5pm) If you have any editorial queries or comments on the magazine, website or apps contact feedback@radiotimes.com
Coordonnées de contact
Vineyard House, 44 Brook Green, W6 7BT, London, Royaume-Uni
- 0207 150 5800
- feedback@radiotimes.com
- www.radiotimes.com
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Like so many we also have had issues…
Like so many we also have had issues with delivery lately. Latest is a non appearance of the RT for the next week. A couple of weeks ago it arrived on Saturday afternoon, just after I had reported the matter via RT contact page and we'd gone out and bought another TV Guide. We used to get the RT delivered every Monday or Tuesday without fail but now following the email regarding the new Royal Mail delivery changes I suspect late delivery will become a regular issue. If I can get a refund on the unused portion of my subscription then that will be the route I will take and return to buying a TV guide in a local shop.
4 juillet 2026
Avis spontané
Réponse de RADIO TIMES
Thank you for your review. We're very sorry to hear about the recent delivery issues and understand how disappointing this has been. While Royal Mail's delivery changes have affected some customers, we know how important it is that your copy arrives on time. If an issue does occur, please let us know and we'll always extend your subscription to cover any missed copies. If you'd like to discuss your subscription or available options, our customer service team will be happy to help.
Late delivery
I used to receive my radio times by post every Tuesday.Now,I am lucky if I get my copy delivered before Saturday.In fact I have not had a delivery for two weeks.this is not acceptable
2 juillet 2026
Avis spontané
Réponse de RADIO TIMES
Hi, we're very sorry to hear about the delays you've experienced with your Radio Times deliveries. We completely understand how frustrating this must be, especially when your magazine previously arrived every Tuesday and you've now been without a copy for two weeks.
From time to time, some areas experience delays within the postal network, which can unfortunately affect the delivery of subscriptions. While these delays are outside of our direct control, we appreciate that this doesn't make the situation any less disappointing, and we sincerely apologise for the inconvenience you've experienced.
We've asked you to send us your subscription details via private message so we can investigate what's happened with your deliveries.
.
Radio Times subscription renewal scam?
I've been a Radio Times subscriber for many years. I'd made a calendar note that my 6 month sub was due to renew automatically in a week's time so I checked what the renewal cost would be: £65, up 44% from last renewal. I decided to cancel my sub on the radiotimes.com website, and in the process was offered a price of £27.50, which I accepted. Just to confirm this wasn't too good to be true I checked back in my radiotimes.com account and found that it was too good to be true and my renewal was shown as £55.
I rang the number on the website and was told my renewal cost would be £65, the £55 offer had expired (Tesco, for one, are still offering it, via a link to radiotimes.com!) and the £27.50 offer never existed. I was assured there was a fault with the website, other people had complained and "management were looking into it". The subscription page text was a mixture of random upper and lower case letters so it does look as if there are problems with the site, but can that explain the random price offers as well?
I wonder how long this has been going on. It occurred to me that if I'd believed my payment of £27.50 had been taken as the webpage said it had, I'd have found at auto renewal in a week's time that I'd been charged £65. How many people have been caught out by this? There are at least two other reviews on Trustpilot reporting the same £27.50 offer.
How is it not fraud?
I reported all this to Citizen's Advice/Trading Standards, but I got the impression that any legal action against Radio Times would be costly and likely to fail, and Trading Standards probably won't investigate.
1 juillet 2026
Avis spontané
Réponse de RADIO TIMES
Thank you for your feedback and I am sorry for the problems you have experienced. We are looking into what has gone wrong and appreciate your patience.
Frequent delays in delivery presumably…
Frequent delays in delivery presumably due to Royal Snail inefficiency. Non delivery completely was the final straw so cancelled subscription as it had been taken ironically last week. Still waiting for refund to appear in bank account but asked for refund for last week as had to wait until Friday before this was agreed. Told a refund was not possible as I had cancelled my subscription despite paying up to next week. Offered a TG Jones voucher but local store closed in April with another 150 stores closing imminently. Not worth accepting as would cost more to go to the nearest TG Jones store than the magazine is worth. Waiting for management reply to complaint. DO NOT SUBSCRIBE
25 juin 2026
Avis spontané
Réponse de RADIO TIMES
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your frustration. We appreciate how disappointing repeated delivery delays can be, particularly when they lead to cancelling your subscription. Please contact feedback@radiotimes.com if you have not heard from our subscription team.
Delivery is sporadic so if you want…
Delivery is sporadic so if you want Radio Times before the Saturday don’t bother
Then when they don’t deliver on time they “credit” your account so that you’ll get a smaller bill six months later for the next period.
But you have to watch your bill carefully and keep track of the credits because they will collect too much.
Then they’ll refuse to refund you and say they’ll deduct it from the bill another six months later.
They are a bunch of criminals and their “service” has deteriorated massively.
In RTs response below they’re asking me to contact customer service so they have a chance to put things right - what a joke!! I contacted them a week ago and they haven’t replied!!
26 juin 2026
Avis spontané
Réponse de RADIO TIMES
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We'd like to look into this for you. In some cases, rather than applying a credit to an account, a subscription may be extended instead, so this may have been what happened on this occasion.
If you could please contact our Customer Services team with details of the deliveries you believe were missed, along with the outstanding amounts you're referring to, we'll investigate this fully and work to resolve the issue for you.
We value your feedback and would like the opportunity to put things right.
Non existent Radio Times delivery.
I have recently had nothing but problems with delivery's of Radio Times
It was apparently resolved hence second subscription number. However last weeks,Radio T didn't arrived chased arrived over week later. Now again Friday 26 June 2026 my Radio T hasn't arrived. Of course I've chased sent emails & maybe one will eventually arrive. I really don't have the words to explain my disappointment with the company. How on earth can a company last last being run like this. Please don't blame our exceptionally hot weather conditions my original complaints were way before. Can someone in the company shake it up and sort it out. Thank you.
26 juin 2026
Avis spontané
Réponse de RADIO TIMES
Thank you for taking the time to leave your review, and we're very sorry to hear about your continued experience with receiving your Radio Times subscription.
We completely understand how frustrating it is to have repeated delivery problems, especially after the issue was thought to have been resolved and a new subscription number was issued. We also appreciate your point that these problems began well before the recent hot weather, so we won't attribute them to that.
This is not the level of service we aim to provide, and we're sorry for the disappointment and inconvenience these repeated delays have caused. Your feedback has been noted and will be shared with the relevant teams so they can investigate why this keeps happening and work towards a lasting solution.
Can you please contact feedback@radiotimes.com and we can look into this. Can we also advise you not to post your subscription numbers in reviews if you can edit this please.
The layout/ design / quality…
The layout/ design / quality deteriorated over the last 12 months and it feels cheap compared to previous editions. Postal delays are not their fault but it makes it hard to justify the subscription. Couldn't even proof read the Only Connect this week 🤣
26 juin 2026
Avis spontané
Réponse de RADIO TIMES
Thank you for your honest feedback. We're sorry to hear you feel the magazine's design and overall quality have declined compared with previous editions. We have recently had a minor makeover of the magazine, though this was 3 months ago not 12 months ago - we've made no changes before then. We dont control what is on the TV or radio! This was our first "makeover" in over 20 years (who said we are traditional?)
It is important we modernise and update the way we present our information but we appreciate that it can take time to get used to and thank you for highlighting this and we have listened and we have made some improvements as a result of reader feedback.
We completely understand your frustration with postal delays, and thank you for understanding that these are unfortunately outside our direct control, we know it can be frustrating for you and us.
As for the Only Connect error, you're absolutely right,we should have caught that, and we apologise for letting it slip through. Sometimes we have to prove we are human not "AI automatons" but thank you for pointing it out.
We'll share your comments with our editorial and production teams as we continue working to improve things.
Constant missed issues and terrible customer service
If I could give it 0 stars I would. It’s becoming rare to actually get a delivery these days. More times than not it’s gone missing and customer service takes way too long to deal with problems.
19 juin 2026
Avis spontané
Réponse de RADIO TIMES
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
Unfortunately, delivery delays can happen from time to time due to the postal service, but we understand how frustrating this can be. We're also sorry to hear you've had difficulty getting in touch with our customer service team.
If you ever miss an issue, you can report it using the HELP button on our contact page at www.radiotimes.com/contact-us. Once you've registered the missing copy, we'll make sure your subscription is extended so you don't miss out.
If you'd like to tell us more about the difficulties you've experienced, please email feedback@radiotimes.com with the details. We'd really appreciate the opportunity to investigate and better understand what happened.
This should be zero stars
This would be zero stars if that were available. Non-delivery is a common problem. Seeking credit is nigh-on impossible. The process requires logging in....only to be told that the email used does not exist. The RT had sent a routine message to it, along with my correct sub number. Next, it is the password that is incorrect.....but try to reset it and that way, madness lies. No follow up email is sent. So perhaps I should try the app, as I am told that after downloading, I click on a link and enter my sub number. Guess what? No such link. Just a request to log in..... which takes us back to square one. Now try cancelling.....oh, I need the email address and password. Utterly, moronically, useless. And that is before I get onto the illegible new layout.......
19 juin 2026
Avis spontané
Réponse de RADIO TIMES
We're very sorry to hear about your experience, and we completely understand how frustrating this must have been. The issues you've described with missed deliveries, accessing your account, resetting your password, and trying to use the app are clearly not the experience we want any subscriber to have.
We'd really like the opportunity to investigate this and get everything sorted for you. Please contact feedback@radiotimes.com and include your subscription number if possible. We'll look into the delivery issues, help you regain access to your account, and make sure you're able to manage your subscription properly.
We're also sorry to hear that you're finding the new layout difficult to read. We appreciate you taking the time to share your feedback, and we'll ensure your comments are passed on to the relevant team.
Thank you for bringing these issues to our attention, and we hope we can put things right.
Total waste of money
Total waste of money. We are trying to report a missing issue. RT emailed my husband to say his email address doesn't exist - the very email address that they used successfully to tell him this.
19 juin 2026
Avis spontané
Réponse de RADIO TIMES
We are sorry to hear that. Can you try emailing feedback@radiotimes.com and we can see if we can sort it. Please include your subscription number or full postal address if you don't have that to hand.
A subscription shambles
A subscription to Radio Times magazine is a total waste of money. Its system of delivery is a shambles. It has now become a weekly occurrence that it does not appear. Ever since it changed its style and upgraded its price it has failed in one simple area - namely getting it delivered as promised.
13 juin 2026
Avis spontané
Réponse de RADIO TIMES
Thank you for taking the time to leave your feedback. We're very sorry to hear about the delivery issues you've experienced and understand how frustrating it is when your magazine does not arrive as expected.
We'd like to reassure you that these delays are not connected to any changes made to the magazine itself. While we work hard to ensure every issue is dispatched on time, delivery can occasionally be affected by factors within the wider mail network. Local sorting offices can experience periods of disruption, including staffing shortages, which may unfortunately lead to delays in some areas.
We appreciate that this does not lessen the inconvenience caused, and we are continually working with our delivery partners to help improve the service our subscribers receive.
If you could contact us at feedback@radiotimes.com with your subscription details, we'd be happy to investigate your individual case further and see how we can help.
Thank you for your patience and for supporting Radio Times.
As above
1. RT in our home: including childhood over 80 yrs, essential for programme listings (BBC Home Service, Light Programme et seq). Just as essential these days.
2. Punctual postal delivery especially useful for those of us who live in the country (we are 20 miles round trip to nearest alternative outlet).
3. Re-occurring glitch: centre staples not closed - blood has been shed!
4. Overall excellent.
8 juin 2026
Avis spontané
Réponse de RADIO TIMES
Thank you so much for your wonderful review and for your loyalty to Radio Times over such an incredible period. To know that the magazine has been part of your home for more than 80 years and has remained an essential companion through generations is truly special to us.
We're delighted to hear that the convenience of home delivery continues to be valuable, particularly when alternative outlets are such a distance away. We know deliveries can experience delays but it is exactly why we work hard to ensure subscribers receive their copy as reliably as possible.
We're also grateful for you highlighting the issue with the centre staples. While we're relieved to hear your overall experience remains excellent, we're sorry that this recurring production fault has caused you inconvenience (and even the occasional injury!). We have shared this feedback with the relevant team so it can be investigated further.
Thank you again for your kind words, your continued support and for taking the time to share your experience and it means a great deal to everyone at Radio Times.
Sent a query about the digital edition…
Sent a query about the digital edition got several messages back within about an hour answering my question and offering information I didn’t know about, absolutely top class response
4 juin 2026
Avis spontané
Réponse de RADIO TIMES
Thank you John, am pleased all was resolved for you.
I’m a subscriber of 20 years
I’m a subscriber of 20 years
The digital copy won’t download
I sent several emails but get no response
4 juin 2026
Avis spontané
Réponse de RADIO TIMES
We are sorry to hear that. We are looking into this for you. The digital copy is available to you as we have checked. We are in contact with you to try and resolve.
Frustrated in France
Frustrated in France
I struggled for ages with trying to get RT magazine digital to work on my iPad (I live in France) and spent ages with the Subscription Support!
One email to the Feedback people and bingo - RESULT!
3 juin 2026
Avis spontané
Réponse de RADIO TIMES
Thank you and glad to hear it is all sorted.
Minus 5 would be my choice
Minus 5 would be my choice! After 5 months of attempting to get an erroneous duplicate direct debit refunded & eventually going to my bank to get them to act on my behalf I cancelled my subscription as of April. Today I had to ring again to tell them to STOP SENDING ME COPIES. I then received an email to say my subscription had been suspended following a number of returned copies of Radio Times as my address was wrong and that it would stay suspended until I informed them of my correct address.
CAN THIS COMPANY GET NOTHING RIGHT!!
And in response to Radio Times' comment below: you had all the details for 5 months with no result. You wasted hours of my time. Why the rhetoric now!! Not interested!
The issue has been resolved. My bank got my money back & I no longer have a subscription. Too little too late!
3 juin 2026
Avis spontané
Réponse de RADIO TIMES
I am sorry to hear that. Can you please send us the requested information so we can look into this. Without your information we will be unable to resolve this.
Hopeless service...they don't care!
I've been having problems for about a year. In the past my issues would arrive Wednesday or Thursday before the Saturday. Now it's very rare for them to arrive on time. And the recompense is money off the next subscription, which is no recompense at all!
Extra annoyance by the formulaic replies from customer service. And the suggestion that I should look at the online version. I don't want to do that, hence my subscription to the pricey paper issues.
1 juin 2026
Avis spontané
Réponse de RADIO TIMES
Thank you for taking the time to share your feedback. We're very sorry to hear about the ongoing delivery issues you've experienced over the past year. We completely understand how frustrating it is when a print subscription doesn't arrive when expected, particularly when you've chosen the paper edition specifically because that's how you prefer to enjoy the magazine.
You have an overseas subscription which with, Radio Times being a weekly, it is very tight deadline and we have no control over postal deliveries once they enter the various postal systems and it is frustrating for us and we do all we can to try and mitigate this. We've reached out to you for more information and see if we can remedy the situation to your liking.
Rotten service
My latest issue of Radio Times didn’t arrive so I requested a refund, only to be sent a voucher to be used at TG Jones - which wouldn’t normally be convenient but I happened to be going near one so tried to use it. It wasn’t accepted, probably because this branch is due to close. In addition, I’ve lost access to many of my online issues despite being a long-term subscriber and my efforts to resolve this have been fruitless. If this continues I’ll stop subscribing.
29 mai 2026
Avis spontané
Réponse de RADIO TIMES
Thank you for your feedback. We're sorry to hear about the issues you've experienced with both your missing issue and access to your digital editions. You do have access but because you recently renewed it resets your digital issues. We are addressing this.
We understand your frustration and apologise that your previous attempts to resolve these matters have not met your expectations. We have contacted you directly to gather further details so we can investigate and work towards a resolution.
We appreciate your long-standing support and look forward to hearing from you.
Réponse de RADIO TIMES
Thank you but I think you have muddled Radio Times with Times Radio.
Selling Subscription services
Long-term reader giving up in disgust. It is now a promotion magazine for subscriber services. Most article, that I used read and rely on, are now just subscription puffs. They have just changed the layout and colouring, squeezing more scheduled services on to the same programme pages. I now have to hunt to see what has caught my eye is a scheduled programme and therefore something I might like to watch by finding the small print station information tucked away somewhere.
All in all a fast downhill slope.
13 mai 2026
Avis spontané
Réponse de RADIO TIMES
Thank you for taking the time to share your feedback, and we’re very sorry to hear how disappointed you’ve become with Radio Times after being such a long-term reader.
As an update we have made some adjustments in the magazine you might want to have a look as we have been listening.
Media habits and viewing platforms continue to evWe do genuinely listen to reader feedback, and we fully recognise how important clarity, usability and trusted recommendations are to our audience. In response to comments from readers, we have already introduced a number of refinements, including moving Sports channels into green livery and adding grid lines to the listings pages. In addition, new listing page templatesolve rapidly, and our recent design changes are intended to reflect the changing ways audiences use and navigate the magazine. While we appreciate that not every change will appeal to every reader, we are committed to ensuring Radio Times continues to evolve rather than stand still.
We also appreciate your comments regarding the balance of editorial and promotional content. Subscriptions have long been an important part of Radio Times and, while they may now appear more noticeable within a refreshed design, the level of subscription messaging is not significantly different from what readers would have seen over many years.
Maintaining the trusted voice, authority and value that readers expect from Radio Times remains extremely important to us, and we very much appreciate all feedback. Your comments will be shared with the relevant teams.
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