Raft Furniture Avis 

Great quality coffee table

Friendly and helpful staff. Great furniture. Most of our flat’s furniture is from Raft. We bought a piece of furniture in July 2025 and were going away for a while. Raft kept it for us until we were back 9 months later.

Am delighted with my Melrose sofa, it was delivered just before Christmas and is so comfortable, a sofa I can both sit on and sit in.

Great service from start to finish. Excellent product knowledge and top communication throughout the ordering/delivery process.
Sofa looks brilliant and is exceptionally comfortable too! A very happy customer!

Really impressive experience from start to finish. Plenty of visits, incredible service every time. Small things like being offered tea, drinks and just superior service in general

Can recommend working with Fabiola or Robert from westfield.

Thank you both. I am incredibly happy with my experience.

After searching numerous places trying to find the right sofa and just not being able to see something that would be right for us we visited Raft in St Albans.
Tony and the team could not have been more helpful, they listened to what we were after and provided a couple of mock drawings to see how they would look in our room.
Whilst not the cheapest we knew that they would be made well and last a long time, so we bought 2 sofas and a foot stool.
The overall service and the quality of the product stood out from all other places we had seen and we are delighted with our purchase.

Tony at Raft Furniture offered a really personalised experience and worked with me to come up with the best modular solution for a large sofa we wanted. He was very helpful with fabrics and was always available to answer any queries I had. I am really pleased with the finished result!

We visited the St Albans Raft Store with our two young children having spent the past two months' of weekends visiting every sofa shop under the sun! We just couldn't find anything that matched the size, colour, elegance, wear, sophistication, fabric choice and salesperson knowledge that we were after until we met Tony at Raft. The sofas are of a different class to everywhere else we visited, Tony was so so helpful and he made the process easy without being at all pushy. Although we did decide to come back without the kids to make a final decision on fabric! Don't even get me started on the kindness and entertainment they provided to the kids! We waited a short 8 weeks for our bespoke sofas, when most places were quoting 10-12! This is the first time my family has sat in a room together as we waited for several years for the right sofas and we are so pleased we waited! Thanks Raft! Pure class.

Purchased a sofa from raft - top quality, beautifully made. Had a great shopping experience with Abasin.

I recently bought a sofa and had an excellent experience notably thanks to the salesperson (Abasin) who assisted me. He took his time to explain everything clearly, offered thoughtful recommendations, and provided a wide range of fabric samples for me to take home and compare. His patience and professionalism made the whole process smooth and enjoyable. I’m very happy with both the service and the final purchase. Highly recommended.

Yet again As usual from first visit to final delivery our experience was excellent.
Abasin was really professional and helpful as was the owner Mick.
Our armchairs are really comfortable and delivery was well organised and chairs well protected during transport.
Would highly recommend Raft for handmade British sofas with attention to the tiniest details.

Abasin made the whole experience of comissioning and buying a seatee relaxing and easy.
He is very knowleable about the products and gave helpful advice.
The seatee is of good quality and comfortable. His colleague who contacted us to complete a video site access visit, to ensure it would fit, was also friendly and positive. All members of staff , including the delivery men, are very professional.
We are very happy with our purchase. It looks great and is very comfortable.
Many thanks. A great experience from start to finish

An amazing experience start to finish, Raft has such lovely designs, high quality fabric and best customer service. We had the lovely Abasin helping us from the Cricklewood Raft store and he helped us so much every step of the way and giving great advice. We are so so happy, thank you!

Abasin was absolutely brilliant from start to finish. He was friendly, knowledgeable, and genuinely took the time to understand what we were looking for rather than pushing a hard sell. He also went out of his way to offer us sale prices and different upholstery options, which ended up saving us a fair bit of money — something we really appreciated.

Everything was explained clearly, the process was smooth, and we felt confident we were in good hands the whole way through. If you’re dealing with RAFT, I’d highly recommend asking for Abasin — top-class service and a real credit to the company.

Abasin was really helpful in guiding me on the different options available and was clearly very knowledgeable about the products. I'm really looking forward to receiving my new sofa!

Excellent customer service

I ordered a sofa that was to large to get through door on delivery, it was taken back to the factory and the base was remade to fit
I was updated on process and after a speedy turn around sofa has been delivered and looks amazing !
Highly recommend

I’ve been a loyal customer for years! I love Raft’s concept, ethos, sustainability manifesto, quality, design and their superb customer service.

I bought my sofa ages ago and it still looks as if I bought it yesterday. I had a problem with it and they came and repaired it, no questions ask.

We just bought a magnificent set of table and chairs and we couldn’t be happier.

Thanks Raft for all you do for the environment and your customers.

Raft in StAlbans is my go to place when I buy furniture. Beautiful selection of superior quality sofas, storage units, desks, tables etc. Tony and the Team are extremely knowledgeable and nothing is ever too much trouble. It’s a delight to go to the store. Sue Evans

We had a fantastic experience visiting the Raft store at Westfield. We own a Manhattan sofa and wanted to replace the cushion fillings. Thanks to the kind support and guidance from Bilguun we found what we needed.

I am sharing my experience with Raft Furniture (also trading as House of Raft Furniture) to warn potential customers.

I placed an order and paid a deposit, which I later cancelled within my legal consumer rights. Despite this, Raft Furniture has refused to refund my deposit and instead attempted to issue a credit note, which is not lawful in this situation.

I made repeated efforts to resolve the matter directly through customer service and attempted to escalate the issue to senior management. These attempts were unsuccessful, with no effective escalation route provided and some communications failing entirely. This left me without any meaningful way to resolve the issue internally.

This situation caused significant distress, financial hardship and loss of time, particularly as it coincided with serious personal circumstances following a natural disaster abroad.

Based on my experience and wider reports, this appears to be a longstanding practice, with refunds routinely withheld under the guise of “contractual terms,” regardless of statutory consumer rights. Customer service was dismissive, obstructive and showed little regard for legal obligations or customer welfare.

I have since raised a formal complaint and have reserved my right to pursue the matter through Trading Standards and the Small Claims Court.

My advice: Avoid Raft Furniture entirely. Their handling of refunds and customer care is unethical, unlawful, and deeply distressing.